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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,262 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Karleen B.
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Did exactly as asked
August 25, 2024

The support was very kind and efficient when solving my issue

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Karleen,
Thanks for choosing Support Pets! We're here if you have any questions. Have a wonderful day!

Alabama
1 review
0 helpful votes
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We are happy!
August 25, 2024

I don't know everything yet but so far Charley and I are enjoying this to the max. I am happy when he with me.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Paula,
We're happy to hear you're satisfied! Support Pets is here anytime. Have a great day!

California
1 review
0 helpful votes
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Lacks personalization
August 25, 2024

There should be additional information collected regarding the individual circumstances for requesting an ESA Approval Letter to better tailor the wording to specifically address the declared/diagnosed disability. The link to submit a request for additional forms to be filled out did not redirect to allow for them to be uploaded. I had requested letters for two pets and assumed a letter would be provided for each animal, not lumped together.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Jamie,
We value your comments and regret any issues you’ve experienced. Please review the private message we’ve sent for resolution details.

Texas
1 review
0 helpful votes
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The best money I have ever spent
August 25, 2024

Got our approval almost immediately, received our papers within a week, our babies traveled with us 2 days later!
Only 1 place tried to deny us, but quickly changed their mind.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Larry,
Thank you for your positive feedback! Support Pets is always here to help. Enjoy your day!

Idaho
2 reviews
0 helpful votes
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Thank you!
August 25, 2024

Excellent response time. I received my documentation more quickly than expected.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

HI there,
We're so glad you're happy with our service! Support Pets is here anytime. Have a great day!

Pennsylvania
1 review
0 helpful votes
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Life will be easier
August 25, 2024

So glad I found this site. I recently found out about ESA and realized my dog has been my support and protector since day one. She is my first dog and I'm at the age of 55, Ziva (my Goldendoodle) has helped tremendously with my anxiety and panic attacks. We travel often usually long road trips because I take her everywhere. I'm hoping with this and continuing training as a service dog my life will get much easier.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Tammy,
Thanks for the kind words! Reach out to Support Pets anytime. Have a fantastic day!

Colorado
1 review
0 helpful votes
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Just got it yesterday. Love it 😀Babyboi and I love it...If I ever lose Babyboi we the QR tag I will be able to find my Babyboi.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Tina,
We're happy to hear you had a good experience! Support Pets is here if you need anything. Enjoy your day!

California
1 review
0 helpful votes
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Fast and easy. Great experience
August 25, 2024

Easy and fast. They friendly and really understand us, people that need their pets closer.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Leonardo,
Thank you for choosing Support Pets! We're here if you have any questions. Have a fantastic day!

Texas
1 review
0 helpful votes
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Effective
August 25, 2024

The certificates were affordable and tech support was super helpful. It took longer than I thought it would to receive my original document, but they filled out the secondary apartment form very quickly

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Dacia,
We’re sorry for the issue you’ve encountered, but we're glad that you got your ESA letter in the end.
Your feedback helps us be a better company!
Have a great day.

California
1 review
0 helpful votes
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Great
August 25, 2024

Great no problems. Easy to get everything done. I really don't have anything more.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Connie,
We appreciate your positive feedback! Support Pets is here whenever you need us. Have a wonderful day!

Maryland
1 review
0 helpful votes
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It's a nice letter
August 25, 2024

I just can't print it out clearly. And there are a few grammatical issues

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Elizabeth,
We appreciate your feedback and apologize for the inconvenience. Please refer to the private message we’ve sent for resolution.

Tennessee
1 review
0 helpful votes
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Quick Turnaround
August 25, 2024
Updated review

Quick and cost effective. I have peace of mind knowing I have legal documentation to keep my pets with me wherever I rent out my home. Regardless of breed (I have two pitty mixes who are well trained and don't deserve the discrimination). Society and this economy have made it impossible to even dream of owning my own home but Support Pets have taken a huge load off my shoulders when it comes to renting. Bonus points that I now won't have to pay pet rent to scummy, discriminatory landlords and corporate rental companies. Through Support Pets, I am able to keep my favorite coping mechanism when it comes to managing l my anxiety and depression- my beloved pets.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Hannah,
Thanks for sharing your experience! At Support Pets, we’re here to assist with any questions you might have. Have a fantastic day!


It was okay
July 21, 2024
Previous review

It was okay.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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Great
August 25, 2024

I am hoping this all works when I get my place. Pleased with how fast it came.

Thank you

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Meghan,
Thanks for the feedback! Support Pets is here whenever you need us. Have a wonderful day!

Texas
1 review
0 helpful votes
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Fast and friendly
August 25, 2024

Fast, friendly, and helpful. I would recommend to anyone needing ESA.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Briana,
Your feedback means the world to us! Support Pets is here if you need anything. Have a great day!

New York
1 review
0 helpful votes
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Quick & Simple
August 25, 2024

I was not expecting to get such expedited service from Support Pets, but it was easy, quick and simple. Thank you to all for making this possible.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Nia,
We're so happy to hear you're satisfied! Support Pets is here whenever you need us. Enjoy your day!

California
1 review
0 helpful votes
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Support Dog Sophie
August 25, 2024

Very easy process. Hopefully it will go smoothly with my apartment complex!

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Dawn,
We appreciate your kind words! Support Pets is here to help whenever you need us. Have a great day!

Texas
1 review
0 helpful votes
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I'm thankful they could help me.
August 25, 2024

It was easy and fast.
I needed it done yesterday
Had it done same day.

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Randy,
Thank you for your feedback! Support Pets is always here for you. Enjoy your day!

Colorado
1 review
0 helpful votes
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Great Support!
August 25, 2024

The form was easy to fill out and it only took the one day they said it would to recieve my paperwork. Thank you so much!

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Crystal,
We're thrilled you're happy with our service! Reach out to Support Pets anytime. Have a fantastic day!

Florida
1 review
0 helpful votes
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Efficient and easy
August 25, 2024

Great program and very beneficial. I needed this to move and they came in just in time for a great price!

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hello Randi,
Your support means a lot to us! Support Pets is here whenever you need us. Have a wonderful day!

Arizona
2 reviews
0 helpful votes
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Easy Process
August 25, 2024

The process was very easy and my PhiPhi became my support animal in a matter of 24 hours and I received all my necessary documents Communication has been great!

Date of experience: August 15, 2024
Marcelino D. Support Pets Rep
over a year old

Hi Olga,
Thanks for the positive feedback! We're here to help anytime. Have a great day!