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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Received documents very quickly. Customer service was excellent and the fee I paid was reasonable I will definitely continue to use Support Pets for all my ESA needs.
My experience was quick, easy and stress free! Grateful for the speedy process!
Hello Dnisha,
It’s always wonderful to get such great feedback! Thanks so much, and enjoy the rest of your day!
Everything was on-line and easy to complete. The explanations were clear and easy to answer all questions.
Hello Don,
We truly appreciate your feedback! It’s great to know you’re happy with our service. Have a fantastic day ahead!
Smooth and easy process. Document a were received in a timely manner.
Hello Genesis,
We’re grateful for your positive words! Thanks for taking the time to share your experience. Have a great day!
The best price i've found for ESA. It was a fast and painless process and I got my certificate within 48 hours! Would and will recommend to everyone!
Hi Jenny,
Your feedback means so much to us! We’re so happy to have helped. Wishing you an amazing day ahead!
My experience with support pets.com was okay, but I'm going to explore other options in the future.
Hello Andrea,
Thank you for sharing your honest feedback. We’re sorry to hear that your experience with us was only okay, and we understand that sometimes things don’t go as expected. We always strive to provide the best service possible, and we’ll take your feedback to improve where we can. If you ever decide to reach out in the future or need further assistance, we’re here to help! 🐾💙
We wish you all the best in exploring your options, and thank you for giving us a try!
Perfect and easy to get through with absolutely zero difficulties
Hi Donald,
Thanks for choosing us! We’re glad everything met your expectations. Hope you have a wonderful day!
Fast service and no issues. Was able to add 2 pets to one fee and save money!
Hello Karli,
Thank you for the positive feedback! We’re happy to know we could help. Enjoy the rest of your day!
Well I'm new to this so just bear with me on this...but my dog is my best friend
Hi Cj
We’re so happy you’re satisfied with our service! Thanks for the review, and enjoy the rest of your day!
Questions were simple and direct. Then entire sign up process was easy. Approval within hours.
Hello Janine,
Your feedback made us smile! Thanks for choosing us, and have a fantastic day ahead!
The overall experience has been great! Email verification and set up is easy, there was no need to call the support line but is nice to know that there is that option.
Hi Juan,
We really appreciate your review! It’s great to hear everything went smoothly. Wishing you a wonderful day!
From start to finish it was easy and fast. I do have a request in for a billing concern I had. Waiting for that response.
Hello Christy,
Thank you for your feedback! We’re glad to hear that the process was easy and fast for you, but we’re sorry about the issue with your address. It’s great that you were able to address it quickly, and we hope the update goes through without any problems. If you haven’t received confirmation with the corrected address yet, please don’t hesitate to follow up with us at [email protected], and we’ll make sure everything is in order.
We also appreciate your patience regarding your billing concern, and we’ll do our best to resolve that as soon as possible. 🐾💙
Let us know if you need anything else!
I had a good experience signing my dog, Information was cleared, and I was able to read a lot of important information. Only Issue I had was could not print and or open my documents I had to contact Customer service for Help which they helped me ASAP and I was able to print my documents. Great Customer Service
Hi Alexandra,
Thanks for your kind words! We’re delighted to know you’re satisfied with our service. Have a great day!
Easy and quick process. Professional with great follow up and follow through.
Hello Sandra,
We’re thrilled to hear you enjoyed the experience! Thanks for sharing, and hope your day is fantastic!
I paid the extra $35 hoping I would receive the documents. While I didn't get it in thetimeframe I wanted, it was still easy to use the service and ultimately get them. I DO like Support Pet's. I unfortunately did not receive a response and got a bounceback from the email they provided. At the end of the day I am happy with the product.
Hi Jay,
Thank you for sharing your experience with us, and we're glad to hear that you ultimately received your documents and are happy with the product! We sincerely apologize for the delay and any communication issues, including the bounce-back from the email provided. That’s certainly not the experience we aim to provide, and we’ll look into what might have gone wrong.
If you still need assistance or have any further questions, please don’t hesitate to reach out to us, we've sent you a private message including details.
Quick and easy set up. Very professional and affordable. Documents came in fast.
Hi Jacob,
Your feedback is much appreciated! We’re so happy to have helped. Wishing you an amazing day ahead!
Was quick and easy, didn't break the bank and had my documents the very next day!
Hello Ernest,
Thank you for the lovely review! We’re glad to know everything met your expectations. Have a wonderful day!
I needed this, not to take advantage, but because of the process. Im physically disabled and its hard to get around. Getting this completed online helped tremendously. Thank You!
Hello Donele,
It’s great to hear you’re happy with our service! We truly appreciate your feedback. Enjoy the rest of your day!
Great experience. Highly recommend support pets! A very easy process, and quick as well.
Hello Allyce,
Thanks for sharing your positive experience! We’re so glad we could meet your needs. Have a fantastic day!
I am deaf myself I love my cat more comfortable I love it place
Hi Tina,
Your feedback made our day! Thank you for taking the time to share your thoughts. Hope you have a great day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erica,
Thank you for the positive review! We’re happy to know you had a great experience. Wishing you an amazing day ahead!