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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The whole thing went smoothly and efficiently. Customer service was excellent.
Felt like I was over sold with additional online training that I didn't need and they didn't even provide me a price before I ordered it. Didn't know it was an additional 264.00 until they billed me for unnecessary training
Donotgetoversold, thank you for sharing your experience. It’s never our intention to Surprise you with unexpected charges, and we’re sorry this occurred—please reach out directly so we can make things right and restore your confidence in us.
Easy and verifiable it didn't take long to get the documents back
Thank you for sharing your experience, Quanita. We’re glad to hear the process was easy and efficient for you, and we’re always here to support any future needs with even greater confidence and convenience. Looking forward to assisting you and your pets next time!
It was easy and very helpful. Can't wait to have my ESA with me going forward.
Audrey, we’re so thrilled to hear you found everything easy and helpful—anticipating your ESA’s companionship is truly special! Thank you for sharing your experience, and we’re here whenever you need support.
Obtaining Bean's papers was so easy. The set up is easy. The checkout confused me a little bit but I got through it just fine 🙂
Christina, thank you for your kind words and honesty about the checkout process. We're glad obtaining Bean's papers was easy, and we’ll strive to make every step even clearer moving forward. We look forward to helping you with whatever you and Bean may need in the future!
Thank you, Dani, for sharing your positive experience! We're delighted to hear the process was straightforward and helpful, and we look forward to continuing to serve you and your pets.
Very quick, friendly and helpful. Explained everything and worked with me to answer my question
Yolanda, thank you so much for your thoughtful review! We're glad our team could provide the clear answers and friendly service that made your experience a great one. We truly appreciate you trusting us and look forward to being here for any questions down the road.
Quick easy and painless. Especially considering I cannot afford to get any kind of help for mental issues. To expensive. Would put me on the streets. If I don't have this service to use.
Thank you so much, Karen! We're thrilled to hear our service was quick and seamless for you. Making things easy and efficient is our top priority, and your feedback truly brightens our day!
The entire process was extremely professional and easy to understand.
Brenda, we’re so glad to hear that the process was both user-friendly and professional for you. Making every step clear and easy is important to us, and your feedback motivates us to maintain this standard moving forward. Thank you for sharing your experience!
Being allowed to have my Sophie with me any where I go drops my stress level down. After loosing my Dad, and dealing with his affairs I found I couldn't continue to work a job I used to love, so I retired early. Having Sophie to care for took some of the ache and stress away, but it is having Sophies love is something else. If I have to leave the house without her even for just a moment, She greets me with such great enthusiasum it melts the stress away.
Thank you, Tina, for sharing such a heartfelt story about Sophie’s comforting presence during a difficult time. It means so much to know she helps bring moments of joy and peace instead of stress — animals truly offer expressions of love that touch our souls. We're grateful to play a small part in supporting that beautiful bond.
I don't have to worry about my pet anymore! It's the best feeling in the world
Kennedei, it means so much to us to hear that our service brings you peace of mind for your pet’s health. We’re always here to help ensure that worry-free feeling stays with you both every step of the way!
I had a difficult time registering. Had to use a different credit card
Annette, thank you for your honest feedback and for your patience with the registration process. We appreciate you sharing your experience and carrying on despite the hassle. If you need any assistance as you transition, we are here to help.
Easy and enjoyable, all the process was very very easy. Thanks
Thank you so much for sharing your experience, Rosana! We’re glad to hear the process was easy and enjoyable for you, and we appreciate your feedback. Please don’t hesitate to reach out if you need anything else in the future!
I love my cat Luna and I am thankful she is ESA approved for such a good price. I can now take her with me without paying fees!
Matilda, we're so happy to hear Luna's ESA approval has brought you both such comfort—and at a great price! Thank you for trusting us to support your special bond; if you ever need anything else to help make life easier with Luna, just let us know!
It was great I felt relieved and happy I didn't have to leave them behind 😊
Thank you so much for your kind words, Eliana! We’re thrilled to hear you felt relieved and happy with the care provided—we always strive to make both you and your pets feel comfortable. If you ever need anything else, we’re here to help!
Thanks so much for your kind words, Amanda! We're so happy to hear your pets bring you joy—your support means a lot to us, and we look forward to continuing to be here for you and your furry friends.
The experience was lovely and didn't take any time at all five star
Thank you so much, Rodney! We’re thrilled to hear your experience was easy and swift — your kind words truly mean a lot to us. Looking forward to taking care of you and your pet again soon!
My experience has been amazing. I'm hoping my landlord will allow my puppy to stay. But overall amazing service.
Thank you so much, Michael! We're thrilled to hear you had such an amazing experience and truly hope everything works out perfectly for you and your puppy’s future at home. Please know we’re always here to support you both whenever needed!
I found the process to be quite easy however, there was a lot of "up-selling" efforts and a ton of emails. I would recommend a call center.
Hi Jennifer, thanks for sharing your honest feedback—we’re glad to hear the process was mostly smooth. We always want to keep things straightforward and will take your comments about the number of emails seriously as we look for better ways to place helpful support material.
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Thank you, Alyssa, for your glowing feedback! We’re delighted to hear everything went smoothly and that our team provided excellent service. We look forward to continuing to support you and your pet’s needs in the future.