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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great deal. A wonderful birthday gift for my mother.
This necklace is more than I could ever expect! It's great with the earrings.
The photos on the website are a bit misleading. Both items I purchased were smaller than shown and anticipated. For example, while accurate, the photo of the ring I purchased was of the smallest size. The gemstone appeared large on it. On the larger sized ring I bought, the same size stone was quite small. Buyer beware!
Had what I was looking for. Customer service was helpful
I ordered a gift for Valentines Day six days in advance, with 2 day FedEx delivery. Seller promptly created label with FedEx. Now, ten days later, seller has not delivered the merchandise to FedEx. I have contacted them many times, receiving promises of "ASAP shipment", "referral to shipping for immediate shipment", etc. I have decided to refer the matter to the U.S. Attorney; Interstate Fraud Division for criminal investigation.
Very easy site to navigate and a great selection to choose from.
I am beyond impressed with your product, customer service and on time delivery.
No engraving on the necklace. It did ship in a quick time though. I won't buy again
Purchased Diamond Earring for my Daughter. She loves them.
The backs received were inadequate and became loose the first day.
The necklace is very pretty, but there is a problem. There's a stone missing
My item was delivered as described. Process to select the material and ship was a little slower than expected but their tracking system of the progress gave plenty of detail to the steps they were taking. I appreciated having to sign to receive it.
Awesome and hazle free. Ese of purchase transition. I like the special detail in keeping me updated with tracking.
Nice ring. Wasn't sure how big 1/4 carat was. If I had known I would have ordered bigger stone
Have shopped here multiple times never been disappointed, but this off of a promotional email with the intention of seeing it in person and if it was as good as it looked online, keeping it. Never fail to deliver- 5/5 would recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members