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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Reregistration and updating info was easy. I'm glad support pets makes it possible for us to keep our friends next to us.
It was all straight forward. Very informative and easy to navigate thru the process.
Hello Debi,
Our pleasure! Your kind words help us stay motivated. Thank you for your support!
No issues at all.
Good service for the most part.
Fast service and good customer service.
A blessing in time of need.
Hello Tammy,
Our pleasure! We love hearing from happy customers like you. Thanks for sharing your experience!
I have had a personal emotional support dog for 10 years, but I never wanted to get formal documentation. But a new living situation forced me to have to get one pretty quick. I had my document before 48 hours and it was a lifesaver!
Hi there,
Our pleasure! We’re so glad we could provide the service you were looking for. Thanks for your trust!
The process was a long put off decision. My husband is becoming more in need of support emotionally, The dog truly is an answer to help him,
Hi Carol,
Our pleasure! Your feedback helps us grow and improve. Thank you for sharing your thoughts with us!
It was fast and easy. I got the documents very quickly and love the QR code.
Hello Sonya,
Our pleasure! Hearing your positive experience makes everything worth it. Thanks for being amazing!
Very efficient service, great support and satisfactory results, completely recommend.
Hello Toshiro,
Our pleasure! It’s feedback like yours that motivates us to keep doing our best. Thank you!
I enjoyed the helpful hints the person in the video gave me. He certainly knew what he was talking about.
Hi Barb,
Our pleasure! We’re so glad to hear you had a great experience with us. Thanks for sharing!
Every it's very good and special services tank for everyone and it's service
Hello Petra,
Our pleasure! Hearing such positive feedback is exactly what keeps us going. Thanks for your support!
Excellent and professional experience.
I will recommend you to my friends.
Hello Laura,
Our pleasure! We’re so grateful for your trust and feedback. Thanks for letting us be a part of your experience!
Hi Tiahna,
Our pleasure! Your support means so much to us.
Great experience, very quick and easy to deal with. Fast turnaround!
Hello Hannah,
Our pleasure! It’s wonderful to know we were able to help. Thanks for your kind words!
This was so easy. I expected to be complicated. But it was not, very easy quick and fast. And fast response... It's been great experience..
Hi Jose,
Our pleasure! We're so glad we could exceed your expectations. Thanks for your kind words!
I renewed my dogs ESA letter because it became expired. Our new apartment denied the letter due to so many getting a ESA letter online & they told me i would have to go to a in person therapist then they will take it. So now i can't even use the ESA letter and wasted over $100 & i've been asking for a refund & no one's been helpful. I even have email & voicemail proof that they won't take the letter i first got his letter in 2024 & never once asked for a refund because it worked then. I'm only asking now because i wasted over $100 for no reason.
Hello Makinley,
We’re sorry to hear about the difficulties you’re experiencing. We understand how frustrating this situation must be, especially after you went through the process of renewing your ESA letter.
As for the refund request, our policy states that refunds are generally only issued in cases where the ESA letter application is not approved by the licensed healthcare professional. If your letter was issued and accepted previously, and you’re now seeking a refund due to a change in your landlord's policy, we do not typically offer refunds in such cases. However, we do encourage you to reach out again to our support team via email at [email protected], providing any documentation or further details you have about your situation so we can try to assist you.
Fast easy and affordable service. Great customer service :)
Hi Manyah,
Our pleasure! We truly appreciate your feedback. Thanks for being such a valued part of our community!
Great service so far. Hopefully, it will work. I will let you know.
Hello Willie,
Our pleasure! We appreciate the opportunity to serve you and make a difference.
Love that you are able to help me have my dog for my ESA, but I'll need landlord rental forms as well, now, at this point in time. Thanks so much, Lisa L
I'm happy I was able to understand all of the process. It was so easy.
Hi Timothy,
Our pleasure! We’re so happy you had a great experience. Thanks for sharing your feedback!
Quick process and one day acceptance for paperwork. This was by far a lot easy than I thought the process would be. Just had to answer a few simple questions and wait for approval.
Hello Jessica,
Our pleasure! Knowing we could make a difference for you means everything. Thank you for your support!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Philip,
Our pleasure! We’re so happy to hear that we could make your day a little brighter.