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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Arizona
1 review
0 helpful votes
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Great selection & prices!
May 3, 2022

Can't beat the selection or prices. Fast shipping too.

Date of experience: May 2, 2022
New Jersey
3 reviews
0 helpful votes
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Diamond ring
May 2, 2022

My ring is beautiful, I will definitely buy from here again. I received it very fast I was very satisfied with delivery time.

Date of experience: May 2, 2022
Illinois
1 review
0 helpful votes
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Great place to buy jewelry.
May 2, 2022

Great place to buy jewelry. Great customer service.

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Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Thanks
April 30, 2022

Love em perfect beautiful elite and light weight………………………..

Date of experience: April 29, 2022
Colorado
1 review
0 helpful votes
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Experience
April 29, 2022

Good; easy to find what I was looking for; quality seemed to be right

Date of experience: April 29, 2022
Colorado
1 review
0 helpful votes
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Wrong Aprraisal Card
April 29, 2022
Updated review

Very pleased with the product I ordered but was sent the incorrect appraisal card or sent the wrong item along with the correct card. I may get them appraised to make sure.

Date of experience: April 29, 2022

Very pleased
April 29, 2022
Previous review

Very pleased

Date of experience: April 29, 2022
Virginia
1 review
0 helpful votes
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Good experience
April 28, 2022

I called and spoke to a representative. She answered all my questions in a polite and professional manner.

Date of experience: April 28, 2022
Florida
1 review
0 helpful votes
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Great ring super deal
April 28, 2022

Fast and easy and great prices! Love the ring the cleaning cloth could of been a little larger but all and all great ring super deal

Date of experience: April 28, 2022
Florida
1 review
0 helpful votes
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Enjoyable
April 27, 2022

Great selection at reasonable prices. Will recommend to friends.

Date of experience: April 27, 2022
Connecticut
1 review
0 helpful votes
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Like the earrings!
April 27, 2022

Every thing went smooth. They had many size choices.

Date of experience: April 27, 2022
Tennessee
1 review
0 helpful votes
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Necklace
April 27, 2022

Easy and fast, from beginning to end it was a smooth transaction.

Date of experience: April 27, 2022
Michigan
1 review
0 helpful votes
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Ring/pendant.
April 27, 2022

Not what was expected. The ring and necklace/pendent were not only too large for a more petite person, but not as beautiful as it appeared online.

Date of experience: April 27, 2022
Pennsylvania
1 review
0 helpful votes
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Why go anywhere else!
April 27, 2022
Updated review

Great Deal, wonderful product. My wife will love these... and I saved a bundle!

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Date of experience: April 26, 2022

Fast and easy...
January 23, 2022
Previous review

Fast and easy... the way I like to shop

Date of experience: January 23, 2022
Pennsylvania
2 reviews
0 helpful votes
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Not What I Expected
April 25, 2022

My piece of jewelry looks cheap and fake. I expected it to look like the photo. It resembled somewhat but the jewel did not resemble a true sapphire.

Date of experience: April 25, 2022
Virginia
1 review
0 helpful votes
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Beautiful necklace great price!
April 25, 2022

Quick and easy to shop and order. The necklace looks beautiful!

Date of experience: April 25, 2022
Texas
1 review
0 helpful votes
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Great would recommend to my friends and family. Love it all.

Date of experience: April 23, 2022
Florida
1 review
0 helpful votes
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Great Deal
April 18, 2022

The ring I ordered is very pretty and sparkly. Exactly as described. Great discount received with code and shipping was free and quick.

Date of experience: April 18, 2022
Washington
1 review
0 helpful votes
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Disappointed
May 16, 2022

This is my second order of earrings. Not at all what I expected. Even returning the product is a hassle.

Date of experience: April 16, 2022
California
1 review
0 helpful votes
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Great
April 16, 2022

Came on time very happy with the ear rings they look impressive

Date of experience: April 15, 2022
New Jersey
1 review
0 helpful votes
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I had to send my wedding ring set back to superjeweler after just two months of being married because a stone came loose in the halo. I sent it back to be repaired and put my new address as the return address on the box. I then got a notification that they were sending the ring back to my old address once it was fixed. I called them immediately to let them know that the ring needed to be sent to my new address which was provided to them. Jason and his customer service team were defensive from the start blaming this error on me. The package was delivered to my old address which is an apartment building. They said that the package was sent with a signature requirement, It clearly did not considering it is now lost and not in my possession. I spoke to Elise before the package was delivered and she assured me that FED EX was going to keep my package and send it back to SuperJeweler so it could make it's way back to me, SHE LIED. My invaluable wedding band set is now lost and they are doing nothing to help but blame the situation on me. Now I am out thousands of dollars and they are doing nothing to make the situation right. I am horrified by this awful customer service, I would not recommend superjeweler to anyone!

Date of experience: April 14, 2022