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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So far it has gone very well with having both my ESA pets re-certified. I will rate again when I receive my documents. I received my documents in a timely fashion and they were exactly what they said it would be. I am very happy with Support Pets!
The second offer at the very end spoke about a dog being covered and wasn't clear that it wasn't for a cat, which made it confusing if it was or wasn't. You advertise that it is.
Speedy response, and very helpful. Very happy to know that I am able to take my dog, Gunny, into stores, etc.
Support Pets came through quickly and as described. This service has saved our dog from being given away and kept the whole family together! My daughter has autism and keeping this dog means so much to her!
Easy just be honest fast response quick with the letter and you offer a lot of other things I was looking for
Hi Diana,
We’re thrilled to hear you had a great experience! It’s wonderful to know that we could provide a fast and easy process while offering everything you needed. We're glad we could resolve your issue quickly and get you the paperwork you were looking for. If you need anything else, we're here to help!
Have a great day!
Although I had to fill out the questionnaire twice, the overall process was fast and efficient! Thank you so much🤗
Hello Monica,
Thank you for your feedback! We're sorry you had to fill out the questionnaire twice, but we're glad to hear the overall process was fast and efficient. We appreciate your patience, and we’re happy to have been able to assist you. If you need anything else, feel free to reach out!
I am physically disabled and suffer with chronic depression. My application for ESA for my cat was processed quickly and was approved. My son who lives with me and takes care of me also has a cat that helps him with chronic anxiety. She helps calm him when no one else can talk with him to help him. She really is amazing with him.
We are applying to a new appartment complex for a new appartment. They want the ESA paperwork plus their paperwork signed by a medical professional. In contacting Support Pets, they have stated that they are willing to provide the signatures required. I'm truly impressed with the support provided. It has been a very pleasant and smooth experience.
Hello Christine,
Thank you so much for sharing your experience! We’re glad to hear that both you and your son have found comfort and support from your emotional support animals (ESAs). It’s wonderful to know that Support Pets has been able to assist you with the paperwork and provide the signatures you need for your new apartment. We're committed to making the process as smooth and pleasant as possible, and we're here to help every step of the way. If you need anything else, don’t hesitate to reach out!
Seeing Bria brought such a bright smile to my mom and Bria missed her soooo much also. I did have 1 question since I'm moving soon when do I let the landlord know about Bria, before I get the apartment or after I move in?
Hi Theresa,
Thanks for your kind words.
It's wonderful that Bria and your mom had such a special moment together! Regarding your move, it's best to let the landlord know about Bria before you sign the lease. Informing them early on, especially if you have an ESA letter, can help ensure they understand the situation and are aware that Bria is an emotional support animal.
It went like they said it would. Just a few short questions a short wait and your certified aqua
Hello David
We're glad to hear the process was smooth for you! We aim to make it as simple and efficient as possible. If you have any other questions or need further assistance, feel free to reach out!
Overall great experience and very helpful and very informative and very quick response to my needs.
Hello Jackie,
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience. We always strive to be quick, helpful, and informative to meet your needs. If you ever need anything else, don’t hesitate to reach out!
I'm so grateful for Support Pet, they have given me the best gift ever. I couldn't ask for anything better than to have my fur babies with me at all time
Hello Niaja,
We're so happy to hear that! Your fur babies are such an important part of your life, and we're honored to help you keep them close. If you ever need anything else, we're always here to support you!
Process was easy and very helpful.this was a much needed in this tip of situation. I would recommend this service to anyone
Hello Caryl,
Thank you so much for your feedback! We're glad the process was easy and helpful for you. We're committed to providing a smooth experience for everyone, and it's great to hear we could assist in your situation. If you have any further questions, feel free to reach out!
Too many "but waits" in checkout. Never enough pitches for more things to buy
Hello James, thanks for your positive feedback we appreciate it.
Have a great day!
I have not received any information on this product or my purchase of the harness and other equipment for my dog.
Hello Erma,
Thank you for reaching out, and we’re sorry to hear about the delay with your order. Please contact our Customer Support team.
We've sent you a private message with detailed information.
We appreciate your patience and the trust you placed in us after reading our reviews, and we’re confident you’ll love the product once it arrives. Please feel free to reach out if you have any further concerns!
Have a great day!
Process was easy and fast. Inquired, no pressure. Finally decided to use them. Paid the fee and had my approval a d document in 72hrs or less
Hello Russell,
Thank you so much for sharing your experience! We're happy to hear that the process was quick and smooth for you. If you ever have any more questions, feel free to reach out. We're always here to help!
Process was somewhat easy getting logged in and having my own password was not so easy. After a few support messages back and forth I was able to get the correct email to do so.
Hi Ashley,
Thank you for your feedback! We’re glad the process worked out for you in the end. If you need any further assistance, feel free to reach out, we're here to help!
Was quick and easy. 3 sheets of paper and a 100 bucks done. Do they use the same doctor every time?
Hello Terry,
Thank you for sharing your feedback! We're glad to hear the process was quick and easy for you. Regarding the doctor, it’s not always the same doctor for each evaluation. Our network includes multiple licensed professionals. Let us know if you have any other questions!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leslie,
Thank you for your feedback! We apologize for any confusion regarding the coverage for cats.We appreciate your kind words about our customer service and are glad the process was simple for you. If you have any other questions, feel free to reach out!