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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I reached out to update my unit number for my purchase and that I couldn't access my documents. Both issues were responded to and resolved within minutes. Great customer service.
Great service. Fast and reliable. Easy process. Had absolutely no issues
Hello Yahaira,
Our pleasure! It’s always meaningful to hear that we’re meeting your needs.
This company is amazing. Very easy process and very communicative! Would highly recommend.
Hello Nicole,
Our pleasure! We’re proud to support your goals with reliable service.
The most helpful website for my dog! Very easy to navigate and find what I was looking for.
Hello Jonathan,
Our pleasure! We’re here to make things smoother for you every step of the way.
Hasta ahora bien todo. Esperaré a confirmar si funciona como dicen
Hola Chanely,
¡Gracias por compartir tu experiencia hasta ahora! 💙 Nos alegra saber que todo va bien y estamos aquà para apoyarte en cada paso.
Cuando recibas tu documentación y la utilices, no dudes en contarnos cómo te fue. ¡Esperamos que todo funcione tal como lo necesitas! Si tienes cualquier duda, recuerda que puedes contactar a nuestro equipo de soporte a través del chat en el sitio web o por correo a [email protected].
Fast and friendly and very efficient was able to get the documentation quickly that I needed to prove that my dogs were e.Sa dogs thank you.
Hello Terri,
Our pleasure! It’s great to know our efforts are paying off for our customers.
You made it possible for me to take my dog with me. Thank you. I appreciate all the help I've received thus far from you guys.
Positive, informative and glad to see it was an easy process.
Hi Kristopher,
Our pleasure! We’re glad to be part of what’s working well for you.
Great! So far thank you. I'd recommend it to friends and family.
Hello Crystal,
Our pleasure! We’re here to serve and support you whenever you need us.
Hello Danica,
Our pleasure! Knowing you’re getting real value from our service is what we aim for.
Read everything on the website answered the simple qualification question and they began the process within the time frame they specified. Most definitely recommend.
Hello Michelle,
Our pleasure! We’re grateful to be part of your day-to-day operations.
Quick and easy and questions were thorough. I placed my order and my verification and certification letters arrive in 48 hours.
Support pets was very helpful for helping me get ox certified. Wil recommend to anyone looking for certification. Their team will answer all questions for you if you need help. I thank them very much.
Hello Kenneth!
We're so glad you found us and had a great experience getting Ox certified! It means a lot to hear that our team was helpful and supportive along the way. Thank you for the kind words and recommendation—we’re always here if you or Ox ever need anything!
It's a beautiful experience. I'm grateful because, thanks to the evaluation, nothing will separate me from my dear Sofia. She will accompany me everywhere, and I will never feel sad again. Thank you.
Hi there!
Thank you for your kind words. We're so happy to hear that Sofia can stay by your side and bring you the comfort you deserve. The bond you share is truly special, and we’re honored to have played a part in helping you stay together. We're always here if you ever need support!
You guys are amazing, the service was quick and I've had absolutely no issues getting my pet registered as an ESA, thank you so much this helps me more then you could imagine!
Hello Derek!
Thank you so much for sharing something so heartfelt. We’re truly honored to have helped you secure the comfort and peace of mind you deserve. It’s clear how much your dog means to you, and we’re glad you can continue to have that support without the added stress. If you ever need anything, we’re always here for you and your pup.
The whole process from start to finish was fast and easy. Everything was completed online and documents delivered very quickly!
I am still learning what it involves and if the documents are legal.
Hello Stephanie!
Thanks for sharing! It's completely normal to have questions while you're learning about how everything works. The documents provided through our service are issued by licensed professionals and are valid under the Fair Housing Act for housing accommodations. If you ever need clarification or support along the way, we’re here to help. Your shih tzu mix sounds like a great companion!
The amount of ads and emails I'm receiving is CRAZY. And they were super confusing, asking me to place an order but I did already so I started to think my order didn't go through! If I didn't know someone who had used this before, I genuinely wouldn't have thought it was a legitimate business because of the add-ons, pop ups, 6 minute sale expiration?! And now I have so many emails.
Hi Rebecca!
We really appreciate your honest feedback and completely understand how that could be overwhelming. We're actively working on improving the experience to make it clearer and less cluttered for our customers. We're glad you stuck with it and that someone you trust had a positive experience. If you have any concerns about your order or want to adjust your email preferences, our support team is always here to help!
My daughter has two cats that give her so much comfort as she has sensory processing disorder. She is calmed by them laying on her. Their weight actually will take away anxiety and this was an easy process so we can have them with us in our house rental and for travel. It was a man easy and fast process.
Hello Paige!
Thank you for sharing your daughter's story. It’s wonderful to hear how much comfort her cats bring her, and we’re so glad we could help make it easier for them to stay by her side. We appreciate your continued trust and are always here if you need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rosemary,
Our pleasure! Knowing we’ve added value to your experience means a lot to us.