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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I've been paying for Titan's ESA certification for two years now. I like knowing my baby is safe at all times if I need to fly somewhere. He can travel in the cabin since he's a big dog, and I don't want him to be uncomfortable at any time. I love it; I recommend it 100%.
Support pets allowed me to get my dog ESA verified within a couple days. The time that it took to get approved was very sufficient and they made sure to provide me with all that I needed.
Thank you so much, Tiana, for your kind words! We're delighted to hear we could help get your dog ESA verified quickly and smoothly. We look forward to continuing to support you and your furry friend whenever you need us.
The process was fairly straightforward and documents come extremely fast.
Thank you, Caileigh, for sharing your experience! We're glad to hear the process was smooth and efficient for you, and we appreciate your kind words—looking forward to continuing to support you in the future.
Easy process and great information. Good information for anyone who is looking to get their pet certified
Hi Grayson, thank you so much for sharing your experience! It’s wonderful to hear that the process was easy for you and that the information provided was helpful—making things worry-free for caring for your pet means a lot to us. We’re excited to support you and your furry friend whenever you need.
My experience was great, now Gilligan can go everywhere with me
Thank you, Rebecca, for sharing your experience! It’s wonderful to hear that Gilligan can join you wherever you go—companionship is everything. We’re so happy to support both of you on your journeys together!
I was able to renew immediately. Now I'm less stressed, anxious knowing my baby is squared away again. Thank you so much.
Thank you so much for sharing your experience, Petra! We're delighted to hear the renewal process brought you peace of mind, and we're always here to support you in keeping your furry family member happy and healthy.
I'll have to admit I was very skeptical on the legitimacy initially. I thought it was a scam. But I received my ESA letter for my apartment within 24 hours of payment. My landlord form was received and filled out within 48 hours. I will definitely be using the service of support pets for years to come and will be at the top of my recommendations for friends and family that need ESA's.Customer service was very helpful, I received expedited service. I have no complaints.
Thank you, Chelsea, for sharing your wonderful experience and trusting us with such important service. Clients like you inspire our team to strive for excellence—I’m delighted we could perfectly meet your needs and look forward to supporting you for years ahead.
It was very good and well done. It doesn't take long at all. They get back to you very quickly.
You make getting a normally difficult process easy and convenient. And even though I live on a limited fixed SSDI income, the cost is reasonable. You take the worry and stress of getting my babies covered under ESA, which keeps my mental and emotional stress down…no panic attacks that I might lose my babies, or have to pay extra monthly to keep them (which I can not afford). So God bless you guys for being there to help protect those of us to need the extra support! You are my guardian Angels! God bless you! Much thanks and love from my little fur family to yours!
Process was buried in dozens of emails pushing to spemd more and more money, just ignore them
Hi Andrew, thank you for your honest feedback. We sincerely apologize if the number of emails felt overwhelming and caused frustration—your input helps us improve, and we’re looking into ways to better tailor our communication to match what you find most useful. Please reach out anytime so we can ensure your experience is a positive one.
I had a great experience with this website. It was a breeze to get my paperwork. Now my beloved fur babies can go with me and I don't have to rent at a horrible place. I'm very thankful to this website.
Thank you so much, Ezequiel, for sharing your positive experience. We're honored to help make things easy for you and your cherished pets, and we’re grateful to be part of your journey. Your kind words mean a lot to our whole team!
Place my order received everything I needed to receive on time. Everything was done very professionally. I highly recommend support pets.
Thank you so much for your kind words and recommendation, Hope. We're thrilled to hear that everything arrived on time and met your expectations, and we look forward to continuing to support you and your furry friends whenever you need us.
Easy and done. A tremendous help. Easy process and have documents in hand.
Thank you so much, Kathryn, for your kind words. We're delighted to hear that the process was easy and helpful for you—you can always count on us to support you smoothly every step of the way. We look forward to serving you again in the future!
I haven't had the service long enough to give a fair review I don't know what else to say at this time
Excellent very fast I requested on Sunday and get it on monday
Thank you so much, Silvia, for your kind words! We’re delighted to hear you had such a quick and smooth experience, and we truly appreciate your feedback. We look forward to continuing to serve you and your pet’s needs!
Very easy process. I'm very glad that I was able to get my dog certified as an official ESA dog in 2 days.
Thank you so much for sharing your experience, Ron! It’s wonderful to hear the process was smooth and that your dog is now officially an ESA so quickly—knowing we helped brings us a lot of joy.
Zip zip zip. Done. I do better when I don't have to describe and journal too much. I do better when I can read and click an answer that best suites my situation. I made it through the whole process without crying or feeling like I'm weak.
My experience was amazing fast easy and simple. I would recommend them to anyone i know.
Thank you so much for your kind words, Hernalizbel! We truly appreciate your recommendation and are delighted to hear you had such a positive experience. We look forward to continuing to serve you and your needs.
Our experience was awesome. They are very helpful and getting our support puppy ready.
Cinthia, we’re delighted to hear that your experience was awesome and we could support you in preparing your support puppy. We're here anytime you need assistance or advice moving forward, and we look forward to helping you both thrive. Thank you for trusting us with this important journey!
Super good and comfortable. I feeling more secure whit my dog.
Alejandro, thank you so much for sharing your kind words! We're truly grateful to hear that we help you feel more secure and comfortable with your dog—it's what motivates us every day. Your trust means the world to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Andrea, thank you so much for sharing your experience! We're truly glad to hear Titan feels comfortable and safe during travel, and we appreciate your recommendation. Your trust means a lot to us, and we look forward to continuing to support you both.