On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I couldn't just type in my dogs exact breed. I tried to work around it and unfortunately it wasn't done correctly.
I had a support dog but he pass away had a good experience with this company
This process was fast and easy! I got everything I needed within 48 hours
Hi Maricela,
Our pleasure! It’s always great to hear that we’ve made a positive impact.
Overall good experience thank you for your help! I will now renew as needed! And keep my best friend near me where ever I go!
Hello Travis,
Our pleasure! Your satisfaction is what keeps us motivated to improve.
I am so elated,and greatfu. I spent a year being homeless 7 years ago because no-one would allow my dog in. Thankyou so much for your service
Easy and fast support! I will recommend for everyone! Thanks for all
Hello Ericco,
Our pleasure! We’re grateful for the opportunity to be part of your journey.
At 1st I had trouble ordering my stuff for ESA
But it was taken care of pretty quick
I just wish it was easier to make a phone call,
Cause the Internet can be confusing to me.
Hello Tonya,
Our pleasure! We’re so happy to hear that you have your ESA! It’s great that your order issue was resolved quickly, but we completely understand that navigating the internet can sometimes be confusing.
We truly appreciate your feedback about phone support and will keep it in mind as we work to improve our services. If you ever need assistance, our Customer Support Team at [email protected] is always here to help!
Wishing you and your ESA all the best!
It was fast and easy process to get my dog approved and just a few hours to get the paperwork with great instructions
Hello Kenneth,
Our pleasure! Knowing we’ve contributed to your success makes our work meaningful.
Very Fast and Easy to navigate site. Support Pets makes the process not stressful at all.
Hi Marquietta,
Our pleasure! We’re here to ensure your experience remains exceptional.
Hello Jeni,
Our pleasure! Your positive words inspire us to continue delivering great service.
Happy with everything this has done for me. I would recommend.
Hello Christian,
Our pleasure! Supporting your needs is what we’re all about.
Thanks 👍 I love it this will make my life easier for me and my family
Hello Sherry,
Our pleasure! It’s customers like you who make our work so rewarding.
I got the two docs I ordered and was satisfied with the entire process.
Hello Robert,
Our pleasure! We take pride in ensuring a great experience for every customer.
I am a senior and I signed up for all of eggs sections of the ESA and I just cannot afford that so I want my account canceled. I'll go through the local government.
Hello Janice,
We understand your situation and are here to help. 💙🐾 If you need to cancel your order, please reach out to our Customer Support Team at [email protected] as soon as possible. They will assist you with the cancellation process and provide any necessary information.
Chatted 3 times online regarding my auto renewal and auto renewal price. Auto renew never happened and I was charged more than the Amount I was told. Was hung up on during chat. Really questioning my decision to renew with you. Will not recommend.
Hello Jackie,
We’re very sorry to hear about your experience. 💙🐾 That’s not the level of service we want to provide, and we understand how frustrating this must be.
Please reach out to our Customer Support Team at [email protected], and we’ll make sure your concerns about the auto-renewal and pricing are addressed properly. We truly appreciate your patience and the opportunity to make things right.
I recieved my ESA document but my genius tag its almost a month did not recieve im still waiting til now
Hello Maricel,
We’re glad to hear you received your ESA document! 💙🐾 However, we’re sorry for the delay with your Genius Tag—that’s definitely not the experience we want for you.
Please reach out to our Customer Support Team at [email protected], and they’ll be happy to check on your order and provide an update. We appreciate your patience and are here to make sure you get everything you need!
This was a very easy process. I had no issues with the website or inputting information about my 2 dogs.
Hello Jaci,
Our pleasure! Your experience is important to us, and we’re glad to be a part of it.
Overall easy to do - I love it. Would renew yearly and most places want to charge an arm and a leg.
Hello Lisa,
Our pleasure! Seeing your appreciation makes everything we do worthwhile.
Process is easy to do. Fast downloads. Still waiting on my mailed copies. Pricing could be a bit better.
Haven't had to use yet but I'll let you know when I do Thanks for helping me be prepared for my next move when it does happen. Thank You Sweet Pea and her mommy
Hi Penny,
Our pleasure! We’re always happy to know our service is making a difference.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruth,
Our pleasure.
Thank you for your feedback! 💙🐾 We’re glad to hear that you found our team courteous and understanding.
For breed corrections, please reach out to our Customer Support Team at [email protected], and they’ll be happy to assist you in updating Phoebe’s information.
We appreciate you choosing us and are always here to help!