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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy, nohassle, some confusion for me in printing ESA documents. Wasn't happy about the cost to me.
It was quick and easy to request and reasonable. And I will refer a friend that need the information. Thank you again
GREAT! Super easy! And would use again and again! Very easy to use and great service
I am so grateful for Support Pets making this process easy and quick. It helps me tremendously to be able to have my pup with me.
Ease of completion. Instructions and process easy to follow. Timely production.
Thanks it was easy and fast. The process was understandable
Hello Jacqueline,
We really appreciate the positive feedback! It makes our day to know you had a great experience with us. Thanks again, and have an amazing day!
Todo jenial gracias por el soporte que nos brinda para nuestras mascotas gracias
Hola Jinelda,
¡Wow, tus comentarios realmente nos alegraron el día! Es increíble saber que nuestro servicio cumplió con tus expectativas. ¡Cuídate y que tengas un día maravilloso!
I wasn't given the option to order anything separately it was a package deal that I could not afford. I spread the news of support pets all the time when I am out. I love being part of the support pet family. 🤗🐕
Hi Lenora,
Thank you for the lovely feedback! We’re thrilled that you enjoyed using our service. Hope your day is filled with good vibes and great moments!
Hi Cesar,
Your feedback means the world to us! We’re so glad you had a great experience. Thanks for sharing, and enjoy the rest of your day!
After Penny was approved, I ordered her harness, leash, and tag. I still have not received these items yet.
Hello Constance,
We’re sorry to hear that you haven’t received your harness, leash, and tag yet. Please reach out to our customer support team, we've sent you a private message with further details. Thank you for your patience! 🐾
The site is not friendly at all when attempting to get renewal docs, nor can I access the docs after a certain time period. Perhaps you can fix those items online for others who struggle to get what they need.
Hello Lynn,
Thank you for your feedback! We’re sorry to hear the site wasn’t user-friendly when trying to access your renewal documents, but we’re glad you were still able to get them. We’ll definitely pass your comments along to improve the experience for others. If you need any further assistance, feel free to reach out to us.
Relativity quick service, kind people and smooth sailing from here!
HI Victoria,
It’s wonderful to hear you’re happy with our service. We always aim to provide the best, and your kind words keep us motivated. Have a fantastic day!
Everything was very easy. And I have saved $750 in pet fees over the past year.
Hello David,
Thank you for taking the time to share such positive feedback! We’re delighted that we could meet your expectations. Wishing you an awesome day ahead!
Hi Missey,
Hearing that you’re pleased with our service just made our day! Thank you for the encouragement, and we hope your day is just as great as you are!
Excellent company and quick turnaround with answering questions!
Hello Chayah,
Your kind words truly brightened our day! We’re so happy to know you had a positive experience with us. Wishing you a day full of good things!
I recommend this to anyone who has pets. Service was fast and my landlord accepted my documents.
Hi Doreen,
We’re so grateful for your feedback! Knowing you had a good experience makes all our hard work worth it. Have a wonderful day!
Easy and quick. Received my ESA paperwork in a timely manner. I reviewed the documents and found my pet's name was misspelled. Sent a request to fix the error but I have not received any response.
Hi Dennis,
Thank you for letting us know about the issue with your pet's name.We apologize for the delay in responding to your request, you should get a response as soon as possible.
Thanks and have a great day!
Already received the certificate, card, tag and vest. I can't wait to put it to use.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daria,
Thank you so much for your kind words! It’s great to hear you’re happy with our service. If there’s ever anything else we can do for you, don’t hesitate to reach out. Wishing you a fantastic day ahead!