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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Y'all made it as easy a process as ya could. We definitely appreciate that!
Hello Rebecca,
We’re so glad to hear you had a positive experience! Support Pets is always available if you need anything. Have a great day!
The support staff were respectful and supportive. Receiving the actual documents took a lot longer than your ad promised within 48 hours.
Hi Margaret,
Thank you for the feedback! We apologize for the delay.
If you have any questions, Support Pets is here for you. Have an excellent day!
They were so helpful getting Bella approved for me! They were quick to respond to my questions as well.
Hello Rachel,
Thank you for the feedback! If you have any questions, Support Pets is here for you. Have an excellent day!
Happy with services. Fast at getting my JacJac approved. He is happy now that he go every where with me
Hello Kimmy,
We appreciate your wonderful review! Support Pets is here to assist with any questions. Have a fantastic day!
My experience was very easy and quick. I would recommend for anyone.
Hello Nicole,
We appreciate your kind words! Support Pets is here for you. Feel free to contact us with any questions. Have a wonderful day!
Hola Ana,
¡Gracias por tus comentarios positivos! Si necesitas ayuda, Support Pets estĂ¡ a solo un mensaje de distancia. ¡Que tengas un gran dĂa!
Quick and easy experience. Only downfall is the letter didn't completely seem real according to my property manager.
Hello Allison,
Your feedback is much appreciated!
Our ESA letters are issued by licensed doctors, they are legitimate.
Support Pets is here for any questions or assistance you might need. Have a wonderful day!
I appreciate your help it was a fast response and you guys are really helpful
Hello Michael,
We're thrilled you had a great experience with Support Pets. If you ever need us, we're here for you. Have a wonderful day!
I love how fast and stress free I live knowing I can take my fur bby every where I go.thank you so very much,this has changed my life and fur bbys life..
Hi Rosa,
We're so glad to hear that you’re happy with Support Pets! Don't hesitate to reach out if you have any questions. Enjoy your day!
I've been on the program for 3 years. When my apartment changed its policy to charge more rent money to pet owners. The ESA program saved me $480 per year in excess fees and I started taking my dog with me more on shopping trips; rather than leave her at home alone. Next Year I'm planning to take her on her 1st airplane trip to the East coast.
Hi Charles,
We appreciate your feedback and are happy to have been able to assist you at Support Pets. We're always here if you need anything. Have a great day!
My cats are part of our little family. Due to divorce we have to sell our house and move. I don't know what I would have done if I couldn't take them with us!
Hi Jacquelin,
It’s wonderful to know that you had a positive experience with Support Pets. We're just a message away if you have any questions. Wishing you a fantastic day!
Took about 5 days not 48 hours like the site says but honestly is retrospect that's still not long at all and I am so happy to have my documents and the support team replied super fast
Hello Karissa,
Thank you for the lovely feedback! Support Pets is available anytime if you have questions. Have a great day!
Amazing customer service who got everything I needed to me very quickly and successfully!
Hello Cassidy,
Your feedback means a lot to us! Support Pets is here to help whenever you need. Have an amazing day!
Hello Joseph,
We're happy to know you’re satisfied with Support Pets. Feel free to reach out if you have any questions. Enjoy your day!
It was quick to get my pet certified and the documents were easy to download and see!
Hi Terri,
We're grateful for your kind words! Support Pets is always here if you need assistance. Wishing you a wonderful day!
I don't have any complaints, service was excellent. I received my letter two days after I filled everything out. It was super quick and easy :)
Hi Jessi,
It’s great to hear that you enjoyed our service at Support Pets. We're here if you have any questions. Have a fantastic day ahead!
The staff were very responsive and helpful and made the process less stress-free to complete
Hi Ml,
We're thrilled to know you had a positive experience with Support Pets. Don't hesitate to reach out if you have any questions. Have a wonderful day!
At first I was a little skeptical. I thought it was too easy to be true, but I was wrong! I was referred to Support Pets by a friend so I decided to give it a try. The process was very easy and fast. That really gave me some confidence! And their customer service is very punctual as well. Thank you Support Pets for allowing me to be able to keep my best furry friend close to me wherever I go!
Hi Velvet,
We’re glad to hear that you’re happy with Support Pets. If you need anything, we're always here. Have a great day!
I had to reach out to support 4 times. Each time they were helpful but y'all should fix the problems that i experienced so no future customers even need to contact support
Hello Laura,
We’re really sorry to hear that you had to reach out multiple times. We appreciate your feedback and will work on improving our process to make sure future customers have a smoother experience. Thank you for bringing this to our attention and for your patience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ebony,
Your positive review made our day! If you have any questions, don’t hesitate to reach out to Support Pets. Enjoy your day!