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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I contacted customer service about my certification for my dog. They were prompt, polite, and pleasent to deal with! Thank you!
Order on November 9,2023. For documunts,got them. But to this day have not received the vest collar tag or the card to carry in my billfold, Have call them twice and was told they would be sent out right away, today id January 4 and haven't got them. Paid $ 77.00 for this support so I can take my dog with me, Very disappointe in this service.
The process was very easy to complete and the wait time wasn't longer than expected and soon enough I got my ESA approved certification letters
We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
Very well taken care of it's awesome customer service David and DUTCHESS appreciate everything you do have a happy healthy safe new year peace love thanks
Your satisfaction with our services is what keeps us moving forward. Thank you for trusting our company with your ESA needs!
Recibí los papeles super rápido. Mil gracias a SUPPORT PETS
We appreciate your kind words! We hope our partnership can last for years!
Super easy and quick hassle free, would highly recommend
We're glad that you weren't inconvenienced by our application process, thank you for trusting our company for your ESA needs.
The process was quick and painless! Received my letter within the 48 hrs as promised and the price was great.
Your convenience matters to us, thank you for trusting our company for your ESA needs.
I was in need of getting an emotional support letter for my dog while in the middle of moving to an apartment. I went through the application process and by the next day I was getting confirmation that I had been approved. I had my letter soon after. Thank you to all for the quick and efficient service! This truly lowered my anxiety/stress levels.
We're pleased to hear that you found the process quick and efficient. Providing a fast and effective service is what we aim for our valued customers, thank you for your trust!
Very fast and easy it was so simple of a process love it
A fast and easy application process is what we aim to achieve for our valued customers. We hope you find our services beneficial too.
I paid for an ESA letter for 2 cats on Sunday. I had my documents in my email by Wednesday morning. I gave them to my landlord, who accepted the letter with a little laugh and a smirk, and said they had to submit it to home office for verification. They said they see a lot of these from Etsy and mine looked "surprisingly realistic." One week later, my letter was accepted by home office because it contained a medical doctor's name, state license info, and all pertinent info that was needed to qualify under housing laws.
That's great news! We're glad to hear that your landlord accepted your ESA (Emotional Support Animal) letter. Thank you for trusting our company for your ESA needs.
Would like a better costumer service interaction. It was hard to know if I had an active renewal. I did not want to over pay.
We value your feedback, and we're committed to improving our customer service to provide you with a better experience in the future.
Took a little longer than I expected. Now will I get another notice when it's time to renew?
Thank you for providing positive feedback on our website, it is greatly appreciated.
We went this route to save a very handsome American Bulldog from the pound. I didn't have the funds to also cover the pet deposit and pet rent every month. This ensured he can come home NOW and not run the risk of him being euthanized before we could get everything together. He has a lot of training to still go through before he acts like an ESA/Service animal but we're well on our way!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Very easy to apply for and makes my life easier being able to bring my dog with me.
Your convenience matters to us. We're glad that you are satisfied with our services.
The process went very smoothly and I got my papers in the time stated.
We're delighted to hear that you're a happy customer! Your satisfaction is important to us, and we're here to assist you whenever you need.
Todo bien, el único problema fue que solicité la pechera talla XS y me la mandaron talla XXS, estoy esperando a que me llegue la del cambio
Thank you for your feedback, it is greatly appreciated.
I love the way Support Pets resolved my problems getting documents for my dog.
Thank you for the positive feedback! We're pleased to hear that you found our service terrific. We appreciate your trust in our services, thank you for trusting our company with your ESA needs.
I ordered the full package including the vest,tag,ect still have no word on delivery date for vest tags ect
Didn't have to pay for a $400 pet fee for my apartment and can bring her anywhere!
We're glad that you chose our company for our ESA needs. We are looking forward to a longer partnership with you.
Obtaining the proper documentation for my pet was very easy and affordable
We're delighted that you have great experience with our services, thank you for making us part of your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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