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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Obtaining my fur baby's ESA renewal documents was simple and computer friendly. Vast amounts of information was shared to ensure I secured the right products as a pet owner. This broght me the emotional support I needed to ensure my comfort of having my rights protected.
I tried multiple times to have my ESA documents renewed at the $99 cost but no matter what card I chose it never actually even tried to bill my cards. Only once it expired and charged me 142.99 ( or something like that) did it even attempt to charge my card. Just glad I finally have my babies documents.
Hi Jean, thank you for sharing your experience so openly. We’re glad you finally received your babies’ documents and appreciate your patience as we work to make the process smoother for everyone. If there’s anything else you need or if questions come up, please don’t hesitate to reach out.
I got my documents within a day. Unfortunately, the dog I registered turned out to be uncontrollable and had to be returned to the agency and I got another dog who is a dream. Stays close to me. I contacted support about having the name changed on my documents. They replied quickly and are working on getting everything changed. So far the experience has been great.
Thank you so much, Zachary, for sharing your experience and for your patience through the process. We’re glad to hear your new dog's behavior so popular and appreciate the opportunity to assist with your document update—we’re committed to making things right every step of the way.
So far it's been easy. We'll see how the approval process goes.
This service is worth it! I was a little skeptical about how an ESA letter would nullify my pet deposit and fees in my new apartment, but it did! No monthly fees and no deposits, which saved me hundreds! Experience is fast and it highly recommend if youre considering an ESA for travel and housing.
Thank you, Wendy, for sharing your reliable experience and thoughtful recommendation. We’re glad to hear the ESA letter helped ease your housing process and saved you time and money. We appreciate your trust and are here if you ever need further assistance.
I have been using Support Pets for years. I had a technical difficulty where my ESA documents hadn't uploaded to my account. The Support Pets customer service team was very attentive and fixed it within 24 hours and even reached out to me, to let me know they fixed it.
Ali, thank you for sharing your experience and for being a loyal customer over the years. We're glad our team resolved the ESA document issue quickly, and we look forward to continuing to support you should any future needs arise!
Easy
The ESA process was incredibly easy and straightforward. Communication was great, and I received my letter quickly. I'm so grateful for how seamless everything was. It made a stressful situation feel manageable.
Thank you, Lillian, for sharing your experience and kind words. We're glad to hear the process was seamless and communication met your expectations. Your feedback means a lot to us, and we’re committed to providing the same supportive care each step of the way.
Applying for ESA was fast and easy. Could be streamlined to be better. Document download was quick and easy. The id card should be included instead of an extra charge.
Jodie, thank you for sharing your thoughtful feedback regarding the ESA renewal process. We're glad to hear the application and document download were straightforward, and we truly appreciate your suggestions about streamlining and including the ID card. We're exploring options to enhance the experience and hope to provide even more convenient services in your future visits.
Thank you for the reminder that my ESA for my dog had expired.
I really appreciated how it seemed like the doctor reviewed everything. Described in detail why I need my ESA.
I had some issues last year just because my doctor was very short and vague. Basically just typed a sentence or two out to get the job done. And I had to ask more than once to get another letter.
This one was very well laid out, and granted I did have some hard life issues this year compared to just renewing it last year. It means a lot when someone takes the time to actually listen. I've recommended this ESA company to a friend before and will continue to do so if someone ever needs an emotional support animal.
Thank you, Karlee, for sharing your detailed experience and kind recommendation. It means a lot that the care and attention provided during your ESA renewal made a positive difference during a difficult time. We look forward to continuing to support you and others similarly in the future.
I've contacted twice and still haven't received anything but an email to print out papers. No vests, certificates, ID, nothing else has come. Beginning to think this is not real.
Hi Dianna,
ESA letters are delivered by email after approval and payment, usually within 24 to 48 hours. Physical items, if included in the package you selected, typically arrive within 2 to 3 weeks. Please also check your spam or junk folder in case anything was filtered.
If you’re unsure what was included with your order or still haven’t received expected items, please contact our support team at [email protected] or through live chat at www.supportpets.com. To avoid delays, we recommend choosing just one support channel so your request can be handled smoothly.
I got my documents within the first 48 hours of my request and I appreciate the timely manner but there is a LOT of messages from multiple numbers AND emails on top of that, personally thats overwhelming but I appreciate the care they're showing me.
Hi Caden, thank you for sharing your feedback and highlighting our promptness—we’re glad you received your documents quickly. We’re sorry the frequency of messages felt overwhelming; we'll take a closer look at how we communicate to make sure it's as supportive without being too much. Your input helps us improve, and we appreciate you letting us know.
After receiving the email that my ESA documents were approved and sent, the link sent me to the website saying that my documents were expired and needed to be renewed. I emailed customer service with my issue and they were able to directly send my documents via email within 24 hours.
Thank you, Monna, for sharing your experience. We’re glad our team was able to quickly resolve the issue and get those important documents to you without delay. Your trust means a lot, and we're always here to support both you and your pet.
I thought the process was fairly easy. It did get a little confusing with the wording of all the extra stuff being offered. Btw, too much extra stuff was offered
Thanks for your thoughtful feedback, Andrea. We're glad the process worked well for you and appreciate your point about the extra options—we’ll keep that in mind as we try to make things clearer and simpler. Your input really helps us improve!
Very easy forms and the training videos for my dog are very helpful.
She goes everywhere with me and sometimes business doesn't approve. Now she will travel and be welcomed
Patricia, we're so glad the training videos have made traveling with your dog easier and more enjoyable. It means a lot to hear she’s now welcomed wherever you go—thank you for sharing your experience!
My experience was very good, everything was very fast and very clear, besides I bought a support breastplate 2 times by mistake. They made my return very quickly. Very happy with the service.
All that remains is for my order to arrive, I am waiting.
Thank you, Gabriela, for sharing your positive experience and kind words about our service! We're glad the return process was smooth and are excited for your order to arrive soon. Please reach out if you have any questions in the meantime!
This was great. It was easy. It was fast. It was efficient moving into a new place is gonna be a breeze now that I have this for my dog.
Hi Dawn, thank you for sharing your feedback. We’re glad to hear that everything went smoothly and that your new preparation is making the move easier. Wishing you and your dog all the best in your new home!
I loved that I could get my papers emailed me right way. I now can take my little girl with me and feel safe with her near me. I don't have to worry about her being alone.
Thank you, Kim, for sharing your experience and brightening our day with your kind words. We're glad the quick delivery brought you peace of mind so you and your little girl can be together safely—that’s at the heart of what we strive for. We truly appreciate your thoughtful feedback and look forward to being of service anytime!
I was under the impression when I ordered the ESA for Hopper that for the money I sent (over $100), that everything, his vest, leash, and tag were included, but I have yet to receive them. When I got, my documents, there were links to get them, but they wanted even more money. What gives?
Thank you for sharing your experience, Ileen—we appreciate your honest feedback. We understand how this situation can be frustrating and want to make sure you’re fully satisfied with Hopper’s ESA equipment; please contact our team directly so we can clarify the billing and find a solution together. Your satisfaction matters greatly to us, and we're here to support you every step of the way.
Paid for everything and I will be honest I did recive the documents paid like 135 up front then a few days later paid 93 dollars or so for the documents now less the a week after receiving the documents they are wanting me to pay 135 to renew my documents that by my understanding are "valid" for a year
Hi Brock,
Our ESA letters are valid for one year (12 months) from the date they’re issued. Renewal is not mandatory, but it is needed if you want to keep your documentation current and continue using up-to-date ESA documentation for housing accommodations.
If you’ve had trouble getting a response from support or have questions about your order, please reach out to our team at [email protected] or through live chat at www.supportpets.com. We recommend using just one support channel so we can assist you as quickly as possible.
My experience with Support Pets was good. I went through filling out the forms, watching the video then getting my docs. It was a little confusing because I already had my docs and got emails saying my request was on hold. I think it's finally worked out but the process to get my dog his ESA status was painless. I just got the mixed message there at first but everything worked out. I totally recommend Support Pets.
Thank you so much, Cathie, for sharing your experience so thoughtfully—regardless of a few initial hiccups, we’re truly grateful you found our process ultimately painless and recommend us. Your trust means a lot, and we’re here to help make things clear and smooth for you and your dog every step of the way!
This is the first time I've had to renew by applying like a new customer! I sign in and click renew, I had to answer the extra questions by the doctor twice. I filled the application out twice. Is this normal procedure now?
Hi Sandra, thank you for sharing your experience. We apologize for the extra steps feeling confusing and appreciate your understanding—sometimes new health questions ensure proper care, and we're here to help make the process smoother if you have any other concerns.
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Thank you, LeAdrian, for sharing your experience with the renewal process and for trusting us to support your fur baby's needs. We’re glad the information provided gave you the comfort and reassurance you deserved, and we're continually here to ensure a smooth experience with your ESA care.