On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Super easy and reasonably priced. Also docs were approved and received super fast
Ya tengo mi soporte emocional puedo seguir disfrutando de mi Martina y nuestras aventuras
Hola Jennifer!
¡Qué alegría saber que ahora puedes seguir disfrutando de tus aventuras con Martina! Gracias por confiar en nosotros. Si necesitas algo más en el futuro, aquí estaremos para ayudarte. ¡Te deseamos lo mejor a ti y a tu fiel compañera!
It wa skeptical to do this ESA certification again because the site currently blocked me after it processed my payment but it was addressed quickly and I did receive my current ESA documents!
Hello Alize!
Thank you for sticking with us, even after a rocky moment. We’re glad the issue was resolved quickly and that you received your documents without further delay. We truly appreciate your continued trust and are always here to help if you need anything in the future!
Very great for your pet really should look into it if you have problems with bringing your pet places
Hi Jaquilla!
We’re so glad to hear you had a fantastic experience! It’s great that your friend referred you, and even better that we could help make things easier for you and your pet. If you ever need anything, we’re just a message away!
Took care of my issues and concerns with documentation. Great customer service 👏
Hi Tere!
We’re really glad to hear our team was able to address your concerns and provide the support you needed. It's great knowing your dogs can now be by your side wherever you go. Thank you for choosing us—we’re here anytime you need us!
I have had the best experience. I'm so incredibly happy the doctor was able to help me get Cosmo certified! I'm so thankful.
Hello Jasmine!
That’s amazing to hear! We’re so happy everything went smoothly and that Cosmo is now officially certified. Thank you for sharing your experience—if you ever need anything, we’re here to help!
🙏🏼💃🏻💛 I AM VERY IMPRESSED AND TOTALLY SATISFIED BECOMING A MEMBER OF SUPPORT PETS, I have networked your services,, Continuous success and blessings 🙏🏼💛 THANK YOU DO MUCH😊
Hello Onyx!
Thank you so much for your kind words and support! We're thrilled to hear that you're satisfied and have been sharing our service with others—it truly means a lot. We're here for you anytime you need us!
Hi there Kenya!
Thanks for reaching out! If there’s anything you need or a question you'd like to ask, feel free to let us know—we’re here to help!
Hola Ruth!
¡Gracias por compartir tu experiencia! Nos alegra saber que todo fue rápido, útil y que estás satisfecho con el proceso. Agradecemos tu recomendación y estamos aquí para ayudarte siempre que lo necesites.
Super easy and super quick! Very helpful as my baby is my life and makes everything so much better!
Hello Madison!
That's wonderful to hear! We're so glad the process was quick and easy for you—and that your baby brings so much joy to your life. Thanks for finding us through Instagram, and if you ever need support, we're here for you!
It was very much pain free to decide to be able to take my Dog; ZUKO with me when I go out in the world. Thank you ALL so much!
Hi Carla!
We're so happy to hear that you and Zuko can now be together wherever you go—that bond is truly special. We're glad the process was easy and that you gave it a second look. If you ever need anything, we're always here to help!
Amazing experience i would recommend the time experience is amazing
Hello Melly!
Thank you for sharing your experience! We're so glad to hear you felt supported and that your ESA brings you peace of mind. Your well-being matters, and we’re honored to be a part of that journey. If you ever need anything, we’re here for you!
Too much extra $$ & offers, When I looked back to see about a printed card, I was unable to find the information.
Por favor descreva sua experiência
Por favor descreva sua experiência
Hi there Nathalia!
Gracias por tu mensaje. Nos alegra saber que tuviste una experiencia rápida. Si tienes más comentarios o necesitas ayuda con algo, no dudes en escribirnos. ¡Estamos aquí para ayudarte!
Going through the steps was very fast getting my paperwork was fast and efficient thank you so much now I can have my dogs with me wherever I goi
Hi Sherry!
We're so glad everything moved quickly and smoothly for you! It's wonderful to know your dogs can stay by your side where they belong. Thank you for trusting us and for choosing Support Pets based on what you heard—we’re always here if you need anything!
Still haven't received documents in mail. Contacted customer support about billing approach a week ago concerning double billing, still no response.
Hello Lea!
We're really sorry to hear about your experience and understand how frustrating that must be. This isn’t the level of service we aim to provide. Please reach out to our support team again at [email protected] so we can make this right for you as quickly as possible. We appreciate your patience and want to resolve this for you.
Fueron muy eficaces y rapidos con mi solicitud y gracias a ello puedo estar siempre con mi querida Sasha
Hello Sheyla!
Nos alegra muchísimo saber que todo salió bien y que ahora puedes estar siempre con tu querida Sasha. Gracias por confiar en nosotros. Si necesitas algo más en el futuro, aquí estaremos para ayudarte.
I am pleased with my purchase for my dog to become a support pet
Hello Vanessa!
We're so glad to hear that! Pets truly are family, and we're happy we could help make your dog’s support role official. If you ever need anything, we're here to assist!
I am so grateful for Support Pets. The stress of not having my cats weighed heavily on me for a long time. This process was so easy and has helped to lessen my stress. I am so happy my babies are here with me and can remain so.
Hi Veronica!
Thank you for sharing something so heartfelt. We're truly glad the process helped ease your stress and allowed you to keep your cats with you—they clearly mean the world to you. It's wonderful to know that our service fit your needs and lifestyle. If you ever need anything, we're here for you and your furry companions!
Hi Leah!
We’re really glad to hear that you found the process fast and reliable! Making things easy and accessible is exactly what we aim for. If you ever need anything, we're here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd!
Glad to hear everything went smoothly and quickly for you! We’re happy the process was easy and affordable. If you ever need anything else, we're here to help!