SuperJeweler
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SuperJeweler
superjeweler.com

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SuperJeweler Reviews Summary

Positive Highlights

  • The jewelry quality exceeds expectations for the low prices.
  • Shipping is often fast, with several customers receiving orders within a week.
  • The layaway option is convenient for budget-conscious shoppers.

Negative Highlights

  • Customer service can be unresponsive, leaving some customers without help for weeks.
  • Refund process is problematic, with reports of partial refunds and long delays.
  • Shipping delays and lack of tracking updates cause frustration for some buyers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

May 21, 2026

Ordered a beautiful pair of S earrings. They are a gift to my daughter in law. I received it quickly and love them. Can't wait to see her response when she gets them this weekend.

Jan 4, 2026

I have nothing bad to say about super jewels. I received my order in record time and the blue diamond earrings are absolutely gorgeous. The necklace and matching diamond earrings were beautiful it was a gift and my daughter loved them. We play yankee swap but I was the banker I had envelopes filled with gold bars and sliver pieces. Some large silver and some small with double pieces or just one. They all picked a number 1 -9 and off we went. They had so much fun stealing from each other to get the gold pieces and large silver pieces you guys made this all happen by offering gold and silver at great prices. Thank you for making my Christmas a perfect on one. Patti

Jul 31, 2026

Bad customer service. I've been waiting on a diamond bracelet for 6 weeks. I've called. I've left messages. I've left emails and nothing. It was supposed to be a birthday gift and now it's to late. I've order things in the past and they came the next week with no problems. This time when there is a problem no one will respond to take care of it.

Mar 5, 2026

I have put my Super Jewelry pieces up to comparison with other jewelry stores and mine always comes out on top. Everyone else is always so upset when they find out what a fabulous deal I got for a piece that is better made and looks better than there big chain pieces.

Jan 6, 2026

Shipping was quick, 5 days, However the gold doesn't look real. My earring posts are crooked. Before spending more money with the company I am going to get my items verified by a local jeweler.

Apr 25, 2026

The layaway was easy to start, they were very flexible had any issues came about. Overall very satisfied with this company and the product I received. Definitely will recommend to anyone looking for quality jewelry at a great price.

Mar 1, 2026

The item from December never had any tracking details, it showed up all of a sudden in my mailbox. The most recent purchase was again delayed and sat for greater than 24 with out and package movement, and for a item appraised at $4k not to need a delivery signature is concerning, as I am looking g to purchase a 3 carat ring for an upcoming anniversary

Jun 3, 2026

Earrings were remade to have post in center as advertised rather than off center. Pendant 's diamond was replaced with a flatter wider stone allowing stone/setting to lay with stone showing in lieu of rolling over to one side. Wish setting' s base was made wider as well and 20 inch chain option provided as well.

Feb 1, 2026

I have ordered two times so far from Superjeweler's. My experience both times was positive. The items that I ordered were just as pictured and described. Shipping did not take long at all. I live in the U.S. and it took about a week. The quality of the items I ordered are just as described from stone size to diamond clarity. The items are legit. This proves the integrity of the company. For the low prices they offer, I was seriously expecting fakes being passed off as real. That is not the case at all. The only suggestion I have is including a slip or card witht the purchase verifying the products authenticity. SuperJewler's has a lifetime customer in me. I encourage anyone who is not sure to put your worries aside. You won't be disappointed.

Mar 19, 2026

I tried to submit this review twice; I'm not sure what the error was with submitting it. I was away from the house on travel when it was delivered, but my son received it for me. I really think the ring is beautiful and had no issues with the layaway of this beautiful ring. I was able to get it out of layaway early, and it arrived a couple days after payoff. Really easy this time.

Mar 27, 2026

I ordered February 28, there was a little bit of hassle because of the weather on the other side of the US, but they were very helpful and very communicative, which was amazing because some places do not do that but consistent updates made me feel less anxious about my package.

Oct 23, 2025

I ordered a necklace via layaway with the final payment paid on June 20,2025. I queried several times both via phone message and the contact form for the status of the necklace. I finally got a sales rep on the phone in October and was informed that they couldn't fulfill the order. I asked for a refund and was informed that I had to wait on the business office to process a refund. I finally received a partial refund of $248.33, not the $2,489.98 I am owed. I was informed via email "We have to refund the payments the same way we received them, as the refund is going through the system. The balance amount will be refunded soon." Complete nonsense. I have filed a complaint with the Better Business Bureau. Superjeweler never contacted me to inform me they couldn't fulfill the order and now won't refund my money. I strongly urge caution in becoming their customer.

Jan 4, 2026

I like it but nowhere on necklace or charm does it state that it is a real 1/2 carat anywhere. Is this white gold plated? I seen the orginial price and I bought this due to it being on sale, its very tiny but beautiful. Fast shipping.

May 21, 2026

Cute necklace. After I placed my order I received an email stating my necklace was on the way. I received it in a timely manner and was very pleased with the look.

Mar 7, 2026

I have been buying from Super jewellers for several years and I find their products to be top notch. I have always received compliments when I wear their products. I have recommended them to several friends and have gifted friends jewelry from this wonderful establishment

Jan 3, 2026

I had a very pleasant experience with Super Jeweler. The earings look great and the lighted box was a nice addition. They arrived in time for Christmas. Wouldn't hesitate to shop with them again.

Mar 2, 2026

This is the 1st time I have ordered, upon receiving them I was amazed at their beauty, and size appearance. Time will tell how well they will stay this lovely snd how happen will stay. Hope it will remain top notch!.

Mar 28, 2026

Nice site, easily get distracted due to the beautiful jewelry! The sale was terrific and I was able to purchase the diamond earrings without blowing my budget. Can't wait to give the beautiful earrings to my daughter's 50th birthday. Always kept me apprised of the order and delivery.

Jan 5, 2026

You cannot track your shipment without creating an account. You arent sent a tracking number, just an order number which is useless without an account. Shipping was fast and jewelry is better quality than expected.

Feb 6, 2026

There's almost nothing I can't find on their site that I've been looking for. They have a great selection and I love the gift cards.

Jan 17, 2026

This was a very easy transaction and they did exactly as promised and kept me informed all the way. Nice product, great experience.

Jan 8, 2026

Ordering was quick and effortless. Earrings arrived earlier than expected, and over the holidays that is so appreciated. Will purchase again 100%

Jan 15, 2026

I was supposed to have these by Christmas. Of course. I didn't. I had also ordered 2 other items weeks before Christmas and NONE of them arrived on time. I'm still looking for my expedited shipping fees to be refunded. Service was horrible. I was given other people's tracking numbers to makee think my items had been shipped. UNSCRUPULOUS BUSINESS PRACTICES!

Jul 2, 2026

Sent multiple messages and email requesting a refund and or assistance. As of date I have not received a response. This is totally unacceptable.

Aug 1, 2026

I have been shopping at Superjeweler for more than 5 years. I have been satisfied with everything! Best value for beautiful jewelry.

Jan 11, 2026

Beautiful necklace just going to make sure it's a real diamond. Lol 1/2 act for $72 is Crazy. Is it a lab diamond or a real diamond?

Jan 2, 2026

Easy order processing, quick shipping, incredible deals and coupon codes, sweet freebies! Terrific experience all the way - thank you!

Mar 15, 2026

One issue I had was I didn't get my order one time It was payed for but found out it was no longer available Wish I was told it wasn't no longer available Did get my money back though

Jul 1, 2026

I was able to use the layaway option. It was great for what I needed. The process was great and the shipping was done once the item was paid off.

Feb 12, 2026

I ordered this heart pendant w/chain for my wife for our anniversary & Valentine's Day! Easy ordering and fast shipping!

Mar 27, 2026

Overall the experience was good. Customer Service very efficient. Felt silver ring was a little tarnished when received.

Jul 4, 2026

When I received my order I was pleasantly surprised. Just what I hoped they would be. Clarity, size and feel.

Jan 10, 2026

Though I was skeptical at purchase, the stone and necklace were beautiful. And shipping was quite quick.

Feb 13, 2026

Products are lovely... staff is extremely helpful and even returns and/or problems handled with aplomb!

Aug 3, 2026

I always wanted a diamond pendant. Super Jeweler gave me that opportunity at an affordable price. And it's so pretty!

Apr 26, 2026

I love that there isn't a long wait for the jewelry. The quality is top notch.

Jan 8, 2026

Ordered the product and received it quickly. I was excited to see the earrings.

Feb 13, 2026

I always receive a quality piece at a reasonable cost and quick delivery.

Jan 3, 2026

I'm going to shop at Super Jewelers from now on and recommend them to my friends and family

Mar 9, 2026

Easy to order from shipped fast and packaged nice to protect merchandise.

Jan 9, 2026

Ordered 2 solitaire necklaces. Arrived earlier than expected. Great service. Great quality.

Apr 16, 2026

The prices can't be beat and the quality is top notch. This ring is absolutely gorgeous!

Jan 5, 2026

Isn't the first time buying from the site and won't be the last. Great prices and easy shipping.

Feb 19, 2026

The earrings are beautiful and quality made. Purchasing was easy and shipping was quick.

Mar 13, 2026

I was surprised at how quickly I received the necklace and it was what I was told it would be.

Jan 5, 2026

Whole experience was great found a great piece at a great price no problem no BS

Apr 17, 2026

Everything went well. Shipment came fast. The earrings are lovely.

Mar 12, 2026

Good overall experience. If you are not satisfied, they make it right.

Jan 9, 2026

Website is user friendly, great product description, easy purchase, fast delivery.

Reviews

Write a review
4.5
Reviews 2,608
5 Stars
70%
4 Stars
12%
3 Stars
6%
2 Stars
3%
1 Star
9%

Texas
1 review
0 helpful votes
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TOO SMALL
14 hours ago

Too many different emails sent to my phone for the cross necklace with DIFFERENT PRICES. So what did I get for my $97. Doesn't appear to be much.

Date of experience: October 26, 2026
Nevada
1 review
0 helpful votes
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Price
2 days ago

The product was advertised for 49.97, but when i logged on they charged me 59.97. I ordered it anyway

Date of experience: October 24, 2026
Georgia
2 reviews
0 helpful votes
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Normally don't happen
1 week ago
Updated review

One of the diamonds are missing in one of the earrings and I did not receive the polish cloth

Date of experience: October 20, 2026
Ok ok ok done
December 20, 2025
Previous review

Ok ok ok done

Date of experience: December 10, 2025
Texas
1 review
0 helpful votes
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Great jewelry 99.9% of the time
1 week ago

The necklace was free.so I am not complaining. I bought two, one is good and so I will give that one to my daughter.

Date of experience: October 17, 2026

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New Jersey
1 review
0 helpful votes
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Blue Moissante Earrings
October 20, 2026

Good overall. Had a problem using previous gift cards I received.

Date of experience: October 10, 2026
Illinois
1 review
0 helpful votes
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Over a week late.
October 9, 2026

I received updated shipping info all along the way and was excited when I saw my earrings would be delivered. But they were NOT delivered. In fact, according to tracking, they left my local post office and traveled to 3 different states over a week and a half before finally being delivered. Very glad I lab diamonds and not MUCH MORE EXPENSIVE natural stones.

Date of experience: September 29, 2026
Andrew F. — SuperJeweler Rep
4 weeks ago

Hi Karen, thank you for sharing your experience and staying patient despite the unexpected shipping delays. We truly understand how important timely delivery is, and we appreciate your feedback—we’re continuously working with our carriers to improve the process and ensure a smoother experience in the future. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Louisiana
1 review
0 helpful votes
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Quality
October 6, 2026

I still have not received a refund in spite of timely return

Date of experience: September 26, 2026
California
1 review
0 helpful votes
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Very easy
October 6, 2026

Easy to order, the ring is very pretty and very much high quality!

Date of experience: September 26, 2026
Texas
1 review
0 helpful votes
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Overall
October 6, 2026

Super Julia jewelry is amazing and trying to go through everything looks real. Shiny and bright as it should, I just wasn't that impressed with the pearl necklace I just hadn't had a chance to wear it with something that matches very well, but all in all this experience with this company has been Amazing surprising and pretty positive. I like the inexpensive deals that I can use, these are gifts that add to make better gifts.

Date of experience: September 26, 2026
North Carolina
1 review
0 helpful votes
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Awesome
October 5, 2026

Satisfied customer.
Beautiful
Arrived on time
Good packaging

Date of experience: September 25, 2026
North Carolina
1 review
0 helpful votes
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Great
October 4, 2026

Received product in a timely manner, very happy with my purchase.

Date of experience: September 24, 2026
North Carolina
1 review
0 helpful votes
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Beautiful!
October 4, 2026

I was very skeptical because these were so affordable, but they are absolutely gorgeous and arrived quickly!

Date of experience: September 24, 2026
Texas
1 review
0 helpful votes
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Nice earrings
October 3, 2026

Both pair of the lab grown earrings I ordered ( studs and hoops are so sparkly. I was so surprised how much they sparkle. Just wish the hoops were a little bigger than they are.

Date of experience: September 23, 2026
Oklahoma
2 reviews
0 helpful votes
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Fantastic Jewelry at Great Prices
October 3, 2026

I have purchased several pieces of jewelry now and I love each and every one of them. You get quality jewelry at great prices.

Date of experience: September 23, 2026
Ohio
1 review
0 helpful votes
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Order
October 3, 2026

My order was delivered to me within two days which was really appreciative.

Date of experience: September 23, 2026
Arizona
1 review
0 helpful votes
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None
October 3, 2026

None, I love my earrings. I don't have anything else to say I did receive the earrings earring thank you.

Date of experience: September 23, 2026
Florida
1 review
0 helpful votes
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Beautiful stone
September 11, 2026

Ordered the diamond solitaire necklaces in white and yellow gold and they're beautiful in color and clarity. The only issue I have with it is that the pendant doesn't slide on the chain smoothly, it gets stuck and I have to pull it forward to slide it back to the middle. But other than that, it's gorgeous.

Date of experience: July 12, 2026
Washington
1 review
0 helpful votes
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Lare is better than never
August 30, 2026

My order came about 3 weeks late but it did show up

Date of experience: August 20, 2026
North Carolina
1 review
0 helpful votes
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Super Jewelers is the best place to order your jewelry.

Date of experience: August 20, 2026
Virginia
1 review
0 helpful votes
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Beautiful but flawed
August 27, 2026

The experience with the bracelet was not good. It only had one clasp on a diamond bracelet, which makes no sense. All Diamond bracelets should have a double clasp to make sure you don't lose it.

Date of experience: August 3, 2026

From the business

Business History

  • 877-888-0175
  • New York, NEW YORK, United States
  • Founded in 2001
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