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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,526
quality
1,493
This company responds to reviews on average within 0 days

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57,270 reviews

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Idaho
1 review
0 helpful votes
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Great
June 17, 2024

Easy and fast! Helped me keep both of my dogs when my landlord tried removing them

Date of experience: June 7, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad you have a great experience with our services, thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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Life saver!
June 17, 2024

Very easy and gave me the confidence that I am well taken care of! I love my pet and she's my whole world so not leaving her behind feels great!

Date of experience: June 7, 2024
South Carolina
1 review
0 helpful votes
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Great supportive staff
June 17, 2024

Great doctors that understand that pets can be supportive to their humans

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Fast and efficient
June 17, 2024

I was able to apply online and within a day I got a response and everything went well after that and then a week I received all the papers for Sura

Date of experience: June 7, 2024
Mary Ann G. — Support Pets Rep
over a year old

Glad you had a great experience! Thank you for making our company part of your ESA journey.

Missouri
4 reviews
2 helpful votes
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Makes life much easier
June 17, 2024

I didn't realize I qualified for this. It's wonderful having my dog always with me. The people I've encountered enjoy it too!

Date of experience: June 6, 2024
Texas
1 review
0 helpful votes
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Support
June 17, 2024

Quick and simple… I am pleased with the experience. I will recommend the company to my friends with pets

Date of experience: June 6, 2024
New York
3 reviews
0 helpful votes
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Quick and professional
June 16, 2024

Sent in payment after doing quiz and was a quick and easy turn around

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so happy to hear that! Your support means a lot to us. Thank you for trusting our company for your ESA needs!

Georgia
1 review
0 helpful votes
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Super service!
June 16, 2024

Very good service so far. No problems have occured at this time.

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so glad to hear you had a great experience!

Washington
1 review
0 helpful votes
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The best
June 16, 2024

This is a life savor. I bring my ESA card with me everywhere along with my Pepe. Thank you for this wonderful
Way to bring my emotional Pepe every where

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear you’re happy with our service! Thank you for your trust.

Florida
1 review
0 helpful votes
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Great experience
June 16, 2024

Seamless. I appreciate all the help you guys provided. Thanks again

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear you had a positive experience with our services, thank you for trusting our company for your ESA needs.

Virginia
1 review
0 helpful votes
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It's been so helpful to have my pets with me knowing I have y ESA documents. It's a peace of mind for me as my pets are gonna be always with me.

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

Having your pets by your side truly makes a difference. We're glad to support that special bond! Thank you for trusting our company for your ESA needs.

Indiana
1 review
0 helpful votes
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Anxiety
June 16, 2024

Thank you so much because of you my anxiety has improve and so has his your amazing.

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad we can help, thank you for your trust!

Missouri
2 reviews
0 helpful votes
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Happy
June 16, 2024

I am extremely satisfied with the quality and level of customer service that I have received from ESA. Thank

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your happiness is our top priority! Thank you for your trust.

Illinois
1 review
0 helpful votes
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Poorly - No documents or support vest. I would like a refund. Thank you

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive rating on our website, please contact our Customer Service team for any assistance that you need.

Pennsylvania
1 review
0 helpful votes
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Worth every penny!
June 16, 2024

It was super easy to get my dog registered as an ESA. I filled out the info and I received his harness and documents within two weeks. I would recommend support pets to anyone interested in getting their dog registered as an ESA or PSD.

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear you found value in our service! It's our mission to make a positive impact in your life and the lives of your furry companions.

Arizona
1 review
0 helpful votes
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Easy & Quick
June 16, 2024

I received info & documents in timely manner. Easy process. Very helpful.

Date of experience: June 6, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're all about making the process smooth for you! Thank you for trusting our company for your ESA needs.

Illinois
1 review
0 helpful votes
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Everything I hoped
June 16, 2024

I was treated respectfully. Explanation was clear and understandable. Received everything like was told. I'm was doubtful at first but now I'm happy I took a chances. I definitely would and will recommend Support Pets to others looking to register their furbabies.

Date of experience: June 5, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're overjoyed to hear that we've met your expectations! Thank you for trusting Support Pets for your ESA needs.

Virginia
1 review
0 helpful votes
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Emotional support pet
June 16, 2024

Quick and easy to apply! I would definitely recommend to anyone!

Date of experience: June 5, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so glad to hear you found the process smooth! Thank you for making our company part of your ESA needs.

Illinois
1 review
0 helpful votes
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A little slow with getting my order to my door. But customer service was very helpful.

Date of experience: June 5, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.

Georgia
1 review
0 helpful votes
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Amazing experience
June 15, 2024

Support Pets was awesome, they got me everything I needed for my apartment complex to get my dogs ESA certified.

Date of experience: June 5, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted you had a wonderful experience with us! Your satisfaction means the world to us, we look forward to a longer partnership with you.