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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was an easy process renewing my ESA animal. Thank you so much!
Everything Support Pets advertised was true. I got my ESA paperwork within 48 hours as promised. Both my cats are now officially ESA's and can travel and live with me anywhere.
Hi there! That’s fantastic to hear!
We’re so glad the process met your expectations and that your cats are now officially recognized as ESAs. Having them by your side wherever you go is truly priceless. Wishing you and your feline companions endless comfort and joy together!
It was easy, helpful,overall a great experience and I would recommend to anyone who has animals and they are your support
Hi there! We’re so happy to hear you had such a great experience!
It’s wonderful to know the process was smooth and helpful for you. Thank you for recommending us—it means so much. Wishing you and your furry friend many happy moments together!
Being able to have my ESA with me really does help with my anxiety. Thank you so much!
Hello! It’s great to hear how much your ESA has helped with your anxiety.
Having that constant support can make such a difference in day-to-day life. We’re glad we could assist you in this process, and thank you for placing your trust in us based on others' experiences. Wishing you continued peace and comfort with your ESA by your side.
Very understanding and very clear on instructions. Looking forward to receiving Tippis harness,leash and tags
Hi there! Thank you for sharing your experience!
It’s wonderful to hear that the instructions were clear and the process was smooth for you. Tippi is going to look great with the new harness, leash, and tags. We’re glad our information on Google helped you make your choice, and we’re here if you need anything else along the way. Enjoy every moment with Tippi!
Thank you for the great and fast service. Fyi please don't force patients to write reviews. Thank you.
Hello there! We appreciate your feedback and are glad you found our service quick and efficient.
Rest assured, reviews are always optional, and we value every customer’s experience, whether shared publicly or not. If you ever need further assistance, we’re here to help.
Trying to find out if I'll get documents in mail and if I need to renew this once a year
Hello!
Your documents are typically sent via email, but if you’re having trouble viewing them, our support team can assist you. Physical copies depend on the package selected. ESA letters generally need to be renewed annually to remain valid.
If you still have questions, feel free to reach out to our support team—they’ll be happy to help clarify everything for you.
This process was extremely easy. The only thing I would change is how the toggles on the sight change. It got some stuff I didn't want and the instructions to fix it didn't work. Maybe some fine tuning to help with issues. Thank you for being so quick!
Hi there! Thank you for your honest feedback—it’s incredibly helpful.
We’re glad to hear the process was easy overall and that you found us reliable. The issue with the toggles sounds frustrating, and we appreciate your patience while waiting for a response from our support team. They’ll get back to you as soon as possible to resolve this.
We’re always looking to improve, and your input helps us do just that. Thanks again for your trust in us!
Very easy process. I placed my order on Sunday morning and I received my documents that night. Would recommend this service to anyone wanting to register their animal as an ESA
Hello there! Thank you for sharing your experience!
It’s great to hear that the process was smooth and that our team was quick to respond with the information you needed. We’re glad the coin flip landed in our favor, and we truly appreciate your trust in us. Wishing you and your ESA many happy and comforting moments together!
Very easy, efficient process. Would highly recommend and will be using again.
Hello! Thank you for your feedback!
It’s great to hear that you found the process easy and efficient. We appreciate your recommendation and look forward to assisting you again in the future. Wishing you and your ESA all the best!
It was quick and easy. The service was great too when I had a problem they fixed it real quick
Hi there! Thank you for sharing your experience!
It’s wonderful to hear that the process was smooth and any issues were resolved quickly. We’re glad we could assist you, and we’re here anytime you need support. Wishing you and your ESA all the best!
My experience has been amazing. This company is very helpful, responsive and quick.
Hi there! It’s great to hear you had such a smooth experience!
Clear communication and quick responses make all the difference, and we’re glad our team was able to assist you every step of the way. Recommendations from friends are always the best compliment—thank you for trusting us. Wishing you and your ESA continued comfort and happiness together!
Fast and easy. Happy I will get my documents soon. Thank you!
Hi Gicela,
Our pleasure! Your satisfaction is the reason we’re passionate about what we do.
Thank you for making this process so easy! Your support is going to have a positive impact in my daily activities.
Hello Milagros,
Our pleasure! We’re committed to making every experience with us a great one.
Great, Thanks so much for your help with the project, I love my dogs. They are extremely sweet and friendly
Hello! Thank you so much for your kind words!
It’s wonderful to hear how much love and joy your dogs bring into your life. We’re glad we could assist you, and your trust in us means a lot. Wishing you and your furry companions endless happiness together!
Very easy to get the process done, process went smoothly. Easy to understand instructions.
Hi there! Thank you for sharing your experience!
It’s great to hear that the process was smooth and the instructions were easy to follow. Recommendations from friends are always the best compliment, and we’re glad you trusted us. Wishing you and your furry friend all the best!
I'm very happy that Support Pets got to me in 24 hours, which I needed for my housing situation and all was perfect. I confidently gave the landlord my ESA letters regarding Lucy be my emotional support dog and just being around her gives me relief from anxiety, depression etc.
Hi there! It’s wonderful to hear that everything worked out so smoothly for you and Lucy!
Having your ESA documentation ready in time for your housing situation must have been such a relief. Lucy sounds like an incredible support, and it’s clear how much comfort she brings you. Thank you for trusting us with such an important part of your journey—we’re so glad we could meet your needs quickly and effectively. Wishing you and Lucy many peaceful and happy moments together in your home!
It was good. Very easy to follow along and register my pet as well as follow the videos to learn everything I need to know about what having an ESA means.
Hi there! It’s great to hear that you found the process easy to follow and informative!
Understanding what it means to have an ESA is such an important part of the journey, and it’s wonderful that the videos were helpful. Wishing you and your ESA all the comfort and support you deserve!
Website was easy to use and I received my documents within 48 hours. Would definitely recommend to my friends and family. Both of my kitties are now secured and certified!🐱🐱
Hello there! It’s fantastic to hear that you had such a smooth experience!
Getting your documents quickly and easily makes all the difference, and it’s wonderful to know your kitties are now officially recognized as your Emotional Support Animals. Thank you for trusting us and for considering recommending us to your friends and family. Wishing you and your feline companions many happy and peaceful moments together!
The process was quick and easy! I received my digital ESA documents this morning! Now I'm just waiting to receive my Official ESA gear in the mail! Thank you so much!
Hi there! It’s great to hear everything went so smoothly for you!
Receiving your ESA documents quickly can bring such peace of mind, and your gear will be on its way soon. It’s wonderful that you found us through Facebook and took that step toward managing your stress and anxiety. Wishing you and your ESA endless comfort and support together!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there! Thank you for sharing your experience!
We're so glad the renewal process was smooth and easy for you. Reviews from our amazing customers truly mean the world to us. Wishing you and your ESA many happy and peaceful moments together!