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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My sister recommended this to me and I thought it would be a great thing although I'm very confused because if I paid almost $200 to basically just have printed documents that seems a little rough
The price was quick and easy but the company really needs to chill on the 100 emails in 3 days
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They did a marvelous job and I would recommend them to anybody who needs a service animal?
Easy, affordable and highly recommended! I'm happy to be able to have Gracey with me…
Hi India,
Our pleasure! Your trust and confidence in our service mean a lot to us, and we’re always here to help.
I was able to get my two cats registered as ESA through support pets within 15 hours of paying and filling out the info. Amazing Thankyou!
Hello Brylie,
Our pleasure! It’s always rewarding to hear that our efforts have made things easier for you.
I made a mistake placing my order and they corrected it for me I appreciate that
Hello Kathy,
Our pleasure! We appreciate your support and will continue striving to deliver a service you can rely on.
I was diagnosed a few years ago with a heart issue. I wrote a life best for 4 months, could only take it off 10 mins a day to take a shower, and couldn't shower alone. That's where my anxiety started. But having dogs, they have helped so much with my anxiety and my sleep. My every day life has improved tenfold as well.
Hello Starla,
Our pleasure! Your satisfaction keeps us motivated to refine and improve what we offer.
They were fast, easy, and helpful. I was able to answer questions quickly and easily
Hello Jonaathan,
Our pleasure! We’re always focused on ensuring a great experience, and we’re glad to know that we’ve met your needs.
Outstanding company and customer support. I was treated like a real person instead of a number. The staff's commitment to high-quality of service was met with professionalism, courteous, and empathy. It is wonderful to know that good old-fashioned values are still around. Thank you Support Pet for being our voice and rock! - Dr. Tav
Hi there,
Thank you so much for your kind words and for sharing your experience.🐾💙 We are truly honored to have been able to assist you and your beloved Luna during such a challenging time.
Your furbabies are family, and we fully understand how important their presence is in bringing comfort and emotional support, especially while navigating grief and stress. We are committed to providing compassionate service because every pet and their owner deserves to be treated with care and respect.
If you ever need anything, we are always here to help. Wishing you and Luna peace, comfort, and strength.
Absolutely wonderful and incredibly fast. The application process was swift and easy; the results were provided as they mentioned they would. No complaints here!
Hi Elizabeth,
Our pleasure! We’re glad to be part of your experience and will continue working hard to provide the best service possible.
I got my letters within 2 days. Ian so happy now I can take my dogs with me because I have always hated going places since I have several things that tried to keep me from going places, even my kids couldn't get me to go which I've miss a lot but not anymore I can go out now with no problem as long as I have my dogs
Hello Michelle,
Our pleasure! We appreciate your trust and look forward to continuing to assist you whenever needed.
It was easy; but I'm still not sure I can fly with my dog which is what I really need.
Hello Jo-Anna,
Our pleasure! We appreciate your trust in us and will continue working hard to maintain a high level of service.
Thank you for making the process so seamless and painless. I am very appreciative
Hi Sherry,
Our pleasure! We take pride in offering a seamless experience, and we’re happy to hear that it has been beneficial to you.
Needed housing accommodations for emotional support animal. My housing unit would not allow me to keep my cat unless I had the proper prescription and paperwork from the doctors stating the effectiveness and if an emotional support animal would be beneficial for my mental health disability. Process was made very easy and simple from beginning to end. Also documents were ready to be printed out within 24 hours.
Hello Jennifer,
Thank you for sharing your experience! 🐾💙 We’re so glad to hear that the process was quick, easy, and effective in helping you secure housing accommodations for your Emotional Support Animal (ESA).
Many landlords require proper documentation from a licensed medical professional, and we’re happy we could assist in providing you with a legitimate ESA letter that meets Fair Housing Act (FHA) requirements. Ensuring that individuals who need their ESA can live with them without extra fees or restrictions is what we’re here for.
We truly appreciate your trust in us, and if you ever need anything in the future, we’re always here to help!
Hello Ellen!
We're so happy to hear that the process was quick and easy for you! Thank you for your recommendation and for trusting us. Let us know if you ever need anything—we're always here to help!
Help me fix errors in my dogs breed and etc. Love Love love love love ESA
Hello Esmeralda!
We're so happy to hear that you had a great experience and that we could help correct any errors! Your love for your ESA is truly wonderful. Thank you for trusting us—let us know if you ever need anything! 🐾😊
Easy to apply and very informational! Thank you for all your help!
It took me a while to get to the right admin to resolve my prob.
Hi Juanita!
We're glad to hear that your issue was resolved! Thank you for sticking with us over the years—we truly appreciate your trust and loyalty. Let us know if you ever need anything—we're always here to help!
My wife signed me up and all was good but when I asked her what all the charges were for she couldn't tell me and when I reached out to customer support I have not gotten an explanation
Hello Burton!
We're glad to hear that the process was easy for you, but we're sorry for any confusion regarding the charges. Our support team strives to assist as quickly as possible, so we recommend reaching out again if you haven't received a response. We want to make sure you have clarity on your order, and we're here to help. Let us know how we can assist you further!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isabelle,
Thanks for the 5 stars!