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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Expensive a little because the prices changed and made me mad
Hello Neil,
We’re so glad you had a great experience with Support Pets. If you have any questions, don’t hesitate to get in touch. Wishing you a lovely day!
Althoigh I did receive my documents, it took over 4 days, not 48hrs as advertised, and I nearly lost my apt rental due to the delay. I had to repeatedly email Support Pets in order to finally receive my documents.
Hi Jan,
We’re really sorry for the delay in delivering your ESA letter. We understand how important it is to receive it promptly and sincerely apologize for any inconvenience this delay may have caused. Please rest assured that we are working to ensure that such delays do not occur in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for your patience and understanding.
Have a nice day.
The item doesn't fit. Needed a xxs
She is smaller than I thought.
Hi Betty,
We appreciate your feedback and apologize for the trouble. Check your private messages for further details on how to fix this.
I found the process of getting ESA letter to be hassle free and worthwhile as I can now bring my dog with me to our future apartment in NYC.
Hello Anne,
Thank you for your lovely feedback! We're glad Support Pets was able to assist you. Don’t hesitate to reach out if you have any questions. Have a great day!
It took a little while, but I was pleased when everything was finished.
Hi Timothy,
We appreciate your positive review! Support Pets is available for any questions you have. Enjoy your day!
Made the process of getting my Emotions Support Animal certification so simple and easy! I am so grateful for this especially with all the stress of moving! Thank you so much!
Hi Josetta,
Thank you for your kind words! We’re happy Support Pets met your needs. If you have any questions, we’re just a call away. Have a great day!
I heard from a coworker about it. It was easy to do all needed paperwork.
Hi Penelope,
Thank you for your kind review! We’re pleased that Support Pets met your needs. If you have any questions or need further assistance, we’re here to help. Have a good day!
The process was easy and fast. I received my documents as expected. I am very pleased and able to take my dog with me without issues into places of interest.
Hello Madelaine,
Thanks for your positive review! We’re glad Support Pets was able to help. Feel free to contact us with any questions. Enjoy your day!
They made it so easy! The courses were very helpful! A add changed my whole life with my dog!
Hello Tina,
Your feedback is truly appreciated! We’re glad Support Pets was useful to you. If you need anything, don’t hesitate to reach out. Have a fantastic day!
I got my papers quick after going through the whole process.
Hello Sebastian,
Your feedback means a lot to us! At Support Pets, we’re always here to help. Have a great day!
I did it online not sure why I got charged so much.i was charged 134.00 and 107.99 not sure what for.
Hi Florence,
Thank you for your comments. We regret any inconvenience and have sent a private message with steps to resolve the issue.
Quick and easy, the questions didn't take long and I got to do both of my cats.
Hello Kassel,
Thank you for your positive review! We’re happy Support Pets met your expectations. Contact us anytime if you need assistance. Have a wonderful day!
I didn't receive my support tags I paid for it said two weeks ish it's been two weeks it took three weeks for Dr info the delay is forever compared to the promised dates
Hello Dawn,
We’re sorry for the trouble you’ve experienced. A private message with resolution details has been sent to you.
It was a very seamless & easy experience! I actually received my paperwork sooner than I thought I would
Hello Traci,
Thanks for the wonderful review! We’re glad you’re satisfied with Support Pets. Feel free to contact us with any questions. Have a fantastic day!
I was referred to this site by someone. I'm glad that I was introduced because I was able to get support in being able to have my dog with me.
Hello Shayla,
We appreciate your positive feedback! Support Pets is always here for you. Reach out if you have questions. Have a great day!
My family is being asked to move, so all that stress plus having a beloved pet is overwhelming. A friend recommended EAS for my cat. I hope the document (s) will keep us together and be an aid for my personal sanity! My kitty truly is my emotional support😸
Hi Mary,
Thank you for your kind words! If you have any questions, Support Pets is just a message away. Have a lovely day!
Appreciate having recognition for the pet's importance to me.
Hello Michael,
We’re thrilled you’re satisfied with our service! Support Pets is here for you whenever you need us. Have a fantastic day!
Very confusing to deal with so I went with this one, also upon recommendation of my son
Hi Penni,
Thank you for your feedback, and we’re sorry for any inconvenience. We’ve sent a private message with instructions on how to resolve the issue.
It saved me a pet deposit fee and a monthly per pet fee. My apartment complex pushed back on having two pets listed as ESA, and Support Pets went the extra mile, at no additional cost, to make it possible for me to keep both cats.
Hi Cassie,
We appreciate your encouraging review! Support Pets is here if you need anything. Reach out with questions anytime. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harmony,
We value your input and are sorry for any issue. Please review the private message we’ve sent for instructions on resolution.