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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This process was quick and easy. I had my papers back in less than 48 hour!
It was fast and easy. The wait for the vest is very long though
Hi Sandra!
We're happy to hear the process was quick and easy for you! Thank you for letting us know about the vest delay—shipping times can vary, but we appreciate your patience. If you need an update on your order, feel free to reach out to our support team anytime!
Everyone was very helpful in getting me the documents I needed. I am so thankful!
Hello Kelly!
That’s great to hear! We’re so glad our team was able to help get you the documents you needed. Thank you for your kind words, and don’t hesitate to reach out if you ever need anything!
This made the process easy. I would recommend to anyone who needs this.
Hi Charles!
Thank you—we're glad to hear the process was easy for you! We truly appreciate the recommendation, and we're here if you or anyone you refer ever needs support.
I have been diagnosed with MS for 2yrs and have been trying to get a service dog and I couldn't. When I logged in here I was able to get my own dog service in less than 48hrs
Hi Shavon!
Thank you for sharing your experience. We're truly glad we could help you get the support you need, especially after facing challenges. It's great to hear your dog is now officially by your side. If you ever have questions or need anything else, we're here to support you!
Not yet received documents
Not yet received documents
Not yet received documents
Hello Suzanna!
We're sorry to hear you haven't received your documents yet. Please reach out to our support team at [email protected] so we can look into your order and get it resolved as quickly as possible. We appreciate your patience and are here to help!
I needed this as soon as possible and I got it in 1 day. I'm so thankful
Hello Kyrstein!
We’re really glad we could get it to you so quickly when you needed it most! Thanks for trusting us, and if you ever need anything else, we’re here to help.
It was very easy and seamless, i've been very pleased with the experience. I wish there was a number to contact support, but you do have outlets to reach out and get the assistance you need. I was skeptical, but it all turns out to be very legit and real. And contacting the staff has been fast and efficient. Overall very pleased.
Hello Adriana!
Thank you for sharing your experience! We're so glad the process was smooth and that our team was able to assist you quickly. We understand the desire for phone support and truly appreciate the feedback—it helps us grow. It's great to know that we could support you in managing anxiety and PTSD. We're here for you anytime you need us!
This is truly a great service and a very easy process. However, renewing was a little confusing. You are constantly receiving emails reminding you to renew. However, once you click to renew the process feels so similar to what you had to do in the beginning it feels like you're starting over. I found myself second-guessing the process I was following a few times. Would be great if there was a way that the renewal process was better streamlined to reflect actual renewal, not a start-over. But other than that I am very satisfied with the process.
Hi Roger!
Thank you for your honest feedback—we really appreciate it. We’re glad to hear that the overall process was easy and that you’re satisfied with the service. Your point about the renewal experience is valuable, and we completely understand how it could feel like starting from scratch. We’ll definitely take that into consideration as we work to improve and simplify the renewal flow. Thanks again for choosing us and for your thoughtful insight!
You made it very easy and to understand what I needed and the products I needed to get my dog certified overall just an awesome experience for besides the products you offered the price was good
Hello Paul!
Thanks for sharing your experience! We’re happy to hear the process was easy and the pricing worked well for you. We’re sorry to hear there was some confusion with your order and communication—we appreciate the feedback and will work to improve. If you still need help with your bundle, feel free to reach out to our support team anytime!
Hello Ebony!
Thank you for sharing that with us. We're so glad we could help and that your experience went smoothly. Your Yorkie sounds like a wonderful companion, and we're here for you whenever you need support!
I was able to receive my paperwork super quickly for a move across states.
Hi there Taylor!
We're glad we could help make your move easier by getting your paperwork to you quickly! Thanks for choosing us, and if you need anything else during or after your move, we're here to help!
This experience has been very easy and fast in registering my dog as an ESA! I received my documents the next day
Hello Allison!
We’re glad to hear the process was quick and easy for you! Thanks for trusting us and for following your friend’s recommendation. If you ever need anything, we’re here to support you and your ESA!
Excelente super rápido todo me encanta la manera de como trabajan!
Hola Jose!
¡Gracias por tu comentario! Nos alegra saber que tuviste una experiencia excelente y rápida. Estamos aquí para ayudarte siempre que lo necesites. ¡Gracias por confiar en nosotros!
My dog is a rescue/stray and she showed up at my door two years ago and she hasn't left since her previous owners didn't want her and said we could have her and she hasn't left since. I love her so much and she helps me more than she knows
Helo Devan!
That’s such a beautiful story! It’s amazing how animals find their way into our lives and become such an important part of them. We’re so glad you and your dog have each other, and that we could help make things easier for you both. If you ever need anything, we’re always here to help!
Very encouraging and caring thank u for the support. I will be reccomending friends and family to this service
Hi Iris!
We truly appreciate your kind words! It’s wonderful to hear that you felt supported throughout the process. Thank you for your recommendation, and if you or your loved ones ever need anything, we’re always here to help!
Muy tranquila, muy segura y feliz. Pero en la página no especifican bien los precios y cuando revise mi cuenta de banco sacaron más de lo que me dijeron.
Hola Lina!
Lamentamos mucho cualquier confusión con los precios y la falta de respuesta. Queremos asegurarnos de que todo esté claro y correcto para ti. Te recomendamos contactar a nuestro equipo de soporte para que puedan revisar tu caso y aclarar cualquier cargo. Estamos aquí para ayudarte y asegurarnos de que tengas la mejor experiencia posible.
Easy to maneuver and find what your after. Answer a few questions, choose options of your liking and submit. No hassles or pushy sales folks.
I wasn't too sure what to expect when I signed up, but I quickly learned that there is a lot of information that is useful. I have suffered from moderate to severe anxiety and depression all my life and being able to have and get my pup trained is a life changer for me. I am so thankful I took the time to invest in this opportunity
Hello Wendy!
We're so glad to hear that this has been a life-changing experience for you! Having the right support and information can make all the difference, and we're honored to be a part of your journey. If you ever need anything, we're always here to help!
Very quick and helpful. I appreciate how they keep you posted on everything they are doing. The support is great and I'm greatful.
Hi Laquanda!
We're so glad to hear that you've had a great experience so far! Keeping you informed and supported throughout the process is our priority. Thank you for choosing us, and if you ever need anything, we're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leda!
That’s great to hear! We’re glad the process was smooth and that you received your documents so quickly. If you ever need anything else, we’re always here to help!