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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,504
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,170 reviews

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Pennsylvania
1 review
0 helpful votes
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Lily
August 21, 2023

This was a great way to get my little girl certified for me. It was fast and easy and right at the reach of my finger tips.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Florida
1 review
0 helpful votes
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Thank you
August 21, 2023

This worked out amazing. I'm so happy I can bring my loved puppy everywhere you me now. Thank you so much!

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Kansas
1 review
0 helpful votes
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Fast service
August 21, 2023

Was fast and easy to sign up and get your documents

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

Alabama
1 review
0 helpful votes
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Thank you
August 21, 2023

Thank you so much! Now me and my dog don't have to be apart from each other

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to assist and make our valued customers’ lives more meaningful with their ESA. Thank you for trusting us.

Kansas
1 review
0 helpful votes
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Able to get my cats registered
August 21, 2023

I was able to get both of my cats registered but I live in such a small town I don't know that they will actually respect it if I try to move in somewhere that doesn't allow pets. It was an easy process.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Colorado
1 review
0 helpful votes
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It was so fast and so easy
August 21, 2023

It was easy and professional.fast shipping. I'm grateful for support pets for helping me with the process.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting our company with your ESA needs!

Texas
1 review
0 helpful votes
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My new and approve service dog
August 21, 2023

I was kinda hesitant at first after reading the reviews. I decided give them a try anyway and are pleased with the processing and shipment time. Within weeks timeframe I received everything detailed in my package. Thanks

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and trusting our company with your ESA needs, we hope you find them beneficial.

Washington
1 review
0 helpful votes
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Overall it's okay
September 20, 2023

My first time using it I was denied trying to get him to stay at a hotel with me.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated. Your rating is important to us, it would be lovely if we get a 5-star rating, thank you.

Wisconsin
1 review
0 helpful votes
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Owner
August 21, 2023

Thank you my experience has been amazing. I am grateful that I have my letters. Thank you.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Texas
1 review
0 helpful votes
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Excelente servicio
August 21, 2023

Muy profesionales y dispuestos a solucionar todas tus dudas, muchas gracias

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.

Ohio
1 review
0 helpful votes
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A godsend!
August 21, 2023

Thank you for assisting me with attaining emotional support animal status for my cat Olive! She helps me feel calm and relieves my anxiety. Everything was so smooth and the process was very straightforward. I am forever grateful that I was able to get her ESA certification so quickly and easily!

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness!

Utah
2 reviews
0 helpful votes
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Freedom
August 21, 2023

Thank you for the ability to take my dog more places with me.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can compare to the comfort our ESA can provide. Thank you for using our service.

Pennsylvania
1 review
0 helpful votes
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Fantastic
August 21, 2023

Great experience. You all are doing a fantastic job. Great to work and talk to you all. Thanks.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Texas
1 review
0 helpful votes
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ESA approval
August 21, 2023

Best way to keep your little dog with you forever!

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! An easy application process for our valued customers!

Texas
1 review
0 helpful votes
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Fast and Easy
August 21, 2023

Love the simplicity and how quick I was able to receive my forms. <3

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Arkansas
1 review
0 helpful votes
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Wonderful!
August 21, 2023

Communication and receiving ESA documents was very easy. Website was easy to navigate.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness. We’re always working hard for your experience to be smooth and easy.

Ohio
1 review
0 helpful votes
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Thank you!
August 21, 2023

Thank you! Having this helps when traveling! And other stuff too

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Idaho
1 review
0 helpful votes
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ESA Documents
August 21, 2023

It was great, with zero problems or issues! The website worked well and i didn't have to deal with any bugs or anything like that

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Texas
1 review
0 helpful votes
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Esa
August 21, 2023

Easy to deal with fast and good customer service would recommend

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Virginia
1 review
0 helpful votes
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Much appreciated
August 21, 2023

I answered the questions on line and everything happened relatively quickly.

Date of experience: August 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and trusting our company with your ESA needs, we hope you find them beneficial.