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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy procedure. I feel so much better for both my dog and myself knowing we can now take him with us when we go away.
This actually worked! I got my documents pretty quickly and were able to utilize them when I moved. I didn't have to pay the pet fees or pet rent. Thank you! I got the letter for both my dogs also!
I paid for expedite shipping and that didn't happen. I was told many times that some one will contact me within 24 hours and no one ever did.
We apologize for any inconvenience this has caused you. To better assist you, one of our Customer Support Representatives will get back to you within 24 to 48 hours, for immediate concerns you may also contact us at www.supportpets.com or [email protected] thank you for your patience.
This is my second year using support pets! Definitely recommend! I've not had any issues with the obtaining of my ESA letter or any other support I've needed. I usually get the most basic package to save on money and it's all that's really needed unless something else is required.
Your time is valuable to us, we're glad our application process didn't inconvenience you.
Being able to have my cat and my dog as my emotional support animals is such an easy process with support pets!
We're so glad you found the process easy! Thank you for trusting Support Pets for your ESA needs.
Website appears to sell a complete package for one price but individual items are priced separately what was supposed to be $89 Roundup costing $150 I did get my letters quickly however I think that it took too long to get my ID card which I have to pay for separately. I also found it difficult to get a hold of a live customer service agent
Thank you for your feedback, to better assist you, one of our Customer Support Representatives will get back to you within 24 to 48 hours, for immediate concerns you may also contact us at www.supportpets.com or [email protected] thank you for your patience.
Good experience using support pets
Got documents quickly!
We're glad to hear you had a good experience with Support Pets! Thank you for trusting us with your ESA needs.
The documents came very quickly, and the vest with tracking chip is the best part!
We're so glad to hear you have a great experience with our services, thank you for making our company part of your ESA journey.
Was happy with the service in taking care of my problem. Only thing I wish is that I could call you. I prefer to hear a voice to explain my problems than chatting online. Over-all I was very happy.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Fast and easy to get approved! Love the convenience and understanding.
I had a smooth experience when filling out my information. I had missed a step and customer support was incredibly helpful and made sure my documents were all set.
We're glad to hear you think so! We're here to make the process as smooth as possible. We hope our partnership can last for years!
Muy bien. La entrega fue bastante rĂ¡pida u llego todo sin problemas
Es un placer para nosotros ayudarle.
Thank you so much with your help with my little boy Jax I'm very grateful
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Everything was great got the letter and everything that I needed.
Thank you for your kind words! We look forward to a longer partnership with you.
It was so simple and easy! And I had no issues with my apartment manager! Thank you for making sure my dog could stay with me!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I received my documents fast but I have not received my boys vest yet!
Your time is valuable to us that's why we deliver the package as soon as we can, and we hope you find our services beneficial too!
So far I've not run into any major problems they overcharged my card my 39 dollars but when I reached out to the support team and told them it was advertised as 99$ so they immediately refunded the balance. So that's why they are getting a 4 star. I am not sure about it all yet we will wait to resubmit to a 5 star when other issues are resolved.
Thank you for the positive rating on our website, please contact our Customer Service team for any assistance or questions that you may have.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.
The process was super easy; the documentation was in my email in 2 days (I think) and then I received the other items in a short time (I think less than 2 weeks). I highly recommend it.
Thank you for trusting our company for your ESA needs, and we look forward to a longer partnership with you.
This really helped me and my dog bond a lot more and it helped me getting my anxiety and depression and stress levels down a little bit
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, it is greatly appreciated. We're glad you chose our company for your ESA needs.