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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It is our pleasure to assist, thank you for trusting our company for your ESA needs.
It was very needed we just signed the contract to our new home, so thank you
Thank you for making Support Pets part of your ESA journey, and we are looking forward to a longer partnership with you.
Good experience
But my paperwork was misplaced and I didn't receive it till 4 days later.
Thank you for sharing your positive experience with us! We're glad to have been able to assist you and your ESA.
It took forever to get my initial documentation, but customer service was friendly and very quickly got me the additional documents I needed specific to my apartment.
Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear that you found our customer service to be helpful.
They were awesome, I made a mistake in my dogs breed and needed it changed immediately and within 30 mins had new documents!
Thank you for sharing your experience with us! We're delighted to hear that you found our response time fast and our customer service great.
Very detailed explanation, extremely fast statement.
My service was given to me during the appropriate time they stated I will receive my documentation
Thank you for sharing your experience! We're glad to hear that you found our service to be awesome.
I appreciate the consumer friendly web site. I so do wish to get training information and to add a second dog when possible ty.
I placed the order on February 7th. I followed up after 3 days of nothing about order. I sent numerous emails. Would receive response that it was a pleasure to assist me. No answer, no answer, no Answer. A week goes by. Finally I get an answer over a week later. Explaining that my order some how became stuck in the system. Was never forwarded to the Doctor. It was about 3 more days I received order via email. The vest was supposed to be some time before receiving. Received February 26th. Now that order is received, very happy with the service. But the disconnect was unfortunate. Thank you!
We're sorry to hear that your order got stuck! Our team is here to help you resolve any issues you're experiencing, please contact our Customer Service team for further assistance.
I'm sure I made a mistake somewhere as I paid, but fully expected to pay $99 and after I got done with the payment part, I realized that I paid $134 and immediately sent a message but never got any kind of answer so, I just figured that's just the way it is.
Easy and straightforward process, and support team was very helpful.
Thank you so much for sharing your experience with us! We're delighted to hear that our support pets have been helpful to you.
The papers helped me so much to show proof my dogs are served dogs that I need them.
Delighted to hear our support pets have made such a positive impact! Thank you for trusting our company for your ESA needs.
Thank you for your kind words! We're delighted to hear you had a positive experience with our service.
I have the freedom I can bring my little guy anywhere. It really has given me peace of mind that no matter where life takes me Mako can come with me.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I suffer from anxiety and depression and I needed an esa letter for my dog arlo who is my biggest support through it all and the process was quick and easy to get him documented
We're delighted you found our process quick and efficient! Your satisfaction is our top priority.
Thank you for a seamless experience in getting Sadie certified! I am at peace knowing she will be with me when I struggle to manage situations.
We're glad to hear that our support pets bring you peace of mind. Your well-being is at the heart of what we do. Thank you for trusting our company for your ESA needs.
They walked you through everything it's very easy step by step process
We're delighted our support made a positive impact on you! Thank you for trusting our company for your ESA needs.
Everything was great except, I would have liked for the vest for my dog to have been more light weight. It fits, but it's really bulky.
Thank you for your feedback! We're glad to hear that you found our documents professional. We're here to support you and your emotional support animal every step of the way.
This company made me feel heard, as someone who struggles with illnesses and often judgment from others.
We're delighted to hear that you found our process to be simple, understanding, and non-judgmental. Your satisfaction is our top priority, and we're here to support you every step of the way. Thank you for sharing your experience with us!
It's very affordable and legit.I was skeptical at first but was happy it wasn't a scam like so much is Nowadays
Your satisfaction is what keep us moving forward, thank you for trusting Support Pets for your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Delighted to hear you had a positive experience with our service! Thank you for your support and trust in us.