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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy to use, I even had Customer Care questions before and they contacted me back within 24 to 48 hours. Great service to me I feel protected.
Y'all have been very supportive of me since I started a few years ago and I truly appreciate that if I didn't have my dog with me, I wouldn't know what to do if he keeps me focused and strong
Very helpful and fast response emails, very straightforward and extremely trustworthy and safe!
Eli, thank you so much for sharing your positive experience! We're grateful for your trust and glad to hear our team was quick and clear in assisting you and your dog. Your feedback truly motivates us to keep providing approachable and reliable care.
Thank you so much for your kind words, Virginia! We're glad to hear you found the materials reliable and our service responsible, your trust means a lot to us. We look forward to continuing to support you and your furry friends.
This was an easy to follow process to be able to continue to keep my companion dog with me wherever I need to be and to decrease my stress level on a daily basis.
Shirley, it means a lot to hear that the process helped ease your daily stress and kept your loyal companion by your side. We're here anytime you need support or common-sense solutions tailored to your needs going forward. Thanks for trusting us to be part of your journey.
Not very stressful to get everything completed. Easy to understand.
As a disabled veteran with additional medical issues with anxiety and adjustment disorder, my ESA animal makes everything much easier for me. Support Pets make the whole certification process easier than doing it alone. Thank you.
Thank you, Eldrick, for sharing your experience and trusting the certification process with us. It's truly rewarding to know we could ease the path and help support the incredible bond between you and your ESA. Your service and resilience inspire us!
My Experience is great been eith them for about 3 years now. No stress. No worries Support Pets got your back. Thank you
Melvelyn, thank you for sharing your positive experience over the past three years. It’s great to hear that we’ve been able to provide the reliable support you need, we’re always here whenever you have questions or need assistance. Your trust means a lot to us.
Thank you, Eric, for highlighting the quick and easy process! We’re glad to hear you’d recommend us and look forward to helping you and your loved ones with any future pet needs. Don’t hesitate to reach out anytime!
I have been calling and trying to contact someone about being charged twice for my ESA RENEWAL. When I call they tell me to go to Support pets online and I did and nothing has happened. I just get these emails asking me if I received the documents I did but I was charged twice and I need a credit for $99 if you have any questions feel free to call me at *******050. Thank you, Robin Fox
Robin, we understand how frustrating a situation like this can be, especially when it involves a duplicate charge.
Our support team did respond to your request and is ready to assist, but it looks like they haven’t received a follow-up from you yet. To help move this forward and get it resolved as quickly as possible, please reply directly to their last email so they can continue reviewing your case.
We also recommend checking all your email folders, including spam, junk, promotions, and trash, in case their message was filtered.
Our team is here to help and will work with you to sort this out.
The process of signing up was simple. It took no time at all to get approved. You can love what you do!
Thank you so much for sharing your experience, Christy! We're glad the sign-up process was smooth and that our passion for caring shines through. We're excited to support you and your loved ones whenever you need us!
My experience was magic I needed the documents like within a 24hr window an they executed expeditiously I wouldn't want it any other way! Great team that is
Thank you, Biscuit, for sharing your positive experience and kind words about our team’s quick support. We’re glad we could make the process simple and timely for you, and we’re here whenever you need assistance in the future!
I was given the option to buy a gift for someone else which I did. When they went to complete the enrollment, they were charged! Not a very good gift!
Daniela, we’re really sorry for the frustration this has caused, especially when it didn’t match what you expected from the gift.
Since you’re already in contact with our support team, please continue that conversation so they can review everything and get this sorted out for you. Also, keep an eye on all your email folders, including spam, junk, promotions, and trash, in case their reply lands there.
Our team will follow up with you as soon as possible to help resolve this.
I just got another L vest.!
I don't think there is good communication.
Last year I received M vest, too small, was promised L that never came.
Decided to renew papers as we will be traveling and telling story, asked for L vest... you sent a Medium, again!
Then someone read my complaint and sent me Large, yeah!
Today, I got another Large vest!?!
I am waiting for PSD papers, that I think I ordered twice because of confusing constant emails!
I have 3 vests someone else may need 😕
Thank you for your feedback, Elizabeth! We truly appreciate you bringing this to our attention.
We are happy to inform that your case was reviewed, escalated, and our customer support team was happy to work directly with you to address all concerns. This included confirming that there were no duplicate charges, assisting with your order details, and ensuring that the correct vest was processed and delivered as requested.
We understand that the multiple shipments and communications may have caused confusion, and we’re glad we were able to connect with you directly to clarify everything and provide a suitable solution.
If you need anything, please don’t hesitate to reach out. It is always a pleasure to serve!
Count on us
Everything went smoothly. I'm so happy for our dog, and my husband who relies on her so much.
Thank you, Shirley, for sharing your experience. We're grateful to have helped support your dog's important role in your family, and we look forward to continuing to be there for you both every step of the way.
I received my documentation for my pups ESA and went ahead and purchased the PSA course and it is well worth the price and they include so much information and support is great!
Thank you, Hayden, for sharing your experience! We're pleased to hear the ESA documentation and PSA course offered valuable information and support. Your feedback motivates us to keep providing the best for our community.
There was no hassle, no embarrassing questions. Just an efficient way to get the process done and very informative along the way.
Thank you, Tyler, for sharing your experience. We’re glad to hear the process was smooth and informative, we always strive to make things easy and stress-free for you and your pet. Please feel free to reach out anytime you need assistance again.
Caring Doctor and Staff. Neil is the best. They made this experience so easy. Would recommend them to anyone needing their specific type of help!
Thank you very much for sharing your experience, James. We're delighted to hear that Neil and the team made everything go smoothly for you and your pet. It means a lot to us to have your recommendation and support!
Great organization! They're here to help us. Keep it Legal
Satisfactoria como siempre, son muy profesionales, sigan apoyando y educando a más familias, para que por falta de información crean que tienen que abandonarlos!
Marie, thank you for your kind words and encouragement. It means a lot to us that you appreciate our commitment to supporting and educating pet families—together, we can make a real difference in preventing unnecessary separations. We look forward to keeping trustful pet care at the heart of all we do!
I was able to register both my cats as ESAs in no time at all which helped me avoid a bunch of unnecessary pet fees related to housing. Great service and best price I found in all my online research! Highly Recommend :)
Hi Naomi, thank you so much for sharing your positive experience! We’re thrilled that the ESAs registrations made things easier for you and that our pricing stood out during your search. It’s wonderful to know we could support you and your furry friends, your recommendation means a lot!
Beatriz, thank you truly for sharing how our try has made a positive difference *in your*lives together. Knowing we contribute to the bond with your dog means the world to us, and we’re grateful for the opportunity to support you.
Super quick and easy to go through the process, it was also very simple and straightforward! Great turn around time, got my paperwork to me super quick and right when I needed it. Super thankful for Support Pets!
Thank you so much for sharing your experience, Mackenzie. I’m glad the process was quick and straightforward, and we could deliver everything right when you needed it. We appreciate your thoughtful recommendation and look forward to supporting you again any time!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Charmia, thank you so much for sharing your experience; it means a lot to know our team made you feel supported andprotected. We're always here to help and look forward to continuing to assist you and your wonderful pets!