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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Got my documents still waiting on vest/tag/card the customer service is very fast to reach out after message I sent to them so far all is good I'm just trying to be patient thanks to all!
If I could give this company zero stars I would. I paid $107.99 almost a month ago and have not received any documentation. I received confirmation of my order but with no order number or ID. I have sent several emails and still do not have any documentation. I will be handing this to my brother who is an attorney and will be taking legal action.
I'm extremely happy that I was able to register my pet through this platform. Though, I will say the way upsaleing went about was off putting. Creating notes saying im must not love my pet enough if I don't buy all of the packages. Some people can only afford so much at a time.
We're glad that you are satisfied with our services. A 5-star rating is greatly appreciated!
Fast and easy process, I'm so glad that I was able to get my dog registered.
A fast and easy application process is what we aim to achieve for our valued customers. We hope you find our services beneficial too!
Seems quick and easy. Lets see if it is official. Love that it is real doctors.
A fast and easy application process is what we aim to achieve for our valued customers! Thank you for making us part of your ESA journey!
It was easy it was the prompts were very easy to follow. I'm glad you had something like this available.
Making the process straightforward and user-friendly is a priority for us. Thank you for trusting Support Pets for your ESA needs!
This was such an easy service to use and was very helpful and knowledgeable. I was able to get my new emotional pet into our apartment in less than a few days thanks to this service.
Your convenience matters to us, we're glad that you are satisfied with our service. We are looking forward to a longer partnership with you.
Thank you for sharing our post with family and friends, and we hope you find our services beneficial too.
Great job I was very impressed and glad I was able to keep her and not have to lose her. My life's been great since then not having to worry about her going anywhere I take her everywhere I go now without having to worry about her
Thank you for your kind words! We're glad that you are satisfied with our services.
Very detailed and easy to follow. It helps that I have a very smart dog!
Easy to understand and glad to know my dog can travel with me.
We're glad to know that you find our website easy to understand. We hope our partnership can last for years!
I had to email a few times. But Great to work with and easy.
Thank you for your kind words! We hope that you find our services beneficial too.
Was easy to set up an didn't have to wait for months like most doctors would
We're delighted to hear that you found our service easy and simple to use. Thank you for trusting our company with your ESA needs!
It was great! I totally loved it, it was very easy and simple to do all the process:)
We appreciate your positive feedback on our website, thank you for trusting our company with your ESA needs.
I highly recommend I have been using this site and never had a problem getting my pitbull in due to mostly everyone has this breed restriction
We appreciate your kind words! Your satisfaction is important to us, and we're here to assist you with any questions or concerns that you may have. We are looking forward to a longer partnership with you.
Great! I needed my dog to be able to go with me for my high anxiety. She's now allowed to be with me wherever I go.
Thank you for providing positive feedback on our website. We hope you find our services beneficial!
Getting these documents and having my best friend with me everywhere I go has been a life saving experience for me and he is a happier pup being with me all the time!
Please do not hesitate to contact our Customer Service team for any assistance that you need. Thank you for trusting Support Pets for your ESA needs.
The ad stated it may take several weeks for certification. Only took about three weeks. Excellent and timely response.
Your time is valuable to us, that's why we aim for a faster application process!
I'm very glad that my friend suggested your website so I don't have to be separated from my girl.
It was fairly easy to apply, but there should be a way to indicate puppy weight and adult weight. My girl will be about 60lbs at her adult weight. I didn't realize this at first and even after several emails, I still couldn't get that fixed. She's grown and gained weight since I applied! And I've gotten conflicting emails about the gear I ordered, which still hasn't arrived.
Thank you for trusting our company for your ESA needs, and we hope our partnership can last for years!
Allowed me to certify my pet so I don't feel as lonely as home by myself. Recommend!
We are happy to know that you have great experience with our services, thank you for trusting our company with your ESA need!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We greatly appreciate your positive comments, we are looking forward to a longer partnership with you.