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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Understanding and excellent service! Thank you for the quick response. Always quick response when I had questions!
I got my documents in an email but I have yet to receive my vest or the documents printed out for me that was promised on the website. The e-mailed documents did what they needed to do but it would have been nice if I received the whole package that I paid for. That is the only reason I'm not giving support pets a five star review. You need to deliver everything that was advertised in the sale that I had paid for.
Thank you for your kind words, and we're glad that you are satisfied with our services. We hope our partnership can last for years!
Very simple application process and the documents were delivered quickly, right to my email.
We're glad that you are satisfied with our services, thank you for making us part of your ESA journey.
Quick and easy. Hope it all works out. Received paperwork right on time.
A fast and easy application process is what we want to achieve for our ESA needs, thank you for making us part of your ESA journey
Awesome I'm super excited! Thank you so much! My Duke is the only reason I'm here after my Dads passed away last year. It's now approaching his 1 yr death date and I need Duke even more. Especially since I had A bad fall and had to have neck surgery. Thank you for your help and your kindness.
Thank you for your positive feedback! We're thrilled to hear that you're excited, and we appreciate your support.
Within 2 days I received the documentation for my ESA. Made a stressful situation very easy. Thank you!
Your time is valuable to us that's why we aim for a faster and hassle-free application process. We hope you find our services beneficial too.
Great process. Easy process of getting approved. Very grateful to have my animals registered with me and able to live with me now.
Thank you for your kind words! We're glad that we can be of assistance, and we are looking forward to a longer partnership with you.
I filled out the questionnaire and waited. Got my official forms in a email and access to any documents I may need in the future. The experience was painless. The Dr. wrote my ESA Approval Letter for 2 pets very happy they can go with me anywhere now.
Your time is valuable to us, that's why we aim for a hassle-free application process, thank you for trusting us with your ESA needs.
I rated 3/5 because I don't know and haven't tested the validity of these documents with a landlord or lease yet.
We can't wait to hear your thoughts about your experience with our services, and we hope you find it beneficial. Thank you for trusting our company with your ESA needs!
Filled out my interview and reviewed the material. The Dr was fast in processing my paperwork. It did take a week to receive the documents, but worth it
We're glad that you are satisfied with our services, thank you for making us part of your ESA needs.
Took weeks & many attempts to recieve documents. Only after hounding them and resubmitting information time and again did someone finally forward the documentation from the original submission.
We can't wait to hear your thoughts about your experience with our services, and we hope you find it beneficial. Thank you for trusting our company with your ESA needs!
Didn't get all the supplies yet sorry I will try to get the stuff soon.
Thank you for your feedback, it is our pleasure to be of assistance.
We received all the documentation and were very happy with it. The only thing I would recommend is to offer an alternative harness that is built a little better.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Support Pets was very helpful and quick to respond to my requests.
We're glad that you are satisfied with our services, and we hope our partnership can last for years.
Quick easy and all questions answered. Prices are reasonable and I love the classes that arr available as well.
Your satisfaction is important to us, we're glad that you choose our company for your ESA needs.
I am grateful to have registered my dog and cat as Emotional Support Animals. They have provided me with unwavering support and companionship, and it is comforting to know that they can accompany me wherever I go, regardless of the circumstances.
Thank you for your kind words, we are looking forward to a longer partnership with you.
I am amazed with the fast and reliable service! I am so thankful that I can bring my baby to almost place that I go.
Thank you for your kind words! We're glad that you are enjoying our services.
The vest came and it was too big but I think yours are sending a new one so that's good
Thank you for your feedback. Please contact our Customer Support team for assistance on your vest.
It got the products I needed and I only one one problem, see I registered 2 dogs and I was expecting at least 2 products each but I only got one product each for only one of my dogs. I have the receipt that it shows me that you guys only sent me one product each for just one dog. It didn't let me have the option to add one more of the same products that I need for my second dog. Both of their names are on the receipt but I only got one of each for just one dog… I don't have more money to purchase another $77 products when it didn't give me the option to add more of the same products.
Thank you for your feedback, it is our pleasure to be of assistance. We hope you find our services beneficial.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad that you have excellent experience with our services.