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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Customer service was excellent. Billing issue was taken care of immediately
Everything was easy, great and super fast!
Highly recommend!
Hello George,
Our pleasure! We value your trust and will keep working to provide the best experience possible.
Very quick process but web site is a little confusing. Please read each page before moving forward
Easy, just what I needed! Thank you! Everything i needed to rent a house!
Hello Christina,
Our pleasure! Your satisfaction is important to us, and we’re pleased to know our service has been beneficial.
Easy process and quick response for renewing both my dogs paperwork.
Hello Jacqueline,
Our pleasure! It’s rewarding to know that our service has made things easier for you, and we appreciate your support.
This was easy, fast and simple. Loved the experience and how it guided me step by step
Hello Diana,
Our pleasure! Your kind words encourage us to maintain high standards and continue delivering great service.
The experience was so easy and helpful! I can't thank them enough thank you so much
Hello Elisa,
Our pleasure! We’re happy to know that our service has met your expectations, and we look forward to continuing to support you.
Support Pets made this experience easy & seamless! 10/10 would recommend!
Hello Jalen,
Our pleasure! Your feedback motivates us to keep improving, and we appreciate the opportunity to assist you.
You guys always give me peace of mind for my dogs ESA because of my stress levels with my medical issues. My dog is family and it's so important to me that he goes where I go.
Hi Corbin,
Our pleasure! We take pride in providing quality service, and your words confirm that we’re on the right track.
Awesome, I have anxiety and having this letter with me me helps.
Hello Sharon,
Our pleasure! Knowing that we’ve made a difference makes our work even more meaningful.
Hello Nida,
Our pleasure! Your trust in us keeps us focused on delivering a great experience every time.
Great overall experience. Happy with the results and my documents.
Hello Miroslava,
Our pleasure! We’re always working to enhance our service, and we appreciate your support along the way.
I only was asked a few questions and then I was given an option to have a vest and a few other items to go along with it unknowing of the fact that it would cost me another $264 ontop of the $107 I was charged for the esa. Not anything very bad just wasn't expecting it is all. Very informative website and easy to apply my esa. Got back to me within a day so thank you!
Very fast and professional. And it was about time I made her legit she's been helping me with my mental health issues since I got her back in November of 2022
Hello Johnathan,
Our pleasure! Your satisfaction drives us to maintain our commitment to excellence in everything we do.
Was very percise, the questions should be changed for those renewing the membership. It appears like your starting all over. Peg Comfort
Hello Peggy,
Our pleasure! We value your feedback and will continue striving to provide a seamless experience for you.
Fast and easy. Was super impressed I now have the much needed freedom to treat my pet like the family member she is. And be allowed to feel secure in having her with me
Hello Kaleb,
Our pleasure! It’s always great to hear that our service has been valuable, and we’ll keep working to maintain that level of support.
Pretty simple process but the ads towards the end started creating doubt that it was a legitimate process and not a scam. Also made me doubt I actually would receive getting the items initially listed. May want to tailor that a bit (at least all the ads). Also the various emails that are sent after the fact are also a bit much friends.
Hello Julia,
Our pleasure! We appreciate the opportunity to assist you and will always do our best to provide outstanding service.
Very helpful! Eased my anxiety of having to go to a doctor and possibly not be listened to or turned away!
Fast and efficient service. Well explained and all issues were addressed in detail. Highly recommend this service.
Hello Gabriele,
Our pleasure! Your positive experience confirms that we’re meeting our goals, and we’re grateful for your feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
Our pleasure! Knowing our service has had a positive impact motivates us to continue improving.