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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great experience will be telling other people to use you all if they decide to certify there pet
After receiving my original documents showing my 2 animals were approved as ESA, my new landlord needed extra paperwork, which I found very frustrating, but support pets helped me out and got them exactly what they were wanting. I was worried, but after emailing and explaining my situation, support pets got right on it, and helped me out with the extra paperwork. I appreciate all of your help, from the original approving of my 2 animals, to the extra paperwork needed by my landlord. I am now good to go for my new apartment. I would 100% recommend support pets to anyone needing to register animals as ESA. Thank you so much support pets! You are a life saver!
Hi Kelly,
We’re grateful for the opportunity to support you. Thanks for choosing Support Pets. We aim for top-notch service and are pleased that your experience with us has been positive.
Have a nice day!
It was fast and easy. It was a great 2 day turn around to received the documents I requested!
Hi Nicole
We’re thrilled to assist you and appreciate your choice of Support Pets. We’re proud of our service quality and are delighted that your experience with us has been positive.
Have a nice day!
Since our pet came home, my family's life took a positive turn, and keeping Chacho by our side was essential. His evaluation and registration to be accredited as an emotional support pet has been easy, fast, and convenient. We are happy to have chosen the services of SUPPORT PETS!
Hi Noemi,
Thank you for choosing Support Pets. We’re excited to serve you and are committed to delivering excellent service. We’re glad to hear that your experience with us has been positive.
Have a nice day!
Speedy and prompt service. No run around and simple to navigate
Hi Vivian,
We’re delighted to be able to help you. Thanks for selecting Support Pets. We’re committed to providing outstanding service and are pleased that your experience has been positive.
Have a great day!
Didn't know I was doing both my pets but I guess I did both and my cat and dog are bot Esa to me now didn't get the vest but got the letter
Hi Janice,
Apologies for the problems. We've sent you a private message with more details. Have a good day.
They were wonderful and helpful, answered all my questions quickly and nicely
Hi Paige,
We’re thrilled to serve you and appreciate your choice of Support Pets. We take pride in our service and are delighted to know that your experience with us has been positive.
Have a nice day!
ESA Pets was a great choice for me and my pets! It was easy to apply and order, also very quick with replies and fixing any incorrect information.
Hi Priscilla,
We’re happy to assist you and grateful for your choice of Support Pets. We’re committed to providing the best possible service and are delighted to hear that your experience was positive.
Have a nice day!
I have been through a lot loosing my child and etc this year I adopted a puppy hoping I would get out of my depression and honestly it was the best thing to do now I have a best bud when i get anxious or my anxiety spikes or I'm to deep n thought he's there ready to play n change my state of mind
Hi Laila,
It’s a pleasure to serve you. Thanks for choosing Support Pets. We strive for excellence in our service and are pleased that your experience with us has been positive.
Have a great day!
All documents were in order. Everything came as advertised
Hi Robert,
We’re thrilled to support you and appreciate your choice of Support Pets. We’re dedicated to exceptional service and are happy to know that your experience has been positive.
Have a great day!
You are the absolute worst company to deal with! There's no way to get in touch w/a human. Every time we contacted you a new ticket was created making it chaotic. You messed up the document & we waited weeks if not a month for a new one. The Landord letter took well over 2 weeks to get, possibly also close to a month.
Very, very, very poor customer service & we are not recommending your company to anybody!
Hello Shelly,
We’re truly sorry to hear about the issues you’ve experienced. We understand how frustrating it can be when things don’t go as planned, and we apologize for any inconvenience caused. We’re committed to resolving these issues and improving our service. Thank you for bringing this to our attention.
Have a great day.
Service was quick and accurate. It helped me avoid a large pet deposit as well as monthly pet rent
Hi Amber,
Thank you for choosing Support Pets. We’re excited to have the chance to serve you and are proud of our commitment to excellent service. We’re delighted that your experience with us was positive.
Have a nice day!
So easy to get everything done on line!
Nobody said anything when I signed up at the apartment
Hi Susan,
We’re delighted to assist you and grateful for your choice of Support Pets. We strive for exceptional service and are pleased that your experience with us has been positive.
Have a great day.
I received my ESA papers and everything is great with that! However, I was charged for the gear package that includes the "official vest" and Yada Yada whatever else but I never received it and when I emailed about getting a refund, I never received a response back and didn't get my refund. Not very happy about that.
Hi Brit,
We apologize for the inconvenience. A private message with more details has been sent to you. Enjoy your day.
I was intimidated on purchasing things on the website that I did not need or want but customer service was able to refund me some of the money. I did receive my letter from the vet.
Hi Allyson,
We’re sorry you felt intimidated while using our services; that was not our intention. You should feel free to choose us without any pressure. We’re glad to hear that you got the help you needed. If you need anything further, please don’t hesitate to reach out to us.
Have a great day!
Has to fill out a questionnaire like any other online ESA service. The difference was the price and it shows. Letter was accepted so there was no problem there. Medicare experience.
Hi Kyle,
We’re thrilled to have the opportunity to serve you. Thanks for choosing Support Pets. We’re dedicated to providing outstanding service and are happy to hear that your experience was positive.
Have a nice day!
Great Service and very helpful, smooth transition. Everything looks great and we will see how it works on vacation.
Hi Jewellie,
We’re excited to be able to support you. Thank you for selecting Support Pets. We take pride in our service quality and are delighted that your experience with us has been positive.
Have a nice day!
The customer service was excellent and super quick! Would definitely recommend support pets to others!
Hi Isabella,
Thank you for your feedback and for choosing Support Pets. If you have any additional questions or need further help, please feel free to contact us.
Have a great day!
Still not received vest and other items. Should already have it
Hi Ronald,
Thanks for your feedback. We apologize for the inconvenience. We’ve sent you a private message with further details and would like to help you.
Have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christie,
Thank you for selecting Support Pets. We’re thrilled to assist you and are proud of our commitment to excellent service. We’re happy to know that your experience was positive.
Have a nice day.