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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,263 reviews

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New Jersey
1 review
0 helpful votes
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Jax
July 8, 2024

Thank you so much with your help with my little boy Jax I'm very grateful

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
2 reviews
0 helpful votes
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Great service
July 8, 2024
Updated review

Everything was great got the letter and everything that I needed.

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We look forward to a longer partnership with you.


Great experience
May 19, 2024
Previous review

Great experience

Date of experience: May 9, 2024
Ohio
1 review
0 helpful votes
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It was so simple and easy! And I had no issues with my apartment manager! Thank you for making sure my dog could stay with me!

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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I got my documents fast!
July 8, 2024

I received my documents fast but I have not received my boys vest yet!

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we deliver the package as soon as we can, and we hope you find our services beneficial too!

Michigan
1 review
0 helpful votes
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Great customer service!
July 8, 2024

So far I've not run into any major problems they overcharged my card my 39 dollars but when I reached out to the support team and told them it was advertised as 99$ so they immediately refunded the balance. So that's why they are getting a 4 star. I am not sure about it all yet we will wait to resubmit to a 5 star when other issues are resolved.

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive rating on our website, please contact our Customer Service team for any assistance or questions that you may have.

South Carolina
1 review
0 helpful votes
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Very Easy
July 8, 2024

It was very easy to get my pet registered as an emotional support animal.

Date of experience: June 28, 2024
Mary Ann G. — Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.

Connecticut
1 review
0 helpful votes
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Perfect!
July 7, 2024

The process was super easy; the documentation was in my email in 2 days (I think) and then I received the other items in a short time (I think less than 2 weeks). I highly recommend it.

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for trusting our company for your ESA needs, and we look forward to a longer partnership with you.

Texas
1 review
0 helpful votes
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My ESA Experience
July 7, 2024

This really helped me and my dog bond a lot more and it helped me getting my anxiety and depression and stress levels down a little bit

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Great
July 7, 2024

Quick & easy! Thank you for taking the stress off of my shoulders!

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for trusting Support Pets for your ESA needs.

Michigan
1 review
0 helpful votes
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Emotional support certification
July 7, 2024

Had a wonderful quick experience in getting my dogs setup as Emotional Support Dogs. Super easy answer some questions and submit to Dr. Quick and easy.

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad you have great experience with our services, thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Amazing, Helpful and fast
July 7, 2024

I am so grateful for Support Pets, without them I would have had to leave my baby behind. My Boston is my lifeline. She is everything to me and I was heart broken that I couldn't take her with me to my new home until Support Pets saved me. Thank you for everything.

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

We genuinely care about the well-being of both pets and their owners, and we're glad to hear that you found our service helpful.

Maryland
2 reviews
0 helpful votes
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Support pets made it easy
July 7, 2024

Quick and simple
Everything You need to make your animal a support pet is available at this site.

Date of experience: June 27, 2024
Mary Ann G. — Support Pets Rep
over a year old

Our process is designed to be quick and simple to get you the ESA letter you need. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Awesome
July 6, 2024

I got my documents needed. They followed up with me to make sure I received them. SUPPORT TEAM was very helpful when needed as well.

Date of experience: June 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness, and for trusting our company for your ESA needs.

Puerto Rico
1 review
0 helpful votes
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I would give it a 5 if
July 6, 2024

I only got one vest and collar even thou my two pets were certified

Date of experience: June 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback it is greatly appreciated. Please contact our Customer Service team for any assistance that you need wit your orders.

Florida
1 review
0 helpful votes
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My experience with pet support
July 6, 2024

You have been very helpful in responding to my request and getting back to me within the 48 hours.

Date of experience: June 26, 2024
Kansas
1 review
0 helpful votes
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The service is good
July 6, 2024

The process is quite easy and didn't take much time but response time is little bit late

Date of experience: June 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear you had a good experience with our service! Thank you for trusting Support Pets for your ESA needs.

Texas
2 reviews
0 helpful votes
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Peace of mind
July 6, 2024

I loved hiw the process was simple and quick I didn't have to wait for my documents to come in and have my babies with me now everywhere I go a big weight lifted off my shoulders thank you so much

Date of experience: June 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Utah
1 review
0 helpful votes
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Home
July 6, 2024

This is great, my dog and I are enjoying the benifits of this in our new apartment. Thank you so much.

Date of experience: June 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing our company for your ESA needs, we're glad you chose our company for your ESA needs.

Pennsylvania
1 review
0 helpful votes
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Quick & Easy
July 5, 2024

I have no comment. I don't know what you want me to put here. I have nothing more to add.

Date of experience: June 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers and we hope you find our services beneficial too.

North Carolina
1 review
0 helpful votes
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I received my certificate quick
July 5, 2024

After I made payment, I received my certificate less than 24 hours. Great service

Date of experience: June 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we deliver the package as quickly as we can, thank you for making our company part of your ESA needs.