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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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At first everything seemed to get lost but you found it when I sent another email and it was quickly to me.
Thankful to have my dog registered so now I can take him anywhere I go!
Was quick to respond and help. I am now able to takeTeddy with me most everywhere I go. Makes me feel better. Thank you so much for all that you guys do
We're delighted to hear that you had a positive experience with our service, thank you for trusting our company for your ESA needs.
Excelente y muy professional y todas las personals que conosco me h lo Han recommend mucho
Delighted to hear you had an excellent experience with Support Pets. Your satisfaction is our motivation!
Need to exchange the EDA vest for a larger size and obtain a corrected ESA collar tag, but THERE IS NO CUSTOMER SUPPORT INFORMATION. No phone, no contact info, no invoice, absolutely nothing.
We're committed to providing the best possible service and would love to hear more about your experience so we can address any concerns you may have.
Very good and easy. Made the whole experience super simple and now I'm able to live with my pets without any problems thank you
Thank you for sharing your experience with us! We're glad to hear that our service has been helpful for you.
Was very easy to set up! Had a typo in the document but was followed up on immediately. Thank you, great experience and high recommend to others!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Thank you for sharing your experience! We're delighted to hear that you had a wonderful time with your support pet. Thank you for trusting our company for your ESA needs.
The first time I ordered my esa it was very fast and smooth. However my renewal took about two weeks! I had to follow up on why I hadn't received it. I was told to retake the questionnaire. Nobody reached out to me to tell me there was an error in their system. Then I had to follow up a second time for them to tell me they're still waiting for a response from the Dr.
The product once it arrived was in order and as expected. Each person I spoke to was very nice and worked to get a solution. I just wish someone had reached out to me first. Rather than days going by and nobody tells you anything.
Thank you for your feedback, it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you need.
Honestly, this couldn't have been easier and I don't know why I didn't do this earlier because I would've saved so much money on rent and flights for my dog.
Your convenience matters to us, we're glad that our application process didn't inconvenience you. Thank you for trusting our company for your ESA needs!
I wish I could say my experience was smooth sailing but it took several weeks and a few emails to get them. However, that being Saud I did receive them and am please with everything I've gotten so far and while my puppy and I are still in support animal training I look forward to having him with me wherever I go and legally. Thank you!
That's wonderful news! Congratulations on obtaining your ESA papers! We're here to support you and your furry companion every step of the way. Thank you for trusting our company for your ESA needs.
Very easy website use. Got my documents quickly. The only issue I had is the dog vest was too big, but customer service was very quick and got me the right size mailed out quickly.
Thank you for sharing your experience! We're glad to hear you had a positive encounter with our service.
The doctor was great he made my dog a psd dog instead of an esa
We're delighted to hear about your dog's journey and transition to a Psychiatric Service Dog (PSD)! It's wonderful to see how animals can provide support and companionship in various ways.
Great experience. Prompt service from support pets. It made registering my ESA painless and easy.
We're delighted to hear you're pleased! Your satisfaction is our priority.
Very easy to follow online instructions. I was approved and received proper documentation as promised, in a few days.
We're delighted to hear that you found our service fast and easy! Your satisfaction is our top priority.
They were timely and efficient and it was exactly what I needed to get my puppy certified.
Thank you for sharing your positive experience! We're delighted to have made a difference for you.
Didn't get my documents right away as described but after contacting customer support someone helped me very quickly. I also referred my friend and didn't receive the referral Amazon gift card so I contacted customer support and they quickly resolved this as well.
Thank you for sharing your experience with us! We're delighted to hear that you received good service. We appreciate your support for emotional support animals (ESAs) and look forward to continuing to assist you in any way we can.
The website was easy and definitely fast in response time
Thank you for trusting our company for your ESA needs, we're glad that you weren't inconvenienced by our application process.
I'm finding out that support animals don't have the same liberties as service animals but the benefits do outweigh not getting the certification. I wasn't pleased with the way the site sets u up by getting ur credit card info then charging u without confirming u actually want the extras!
Thank you for sharing your thoughts! We appreciate your feedback and are always here to assist you in navigating any challenges you may encounter.
This was so simple and quick! I really appreciated this whole experience!
We're delighted to hear you found our service amazing! Thank you for trusting our company for your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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