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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I signed up for ESA and got it within the time frame advised. Now just going to see if my landlord makes it easy to approve.
Hello Bria!
We’re glad everything went smoothly and you received your ESA letter as expected! Hopefully, your landlord makes the next step just as easy. If you run into any issues or need support, we’re here to help!
This was the easiest quickest process I think I have ever done. Thank you all very much
Hi there Krystal!
That’s wonderful to hear—thank you for sharing! We’re so glad the process was quick and easy for you and your companions, Oscar & Bandit. If you ever need anything, we’re here for you!
Got through this process easily with no hassle or frustration.
Hi Ellen!
We’re happy to hear the process was smooth and hassle-free for you! Thanks for doing your research and choosing us—we’re here to support you anytime you need it.
Fast service and response that was very helpful to my situation
HI Brandi!
We’re really glad we could provide the quick support you needed! Thanks for choosing us—we’re here anytime you need help or have questions in the future.
Entire cite was extremely user friendly. Staff (robot or not) was very helpful and knowledgeable. Very kind and made sure I was satisfied with my care (big hero 6 reference)
Hello Kadence!
We love the Big Hero 6 reference—and we’re so glad you had a smooth experience! It's great to hear the site was easy to use and that you felt supported throughout the process. Thanks for choosing us, and if you ever need anything, we're always here to help!
Love this for my pets. All pets! Could be cheaper but, very happy.
Hi Nicole!
We’re so glad to hear you’re happy with the service and that it’s helped you and your pets! We appreciate your feedback on pricing and are always looking for ways to improve. If you ever need anything, we’re here for you!
Hi Brian!
We’re happy to hear the process was quick and that you’re satisfied with how everything went! Thanks for trusting us—and big thanks to whoever recommended us to you. If you ever need support, we’re just a message away!
Recieved the documents fast and videos are very help. Glad my baby can travel with me more now. No longer separated!
Hi Anthony!
That’s so wonderful to hear! We’re glad the process was quick and that the videos were helpful. Most of all, it’s great knowing you and your baby won’t have to be apart. If you need anything down the road, we’re here for you!
Fast and precise, helped me when I really needed it. I'm going through so much right now and my Lalo is there for me!
Hello Zep!
Thank you for sharing that. We’re truly glad we could help during such a challenging time and that Lalo is by your side. It means a lot to know the recommendation made a difference for you. We're always here if you need anything!
The process was very informative and let me know if a bunch of benefits that I didn't realize ESA offered.
Hi Sailey!
That’s great to hear! We’re glad the process helped you learn more about the benefits of having an ESA. Big thanks to your friend for the referral—if you ever need anything, we’re here to support you!
Yes thank you I received my document, I will be needing a landlord document soon thank you
Hello Joseph!
You're very welcome! We're glad you received your document. When you're ready for the landlord form, just reach out—we’ll be happy to help you get what you need.
Its was super fast and easy would recommend now i get to take my little man everywhere
I needed a letter for moving and i got my information back in less than 2 days
Hi Diane!
That’s great to hear! We’re glad we could help you quickly and make your move a little easier. If you need anything else along the way, feel free to reach out—we’re here for you!
Got what I needed quickly and efficiently. Very grateful for services like this
Hi there Savannah!
We’re so glad to hear that everything went smoothly and that we could provide what you needed. Thank you for your kind words—if you ever need anything else, we're here to help!
So far so good. I received my letters in less than 24 hours. I asked 3 of my own providers first, and none of them are doing the letters anymore.
Hi Rachel!
We’re really glad we could step in and help when your providers weren’t able to. It's great to hear you received your letters so quickly and that the process worked well for you. If you ever have questions or need support, we're here for you!
Super easy and reasonably priced. Also docs were approved and received super fast
Hello Todd!
Glad to hear everything went smoothly and quickly for you! We’re happy the process was easy and affordable. If you ever need anything else, we're here to help!
Ya tengo mi soporte emocional puedo seguir disfrutando de mi Martina y nuestras aventuras
Hola Jennifer!
¡Qué alegrÃa saber que ahora puedes seguir disfrutando de tus aventuras con Martina! Gracias por confiar en nosotros. Si necesitas algo más en el futuro, aquà estaremos para ayudarte. ¡Te deseamos lo mejor a ti y a tu fiel compañera!
It wa skeptical to do this ESA certification again because the site currently blocked me after it processed my payment but it was addressed quickly and I did receive my current ESA documents!
Hello Alize!
Thank you for sticking with us, even after a rocky moment. We’re glad the issue was resolved quickly and that you received your documents without further delay. We truly appreciate your continued trust and are always here to help if you need anything in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber!
We’re so happy to hear that—we love being here for you and your girls! Thank you for your continued trust. We truly appreciate you choosing us, and we’re always here whenever you need support!