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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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California
1 review
0 helpful votes
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1/2 carat earrings
June 20, 2021

The earrings arrived in a timely manner. My only complaint is the backings of the earrings, they are extremely cheap and do not twist on easily. I specifically got them so I dont have to worry about my earrings falling out and I still worry now because the backings are cheaply made.

Date of experience: June 19, 2021
Florida
1 review
0 helpful votes
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No
July 20, 2021
Updated review

When I received the item then I can express my experience. Sorry to say I was not satisfied.

Date of experience: June 19, 2021

When I received the item then I can express my experience
June 14, 2021
Previous review

When I received the item then I can express my experience.

Date of experience: June 10, 2021
Pennsylvania
2 reviews
0 helpful votes
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Positive experience
June 19, 2021
Updated review

Gift for my wife, arrived quickly, very pretty. She was very happy

Date of experience: June 19, 2021

New customer
June 10, 2021
Previous review

New customer

Date of experience: June 10, 2021
Rhode Island
1 review
0 helpful votes
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Fast, Affordable and Beautiful
June 19, 2021

I am now the owner of a beautiful aquamarine pendant necklace.

Date of experience: June 19, 2021
Georgia
1 review
3 helpful votes
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Ultimate Satisfaction!
June 19, 2021
Updated review

I placed my order and it was scheduled to deliver weeks later. I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. I walked away under the impression that there just wasn't enough time--especially since I wanted engraving. Low and behold, I received a message later in the week that the ring shipped! It arrived today--JUST in time for Father's Day! I am SO excited!

Date of experience: June 19, 2021

Easy process and love that I could customize the ring...
June 14, 2021
Previous review

Easy process and love that I could customize the ring to my specifications

Date of experience: June 13, 2021
Pennsylvania
1 review
1 helpful vote
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A well worth shopping experience.
June 19, 2021
Updated review

GREAT. It was user friendly & easy to order. I appreciated the detailed item. Couldn't have said it better myself.

Date of experience: June 18, 2021

GREAT
June 9, 2021
Previous review

GREAT. It was user friendly & easy to order. I appreciated the detailed item.

Date of experience: June 9, 2021
Georgia
1 review
0 helpful votes
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Gold Chain
June 18, 2021
Updated review

Good experience from site, selection and checkout to delivery

Date of experience: June 18, 2021

No issues so far
June 15, 2021
Previous review

No issues so far

Date of experience: June 14, 2021
Illinois
1 review
0 helpful votes
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Better than expected
June 18, 2021

Found the earrings for my daughter and at a great price. The are super shiny and very pretty. I was very surprised.

Date of experience: June 18, 2021
Texas
1 review
0 helpful votes
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Pleased with product
June 18, 2021

I have purchased 2 different products and have been pleased with the quality of both. The payments make it even easier... However, I will not be purchasing again... it is too difficult to make extra payments when I could. It's like pulling teeth.

Date of experience: June 18, 2021
Texas
1 review
0 helpful votes
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Return
June 18, 2021

It was easy and efficient. But my timing was bad. I will order again soon

Date of experience: June 18, 2021
Indiana
1 review
0 helpful votes
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Was satisfactory service. Arrived sooner than expected.

Date of experience: June 18, 2021
Australia
2 reviews
0 helpful votes
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Lovely earrings and necklace
June 18, 2021

Great price, fast shipping, beautiful sparkly Moissanite very good quality.

Date of experience: June 18, 2021
Maryland
1 review
0 helpful votes
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My experience is always great!
June 18, 2021
Updated review

It was easy to find what I was looking for. The price is just about as expected.

Date of experience: June 17, 2021

It was easy to find what I was looking for
June 10, 2021
Previous review

It was easy to find what I was looking for. The price is exceptional.

Date of experience: June 10, 2021
New Jersey
1 review
2 helpful votes
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Amazing Customer Service
June 17, 2021
Updated review

Great deals with easy checkout process. They even allowed me to upgrade the diamond earrings I bought for my wife and still delivered them within an impressive time limit. The only reason I gave 4/5 stars is that the diamonds I received were I2 (low) on the clarity side. Otherwise they're really nice earrings and I do have a reasonable expectation when items are on a "clearance sale", I just wish I knew upfront all the Cs (which is partly on me for due diligence). Overall I am a satisfied customer and would look forward to buying higher level diamonds in the future from this company.

Date of experience: June 17, 2021

Great deals with easy checkout so far
June 11, 2021
Previous review

Great deals with easy checkout so far.

Date of experience: June 10, 2021
Illinois
1 review
0 helpful votes
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Fast delivery as usual.
June 17, 2021

Wife loved it was just what she wanted. Couldn't be happier. Arrived in 3 days with standard shipping

Date of experience: June 17, 2021
New York
1 review
0 helpful votes
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Great buy
June 17, 2021

The pendant is absolutely beautiful and the crystal really shines. Love it

Date of experience: June 16, 2021
Wyoming
1 review
0 helpful votes
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Amazing!
June 17, 2021

I bought this ring for my wife for our 13th wedding anniversary…she absolutely loved it. It's beautiful!

Date of experience: June 16, 2021
GB
2 reviews
0 helpful votes
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Mens Ruby ring
June 16, 2021

Beautiful ring. Looks fabulous and fits perfectly.

Date of experience: June 16, 2021
Florida
1 review
0 helpful votes
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Awesome
June 15, 2021
Updated review

Was hard to re find a ring u were looking for earlier. Now I know to write down codes

Date of experience: June 15, 2021

Was hard to re find a ring u were looking for earlier
June 2, 2021
Previous review

Was hard to re find a ring u were looking for earlier. Now I know to write down codes

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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Order and delivery went very well.
June 16, 2021
Updated review

We got a good deal on our purchase, we should have researched what we were buying. We are returning the product and see about upgrading to better stones.(you get what you pay for)

Date of experience: June 15, 2021

Quick, easy, painless
June 3, 2021
Previous review

Quick, easy, painless.

Date of experience: June 3, 2021