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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was able to get my ESA approval for my dog the very next day of sending payment. I was so relieved with how smooth the process was!
The process was easy and convenient and did not add to my stress
Hello Angela,
Your positive feedback is much appreciated! We’re here for any questions you might have. Wishing you a fantastic day!
Hello Tymur,
We’re thrilled you’re satisfied with Support Pets! If you need any further assistance, feel free to contact us. Have a wonderful day!
I had to get an esa for the apartment to allow my cat to stay so im glad that I was able to get it.
Hello Jacob,
Thank you for the great feedback! We’re happy to hear you had a positive experience with Support Pets. Reach out anytime if you have questions. Enjoy your day!
Unhappy,credit card charged multiple times. Complete hassle the entire time.
Hello Shawn,
We’re truly sorry to hear about the issues you’ve experienced with multiple charges. This is certainly not the experience we aim to provide.
We've sent you a private message with more details.
Have a nice day.
I loved it! It was very easy and fast, even more affordable than a lot more services like this
Hello Mariana,
We appreciate your kind words about Support Pets. If you have any questions or need assistance, we’re here for you. Have a great day!
Quick and Easy. The doctor understood why I needed Beau as a support service pet and approved quickly
Hello Tiffany,
We’re so glad to hear you had a great experience with Support Pets! If you have any questions, feel free to reach out. Enjoy your day!
This site was fast, dependable, compassionate and honest. I would highly recommend to anyone looking to have their pet become ESA certified
Hello Tammy,
Thank you for sharing your positive experience with Support Pets. We’re here for you if you have any questions. Wishing you a wonderful day!
Was great easy and takes great care of you and allows you to always be with ur pets
Hello Nevaeh,
Thank you for the wonderful feedback! We’re delighted that you’re satisfied with our service. Contact us with any questions you might have. Have a great day!
Quick easy and painless, no regrets as of yet. ESA did what they say they would.
Hi Siafa,
We're thrilled to hear you had a positive experience with Support Pets! If you need anything, don’t hesitate to contact us. Have a fantastic day!
Submitted everything Friday got everything back and signed on Sunday!
Hello Caitlin,
Thank you for your feedback! We’re glad to know you’re happy with Support Pets. Feel free to reach out if you have any questions. Have a wonderful day!
I did not know that the approval would not even take an hour. I just hope my pet's physical certificates will be shipped soon as well.
Hello Mille,
Thank you for your positive feedback! We’re pleased to hear you’re satisfied with our service. Reach out anytime if you have questions. Enjoy your day!
With all of the anxiety and stress I've been dealing with for so long it was a relief to have this assistance be so easy.
Hello Kayla,
We’re happy to know that Support Pets met your expectations. If you have any questions or need assistance, we’re here to help. Have a fantastic day!
Process was quick and accurate. I had no issues with the application process and I received my certs within 24 hours
Hello Kandice,
Thank you for the great feedback! We’re glad you had a positive experience with Support Pets. Contact us if you need anything. Have a wonderful day!
Doctors - very professional and and keep them promise with a time
But I still didn't receive my pet tag ID car vests and other stuff
Hi Elizabeth,
We appreciate your kind words! We’re thrilled that you’re happy with our service. Feel free to reach out with any questions. Enjoy your day!
Easy to navigate site. Referred by a friend to obtain an ESA letter easily.
Hi LeighEllen,
Thank you for sharing your positive feedback with us! We’re glad to hear you’re pleased with Support Pets. Reach out anytime if you need help. Have a great day!
Got everything I needed very fast was very helpful in explaining all the details and getting everything i needed for my dog thank you so much
Hi Eunice,
Thank you for the wonderful feedback! We’re happy to know you’re satisfied with our service. Don’t hesitate to contact us if you have questions. Enjoy your day!
Overall, great experience. The only things that take the last star away is the ESA Harness is smaller than my dog (which I will try to reach out to swap for next size up) and two, the amount of emails after the sale it too much.
Hello Troy,
Thank you for your feedback! We're glad to hear that you had a great experience overall. We apologize for the inconvenience with the ESA harness size and understand how the extra emails might be overwhelming.We've sent you a private message with details on this.
Have a nice day.
Getting documents was an easy process, however, awaiting the gear has been and still is a challenge. Even after documents approved another 1-3 weeks has been added to the order time. Just really looking forward to receiving the gear I purchased.
Hello Cristiano,
Thanks for your feedback, we're really sorry about the issue with the gear, we've sent you a private message with further details.
Have a great day!
I couldn't find my documents, I emailed Support Pets and got a reply right away as to where I could find them.
Hi Tacey,
Thank you for your kind words! We're thrilled that Support Pets could assist you. If you have any questions, feel free to reach out anytime. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lashay,
Thank you for the positive feedback! We’re glad you had a great experience with Support Pets. Reach out if you have any questions. Have a wonderful day!