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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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After making my purchase, it took me 3.5 weeks to receive my documents. I also had to speak to customer service multiple times. Once I said I wanted a refund, I received the documents the following day. Had they given me a timeline of 1 month from the start, I would be happier with the service.
I wasn't sure what to expect but I was pleasantly surprised! The process was easy, clear to follow and I received my documents faster than expected!
Hello Catherine,
We're so happy to hear that you had a great experience with Support Pets! If you need anything else, we're just a message away. Have a fantastic day!
Was a great quick process to get my esa letter. Thanks for such a fast turn Around!
Hello Jesse,
Thank you for your kind words! It’s customers like you that make our work so rewarding. Support Pets is always here if you need us. Have a great day!
I am so happy that I have my Esa certificate for my dog now, the whole process was very fast and easy. I very recommended.
Hi Ivonne,
We’re thrilled to know that Support Pets met your expectations! Feel free to reach out anytime. Wishing you a wonderful day!
I have got the paperwork work just not yet printing it off yet have not had the money to do so but I will
Hello Betty,
Your positive feedback means the world to us at Support Pets! If you need anything else, don’t hesitate to contact us. Have a fantastic day!
This allowed me to train her myself, which is exactly what I wanted
Hello Steve,
Thank you for the positive review! We’re delighted to know our service was helpful for you. Have a fantastic day!
Ease of questions and information. Received certificate within 48 hours, received tag within a week.
Hi Patricia,
We’re so glad you’re happy with our service. Thanks for sharing your feedback. Have a lovely day!
Easy and reliable, it took less than 24 hours for them to send me my documents!
Hi Lucia,
Thank you for sharing your experience! We're delighted that Support Pets could help. We’re here for you anytime. Have a wonderful day!
In the middle of an exhausting relocation, the doctors at Support Pets were able to assist me with updating my lovely fur baby documents. It was quick and easy. I appreciate how I felt like a person not a number.
Hi Shakila,
We’re so glad you had a great experience with Support Pets! If you need anything else, feel free to reach out. Have a great day ahead!
I got my papers and all, everything is good. Didn't have any problems.
Hello Margarita,
Your positive feedback is greatly appreciated. We’re pleased that our service was beneficial for you. Have a great day!
Ok thanks, ok thanks and ok thanks, ok thanks and as I said ok thanks.
Hello Regina,
Thank you for your kind feedback! We’re happy to know Support Pets could assist you. Remember, we’re here anytime you need us. Have a lovely day!
I appreciate the speed in which the products arrived, thank you.
Hello Jeremy,
Your feedback made our day! Thank you for choosing Support Pets. We're here if you need anything else. Have a wonderful day!
Helped get my animals in my apartment fee free (besides what it costs to get them certified)
Hello Zachary,
We’re happy to hear you had a positive experience with our service. Thank you for your kind words. Enjoy your day!
The procedure is simple and easy to followed.
We are really happy
Hi Fabiola,
We're so glad to hear that Support Pets could help! If you ever need anything, don't hesitate to reach out. Wishing you a fantastic day!
Great experience documents in one hour … definitely recommend
HI Michael,
We're so happy that Support Pets could help! If you need anything else, we're just a message away. Have a fantastic day!
Great experience, no issues. Website easy to navigate. I got my documents within a day or two and it was accepted by the apartment complex with no issues
Hello Carlos,
Thank you for the positive feedback! It’s great to hear that Support Pets could assist you. Reach out anytime you need us. Have a wonderful day!
The Email message was sent on the same day as I paid for my renewal. I was very happy and thankful that it did.
Hello Cindy,
We’re thrilled that you had a positive experience with Support Pets! Feel free to contact us anytime. Have a fantastic day!
Very helpful and great service. Took alittle long for documents but they made sure I got them before I needed.
Hello Michelle,
Your feedback made our day brighter! Thank you for choosing Support Pets. If you need anything else, don’t hesitate to reach out. Have a great day!
Easy and great to work with. I was able to receive the esa quickly and efficiently
Hello Michael,
We’re so glad that Support Pets could help! If you ever need anything, we’re here for you. Have a wonderful day!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alyssa,
Your feedback brightened our day! We’re glad Support Pets could be of service. Reach out anytime you need us. Have a wonderful day!