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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Getting documents was an easy process, however, awaiting the gear has been and still is a challenge. Even after documents approved another 1-3 weeks has been added to the order time. Just really looking forward to receiving the gear I purchased.
I couldn't find my documents, I emailed Support Pets and got a reply right away as to where I could find them.
Hi Tacey,
Thank you for your kind words! We're thrilled that Support Pets could assist you. If you have any questions, feel free to reach out anytime. Have a great day!
Fast, easy, professional. It was a very easy process with minimal information required. I generally travel alone. It will be so nice to have my travel companion back!
Hi Karen,
We appreciate your kind words about Support Pets! If you need any further assistance, feel free to reach out. Wishing you a fantastic day!
The whole experience was efficient and effective. I appreciate the step by step process and instructions provided.
Hi Jennifer,
We appreciate your positive feedback! Support Pets is here for you whenever you need us. Have a wonderful day!
Not have a printer I would have liked to have the documents mailed to me (US postage)
I ordered a vest and have not received it yet?
Hi Jane,
Thank you for choosing Support Pets! We've sent you a private message regarding your inquiries about the documents and the vest. If you have any questions, please don't hesitate to contact us. Enjoy your day!
Easy process, fairly quick turnaround - approved within my apt community to have my pet fee waived
Hello Olivia,
We're so happy you had a positive experience with Support Pets! Remember, we're always here if you need anything. Have a fantastic day!
I am so pleased that now I can take my dog everywhere I go now. The paper work was sent to my phone within 2 days. That proof was granted just like they said it would happened. I texted with customer service about some questions and she was able to help me as well. I just want to thank Support Pet for helping me through this journey.
Hi Brooke,
Your feedback made our day! Support Pets is here to help whenever you need us. Have a great day ahead!
I have the best overall experience with customer service and everybody
Hello Karen,
Thank you for your kind words! We're delighted that Support Pets could be of service. Reach out anytime if you need us. Have a great day!
This was a very easy and fast process. I just answered a simple quiz and it was done.
Hello Hanna,
Thank you for the positive feedback! Support Pets is here whenever you need us. Have an amazing day!
Hello Ruth,
Thank you for your feedback! We’re delighted that you’re pleased with Support Pets. Contact us anytime if you have any questions. Have a great day!
Awesome thanks! You all really helped me to make easier this process. 😊
Hi Vanessa,
Thank you for the positive feedback! We’re glad Support Pets could assist you. Feel free to reach out with any questions. Have a wonderful day!
I requested my documents and received them the same night :) The process was simple and I feel better knowing my cats are registered as ESAs.
Hi Lily,
We’re so grateful for your kind words about Support Pets. If you have any questions or need assistance, don’t hesitate to contact us. Have a great day!
Amazing experience and love the how easy it was to sign up!
Hello Rosemary,
Thank you for sharing your positive experience with Support Pets! We’re here for any questions you might have. Wishing you a fantastic day!
Much more reliable and trustworthy than I expected. A very simple and smooth process that I should have done a long time ago. Thank you for your help.
Easy to understand, the longest part was waiting for all the documents but even those showed up by the next day. Made it easy to show to show the apartment complex and getting details all set up
In 2018, while teaching in my High School art class a special needs student hit me in the back of the head hard enough to give me a TBI. I have worked hard to come back from that experience. Through that experience my dog was right by my side. Four months ago both my parents passed away nine days apart. My dog and I had spent the last eight months taking care of my elderly parents. Quincie was a huge support to them as well. They had been married 70 years and never spent a day apart. My dad broke his hip in December so when he went to the Nursing home for rehab my mom went too. They both caught Covid there. They spent a month in the hospital where my only sister and I had to stay around the clock. Quincie could not be with me at all. All of these has really affected me and he is my only solace and comfort and I feel lost without him. I am now having medical issues of my own and remarkably he is able to alert me when my blood pressure drops to low. Thank you for helping me be able to take him with me everywhere. God Bless You.
Shirrell Collins
Hello Shirrell,
We're truly sorry to hear about the challenges you've faced and the profound impact that Quincie has had on your life. It's heartening to know that your dog has been a source of support and comfort during such difficult times.
Thanks for your feedback and 5 stars!
Have a nice day!
Easy quick not a lot of personal questions hope this documenting be accepted in travel
Hi Jean,
Thank you for your kind words! We’re thrilled to hear that Support Pets has made a positive impact. If you have any questions, feel free to reach out to us anytime. Have a wonderful day!
I had a problem accessing my ESA documents. Customer handled it quickly and professionally
Hi Lynn,
We’re grateful for your positive feedback! It’s great to know that Support Pets was helpful. Feel free to contact us anytime if you have questions. Enjoy your day!
Its easy, viable and very friendly, …… it was quickly less than 48 hrs
Hi Patricia,
Thank you for your kind words about Support Pets! We’re glad to hear you’re satisfied with our service. If you have any questions, don’t hesitate to reach out. Have a great day!
Hello Jamie,
Thank you for your lovely review! We’re delighted that Support Pets was able to assist you. If you have any questions, feel free to contact us anytime. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cristiano,
Thanks for your feedback, we're really sorry about the issue with the gear, we've sent you a private message with further details.
Have a great day!