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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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You explained everything very well. You were very efficient and timely. You said what you would do, you did it. And then a quick follow-up to be sure things went smoothly. Amazing group of people working together. Thank you very much.
Great website to go to, very helpful, and easy to use. Had no issues could not of been easier
Hi Zoey,
We truly appreciate your review! It’s great to know we met your expectations. If there’s anything else we can assist with, don’t hesitate to contact us. Have a fantastic day ahead!
To many offers and misleading payment information I ended up paying for more than I wanted to porches
Hello Ronald,
We’re really sorry to hear that you had a frustrating experience with the payment process. Our goal is always to make the process as clear and straightforward as possible, and we truly appreciate your feedback.
If you feel that you were charged for something you didn’t intend to purchase, we encourage you to reach out to our customer support team at [email protected] or through the chat option on our website. They’ll be happy to assist with any billing concerns or help resolve any confusion.
To much trying to sell add on at this time. Better to leave them to follow email
It is easy and affordable and very helpful! I would definitely use this website again for any future orders!
Hi Lauren,
Our pleasure! Seeing your satisfaction makes all our hard work worth it.
It has been one of the best thing we done for our pet. He can go almost anywhere with us.
Hello David,
Our pleasure! We’re committed to continuing to exceed your expectations.
This was a renewal very easy the down load was fast and easy the doctor approved my renewal promptly thank you
Hi Thomas,
Our pleasure! Your success is a reflection of what we aim for every day.
Second year that I renewed because the service is great and fast
Hello Douglas,
Thank you for the fantastic review! We’re so happy we could assist you. If you need any further support, don’t hesitate to contact us. Have a great day!
The application process was easy and return time was quick. Thanks for helping me certify my pets!
Hello Xiomara,
Your feedback really made our day! We’re so glad we could help. If you need anything else, feel free to reach out anytime. Have an amazing day!
Had a great experience! It was made very simple and easy and self-explanatory. And worth the money! Now I don't have to worry about my little girl getting left behind anywhere. 5 plus stars!
Hello Ryan,
Thank you for sharing your experience with us! It’s wonderful to hear we could provide the support you needed. If you ever need help in the future, we’re here for you. Have a great day!
Hello Erica,
We really appreciate your positive feedback! We’re happy we could help. If you have any more questions, feel free to reach out. Wishing you a great day!
Super easy. Super fast. Got everything done within 2 days! Highly recommend
Hi Yael,
Thank you for the kind review! We’re thrilled to know you’re satisfied with our service. If you need any further assistance, we’re here to help. Have a fantastic day!
I had a very easy experience with this company, registering my dog as a ESA animal. I am very pleased with my experience.
Hi Brittany,
Your feedback is incredibly valuable to us! We’re so glad to know we met your needs. If you need further support, don’t hesitate to reach out. Have a great day ahead!
I ordered the ESA package for my dog, after my last document expired, and the customer service assured me the package will come with the renewed dates on everything.
I chatted with a lot people from support pets customer support, and by the end finally, one told that the package doesn't include the doctor's letter, so I was able to order just the letter, but until now I didn't get the refund for the package I ordered.
Hello Fabiana,
We sincerely apologize for the confusion and any inconvenience caused. We understand how important it is to have clear communication and that your concerns should be addressed quickly and accurately.
It seems there was a misunderstanding about the ESA package and the renewal of your documents. We genuinely regret that our customer support team did not fully resolve your issue in a timely manner, and we will make sure to review this to improve our service.
Regarding the refund, we encourage you to reach out again to our support team at [email protected] or through the website’s chat. If you've already contacted them, we recommend following up to ensure your case is being processed, and we’ll do everything we can to ensure that the situation is resolved.
The process was a little confusing after it was submitted. I wasn't sure if it included both of my dogs but customer service answered those questions.
Hi Kelly,
We're glad to hear that you found the process somewhat easy! We understand that it can be a bit confusing at times, especially when it comes to ensuring everything is set for both of your dogs. We're happy to hear that our customer service team was able to assist you promptly and clear things up. If you ever have more questions or need further assistance, don't hesitate to reach out again. We're here to help!
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Hi Stephanie,
We’re so grateful for your kind feedback! It’s wonderful to hear that you’re happy with our service. If you ever need more assistance, we’re here to help. Have a great day!
Trustworthy. Only took a few minutes to be approved. Got my documents really fast. Its affordable. They do there job amazing they don't waste no time.
Hello Alicia,
Thank you for the glowing review! It’s rewarding to know we could make a difference for you. If there’s anything else we can do, we’re here for you. Have a great day!
I'm so thankful for my esa I was struggling we're to live with my loving pet & I thank support pets for now allowing my loving max stay with me in peace.
Hello Abigail,
We’re so glad to hear your kind words! It’s customers like you that make what we do so meaningful. If you ever need assistance, feel free to reach out. Wishing you a fantastic day!
I was able to get both my pups certified as esa. The paperwork came quickly.
Hi Kristene,
Your thoughtful review made our day! We’re thrilled to know you’re happy with our service. If you need anything further, we’re just a message away. Have a wonderful day!
It's been very helpful so far. But I would like to talk to someone about exchanging the vest I received it is too small for my dog
Hi Margaret,
We’re so glad to hear that our service has been helpful for you! Regarding the vest, we’d be happy to assist you with an exchange. Please reach out to our customer support team at [email protected] or use the chat option on our website, www.supportpets.com. They'll be able to help with the exchange and ensure your dog gets the correct size. Thank you for your patience!
Was able to get an ESA letter fast and for a great cost. Exactly what I needed
Hi Logan,
Thank you for your review! We’re delighted that you’re satisfied with our service. Should you need anything, feel free to contact us anytime. Have a lovely day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra,
Thank you for your wonderful feedback! It’s a pleasure to know we could provide the support you needed. If you ever need more assistance, we’re just a message away. Have a great day!