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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Obtaining the proper documentation for my pet was very easy and affordable
We're delighted that you have great experience with our services, thank you for making us part of your ESA needs.
Thank you for the positive feedback! We're glad to hear that you found our service great. We appreciate your trust in our services. Thank you for choosing us for your ESA needs.
Got my paperwork on time. Would definitely recommend this site to anyone i know who has a pet. Great experience overall.
Thank you for sharing that you had a great experience. We're pleased to hear that, we appreciate your trust in us! We are looking forward to a longer partnership with you.
I thought I ordered and paid for two harnesses. One for Rambo and one for Oscar but I only got one.
Please contact our Customer Service team for any assistance that you need, and thank you for the positive feedback on our website.
I love my dog and she don't like being by her self
Thank you for trusting our company for your ESA needs, it is our pleasure to assist.
I have a form to be fill out from my Rental office and they say that the doctor can't fill it out
Please contact our Customer Service team for any questions that you may have or assistance that you need.
They were quick and responsive, got my paperwork within the 48hr window I was promised, no complaints from me.
That is exactly what we aim to achieve for our valued customers, thank you for making us part of your ESA journey.
It's very expensive specially since you have to pay separately to get the certificate and the ID card
Thank you for your feedback! We always make our prices accessible to our valued customers.
I love the quick response and you can tell that the team definitely cares!
Thank you for your kind words. We're glad that you are satisfied with our services.
The link I was emailed would not allow me in the site. The chat support was extremely helpful on getting me and to where I needed to be.
We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
Since we've registered them, we can move without question, we can live without worry about being caught with pets, and we can enjoy the life they help us lead. Thank you!
We're glad that you have great experience with our services, thank you for trusting our company with your ESA needs.
I had friends use this website that they recommended me I didn't hesitate they charge you for a letter from a doctor that I'm 100% sure that any apartment complex would take but when it comes to renting a house they ask for a certificate which I think it should've came along with the doctors letter but instead you have to pay $39.99 separately for a ESA ID to get a free certificate. It just makes the process a bit difficult because how long you have to wait and houses come and go when it comes down to rental property
In most cases, they're not supposed to deny you, but applying for a rental house they will make it difficult when you do not have a ESA certification in hand, which they will not tell you know, but they will tell you 14+ other applicants applied for this house just in case for those who are a trying to apply for a rental house
Overall everything that they say on this website is promising. The shipping just takes longer for physical paperwork and I don't think it's worth $130 for a letter I think it should be the certificate once again
We appreciate your positive feedback on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.
Support pets is easy to use and easy to sign your pet up to become a support pet.
Thank you for your positive feedback, it is our pleasure to provide our valued customers with quality services. We are looking forward to a longer partnership with you.
The process was very easy and I have happy with my experience.
We're glad that you weren't inconvenienced by our application process. We are looking forward to a longer partnership with you.
We're moving in to a apartment and they requested a service animal certificate, this was quick and easy, perfect for what we needed.
We're glad of your great experience with our services, thank you for trusting our company with your ESA needs.
Good product but not the best service. My cat is happy tho
We appreciate your feedback, and we're pleased to hear that you found our product great. We'll consider your feedback about the process speed as we continually strive to improve our services. We appreciate your trust in our services. Thank you for choosing our company with your ESA needs!
We're thrilled to hear that you had an amazing experience with great customer service. Providing top-notch service and support is what we aim for our valued customers.
It was a very easy process. Easy to complete and become certified.
We're glad to hear that you found our service helpful and easy to use. Making things convenient and supportive for our users is important to us.
Support pets was easy to use and helpful in obtaining a ESA certification. I have not yet tried it for the airplane because some airlines do not even accept ESA anymore, but it has worked for my apartment pet rent fees! My dog is truly my support animal and ow to be able to have a form of documentation is helpful!
It is our pleasure to provide our valued customers with a great experience. We are looking forward to a longer partnership with you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad that you chose our company for our ESA needs. We are looking forward to a longer partnership with you.