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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I absolutely. Impressed with how easy it was to register my dog. I will absolutely share with other friends and family.
It was everything I needed right when I needed it! The process was fast and easy.
Hi William,
We’re so happy to hear that the process met your needs and was quick and easy! Thank you for sharing your experience with us. If you ever need further assistance, don’t hesitate to reach out. We're here to help! 😊
Just received the support pets harness for Bailey, however it is too small. Getting ready to do an exchange.
Hello Jeffrey,
Thank you for reaching out, and we're sorry to hear the harness isn't the right size for Bailey. To initiate an exchange, please contact our customer support team at [email protected] or use the chat option on our website. We'll make sure to get you the correct size as soon as possible! We're here to help with any questions or assistance you need. 😊
Me and my fiance are planning on moving into a new spot but we didn't want to pay extra for our two little fur babies, by joining support pets life is easier that it has ever been now. 10/10
Hi Thomas,
Your kind words are deeply appreciated! We’re so glad we could help you. If you need any further assistance, feel free to reach out. Wishing you a fantastic day!
My experience was quick and easy with Support Pets. It was about a two day turnaround so pretty quick.
Hi Heath,
Thank you for sharing your positive experience! It’s always a pleasure to serve customers like you. If you ever need anything, we’re here for you. Have a lovely day!
It's been hell. To keep my Baby. And hell to pay. Or should I say Rob Peter to pay Paul. So thankful. My stress level is at a 8 now
Hello Monica,
We’re so grateful to hear that we could make a difference for you! We truly understand how tough it can be, and we’re so glad we could help ease some of that stress. You and your Baby deserve peace of mind, and we’re honored to be part of that journey with you. If there’s anything else you need, don’t hesitate to reach out. We’re here for you every step of the way! 💙😊
Support Pets has always been amazing. It's easy to fill out the information and I get results right away. Customer Service is always available and is very helpful
Hi Kristin,
Thank you so much for your kind words! We're so glad to hear that you've had a positive experience with Support Pets. We always strive to make the process as easy as possible and to provide excellent support when you need it. We’re happy we could get everything sorted out for you quickly. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
It was easy and very affordable. I had no problems with the website.
Hi Cayden,
Your review made our day brighter! We’re thrilled to know you’re pleased with our service. If you need more assistance, don’t hesitate to contact us. Have a great day!
Took payment for what I purchased and proceeded to not send it. I've been going back and forth with them for almost 8 MONTHS to get this fixed. Everytime it's the same old "well expedite the process and contact you shortly"...every...single...time. By the time this gets fixed, I'll need to re-register again. Insane. Save your money and go elsewhere.
Hello Coco,
We are truly sorry to hear about your experience, and we understand your frustration. Please accept our sincerest apologies for the inconvenience this has caused you. We take matters like these seriously and we definitely don't want any of our customers to go through this. We recommend reaching out directly to our customer support team at [email protected] or through the chat option on our website, where they can prioritize your case and work towards resolving the issue as soon as possible. We appreciate your feedback and are committed to making things right for you.
Support pets made the roces so seamless to make my lovely kitten a support animal for me! Very thankful for such a smooth process 💚
Hi Priscilla,
We truly appreciate your wonderful review! Knowing we could support you brings us joy. If you need help, we’re always available. Have a fantastic day ahead!
Support Pets made this process painless and stress free. I am so happy to have my dog registered and have the benefits of a emotional support animal.
Hi Rachal,
Your satisfaction means so much to us! Thank you for letting us know about your positive experience. If you need help, feel free to contact us. Wishing you a fantastic day!
I hope this is legit! I was ok paying the $99 thought I was getting a good deal but every time I was paying for an upgrade they was wanting more. So 🤞🏼!
Hi Brandy,
We appreciate your feedback and understand how unexpected add-ons can feel frustrating. If you have any concerns about what you were charged for or need clarification, please reach out to our support team at [email protected]. We’re happy to assist you! 🐾💙
Fast and user friendly. It also cone highly recommended by friends.
Hi Gretchen,
We’re so grateful for your positive review! Knowing we could assist you is why we do what we do. If you ever need more support, we’re here. Have a wonderful day!
I have never had a problem getting any docs I need from Support Pets. They are a great company to work with
Hi Leslye,
Our pleasure! We’re grateful to have customers like you.
The whole process didn't take long at all & I received my documents in a timely manner. The whole process was very clear & easy! I am very happy with my decision to use Support Pets
Hi Luisa,
Your positive review is so appreciated! We’re thrilled to know you had a great experience with us. If you need any further assistance, we’re always here. Have a fantastic day!
I was stressed beyond belief and had a major anxiety attack just thinking about applying, but the process was easy, the communication was amazing and put me at ease instantly.
Hi Paula,
Thank you for your kind words! Knowing we could meet your expectations means the world to us. If you have more questions, feel free to reach out. Have an amazing day!
Great platform. Easy to navigate, quick approval! So thankful it exists.
Hello Tatiana,
We’re so glad you’re satisfied with our service! Thank you for taking the time to leave your feedback. If you need further help, we’re always here. Wishing you a wonderful day!
My experience with support pets for the last 3 years has been amazing. Customer service was also great a very quick in response.
Hi Hannah,
Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience. If you need anything else, don’t hesitate to reach out. Have a great day!
This question is more appropriate after I receive the certificate and supplies, in other words I have had the entire experience.
Hi Sus,
Thank you for signing up! We appreciate your patience and want to make sure you receive everything as expected.
If you’re waiting for updates on your registered training or supplies, please check your email (including spam/junk folders) for any communication. If you haven't received anything yet, feel free to reach out to our support team at [email protected], and we’ll be happy to assist you.
We look forward to hearing about your full experience once everything arrives! 🐾😊
It's helped so much being able to take my little fur baby everywhere with me without having to be worried if she can enter or not.
Hi Christopher,
We truly appreciate your positive review! It’s always rewarding to know we’ve made a difference. If you need anything else, feel free to reach out. Have an amazing day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mercedita,
Our pleasure, we're so glad to hear that you had a great experience! 😊🐾 Making the process simple and stress-free is our goal, and we truly appreciate you sharing your experience with friends and family. If you ever need any assistance, we're here for you. Thank you for your support!