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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hello, I was offered the renewal rate for $99. However, my card was charged $134. Why did I not get the $99 rate?
Having Nova be an ESA is so relaxing as I know I can come home from work and see her instead of having to be lonely when I get home.
Hello Jordan,
Our pleasure! Seeing your appreciation makes all the hard work worth it.
Very easy to do and understand regarding obtaining the certification
Hi Millie,
Our pleasure! We’re so glad to hear that we’ve met your expectations.
They were easy to work with and I got my letter super fast! No headache!
Hi Samantha,
Our pleasure! It’s always fulfilling to know we’re delivering real value.
Great! Super easy AND my docs came thru faster than 48 hrs! I clicked on the ad on facebook. I did everything from my phone too!
Hello Nicole,
Our pleasure! Your feedback motivates us to always go the extra mile.
This was a very smooth process and they worked on my application fast i am very pleased with the outcome
Hi Ronisha,
Our pleasure! We’re grateful for the opportunity to serve you and make a difference.
Very easy and fast to do I would be devastated without my pup! My life has been better now that I got my approval
Hi Elyse,
Our pleasure! We’re so glad our service has met your needs.
I really enjoyed the process of getting my pet Lucy ESA approved. Really fast and legit!
Hi Annemarie,
Our pleasure! Knowing we’ve contributed to your success is incredibly fulfilling.
Very satisfied with the experience. Very easy to apply. I have been an Emotional Support Dog owner for four years now. Worth checking into if you have any stress or anxiety.
Hello Jeanie,
Our pleasure! We’re here to make your experience smooth and enjoyable.
Fast and efficient, easy of all instructions get all my documents printed out one day great customer service easy to follow instructions
Hello Sarah,
Our pleasure! Seeing your positive feedback keeps us motivated.
I have been using this company for years. Someone referred me to them and I love how efficient and helpful they are, and very quick!. They also have helped me to avoid pet fees while renting. Thank you.
Hi Carlanda,
Our pleasure! It’s great to know that our efforts have made a real impact.
Was very pleased with this service. The site was easy to navigate, and certificate was delivered fast.
Hi Eric,
Our pleasure! Your appreciation inspires us to keep delivering our best.
Awesome easy would recommend to friends and family to use for their pets
Hello Crystal,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your recommendation means a lot, and we truly appreciate your support. If you or your loved ones need any further assistance, feel free to reach out anytime. We’re here to help!
Hello Will,
Our pleasure! Your experience means everything to us.
Quick and efficient way of getting an ESA approved. Greatly approved
Hello Gabrielle,
Our pleasure! We’re always happy to go the extra mile for you.
A little pricey and they don't really tell you how much you're being charged when you put your card info in. It said one price and then my card was charged another. But I will say the ESA letter they provided did get my dog approved without fees.
Hello Kendra,
Thank you for sharing your feedback. We’re glad to hear that the ESA letter helped get your dog approved without fees! We truly understand your concerns about the pricing transparency, and we apologize for any confusion during the checkout process. We’re always looking to improve the user experience and appreciate your input. If you have any further questions or need assistance, feel free to reach out to us directly—we're here to help!
I have used this service ever since I found out about it,I've referred people to it as well and it's very helpful to avoid paying fees in apartment complexes for your service animals,Although everything is handled via email they are pretty quick with responses and very helpful!
Hi Paulicia,
Our pleasure! We’re honored to be a part of your journey.
There are a ton of emails you need to read them all carefully to make sure your getting all the information right
Hello there,
Thanks for your feedback, it helps us improve our services.
I love them but been trying to order leash for my baby and it won't let me
Hello Debbie,
Our pleasure! Making things easier for you is why we do what we do.
I'm glad I got my dog registered as a ESA dog It made it easy for me to bring him with me to my new apartment thank you
Hello Jose,
Our pleasure! We love knowing our service is bringing value to you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vanjia,
We apologize for any confusion regarding your renewal rate. To resolve this, we recommend reaching out to our customer support team directly through our website’s chat feature or by emailing us at [email protected]. We will look into this matter for you and make sure everything is sorted out. Thank you for your patience!