Super.comReviews 2,265

If I had a web site and I sold chickens on my web site you go to my web site I have a search bar that asks what are you looking for you type in chickens my search browser says looking for chickens the search browser stops it says I found the 10 best chickens for you and a page opens you click and open the first four and they are exactly what they are suppose to be you see the fifth one it has a really good price and it says last one at this price hurry get it now so you click buy now instead of opening it like you did the last four you believed it was what it said it was. You purchased 10 chickens and were very happy about your purchase. Your in your car driving and your phone goes ding you look at it and it says confirmed your purchase of 9 chickens and one duck. Do you say what no wait a minute or do you say oh silly me and let it go. So who's fault is it is it mine because I slipped a duck in with the chickens or yours because you took me at face value and believed me when I said chickens and the best 10 chickens and you failed to check everything. My fault or your fault?

I booked a hotel room for my daughter's birthday for one night and this company never sent the hotel the conformation number, so I was unable to check in at 4:00pm which is check-in time. I had been calling the hotel and super travel all week to get and see if the hotel had received a confirmation number for me to check-in on March17,2023-March18,2023 at 4:00pm and up until March 17,2023 a little after 3:00pm the hotel had yet to see reservations under my name no confirmation number or nothing. I later after 6:06pm got an email from super travel stating they are sorry for the long wait, but the reservation is well-confirmed at the property. By that time, I had been requested a refund because my daughter needed a room before 6:00pm clearly. I got no response and had to keep emailing them about my refund for days they later responded denying my request which is so wrong. They are stealing people's money and it's just not right. I pray nobody else gets scammed like I did.

I reserved a Hotel room at San Francisco for 5 nights,. Expedia and Hotwire were showing total cost $1282.00 including tax AND resort fee. While Super travel was showing $1202.99 eincluding tax AND "fee". So I assumed by "fee" they meant resort fee. After reservation I tried to contact them to verify BUT there is no way to contanct them. Then I called the hotel and they said they do NOT know. Eventually the hotel charged me resort fee of $168.85. That essentially means they collected resort fee from me but did NOT pay it to hotel. Stay away from these thieves.

Held my booking for ransom and was unreasonable with assisted after hotel approved for this company to modify all foreign agent kept doing repeat the same crap over and over. Now if I would have paid extra money when I book then they would modify the reservation. It ashamed how people are so greedy. HOPE anyone reading this choose different alternative like Expedia or anyone but them.the customer service line would never let you talk to anyone so I hit hotel option and that when a person finally answer. Total was of time and I out of money cause I use this useless company

I paid $71 on the 21st for a one night hotel. Just to get told when I got there that it was canceled by super travel. Wth! And now it's Saturday and I'm still being told I have to wait for my refund. Why? It's my mo ey you took now give it back andi will never use this company again they scams

SCAM SITE! DO NOT USE! Terrible customer service, poor communication

Asked to change a date (not even a refund) as I had to head out of town because I was told that my mom was hospitalized. Not worth saving $10 or $20.

I am a manager at a Hotel and this company has sent multiple people to our hotel advising they had reservations with us. But this is not the case. There never and I mean never is a reservation. We have called an tried to get them to stop but they still do not stop. Please, call the hotel to confirm the reservation. Actually call to see if the Hotel even takes reservations from Super Travel. It could save you Money as they do not refund.

They booked the wrong date charged $13 extra for cancellation fee upon booking and denied refund, when I called directly to Super Travel they hang up on me called back and they just simply hang up again. I am ripped off by them what a scam do not book with Super Travel do not let this happen to you

I tried to cancel my reservation and the motel said it would be fine since it was 48 hours in advance that I wouldn't be charged but I went through this app somehow and they wouldn't let me cancel or refund my money, I even asked if I could change the booking through them so they still get paid but they wouldn't do it. I think it's BS that the hotel was willing to cancel the reservation without charging me but this site wouldn't and charged an extra $80 for taxes or whatever on my bill. I would not recommend this site to anybody they do not work with you at all no matter the circumstances. No other website has no cancellation and extra fees it's a scam.

On a trip to South America they overcharged me more than $200 dollars. Won't accept any kind of disputes. I have proof and copies. No real person to talk to. Th BBB WILL BE NOTIFIED. NEVER USE THIS PEOPLE. THEY WILL RIP YOU OFF

They didn't answer the phone until after 30 minutes said someone would call me back in 45 min no one ever did I had to call back 3 hours later then someone called back an hour later & explained that a double king room means one king bed so she couldn't do anything else for me she just didn't care I would recommend never using this agency they're terrible kids are on the floor now ‍

Made reservation days in advance show up to the hotel they dont have my reservation. Called customer service they tried squaring it away. Hotel acknowledged theres a reservation but their payment was declined. Trying to get a hold of them been waiting for an hour

Book directly through the hotel because you cannot get a refund within 1 week of your arrival. From my experience, this was a very costly mistake!

Sie haben mir geholfen, ein Hotel zu einem Sonderpreis zu finden, danke dafür...

It was very easy to book with this site, they gave some of the best rates that I saw for the hotel in which I stayed I will def use them again to book

I used this site as Snaptravel now supertravel. I was concerned as it was a great deal. It was refundable and I was able to confirm with the hotel. I was still doubtful but when I got to the hotel everything went smoothly. I was on a lower floor than my sister who paid full price. But otherwise comparable room. This was my only booking but since then I've booked another. I will post if there is a problem.

This website deceives customers into believing it is the cheapest option only to markup the price by 21% at the time of purchase. They sneak this charge on your bill by bundling it with the taxes under a row called "taxes and fees". I attached the screenshot of my conversation with them.

I made a reservation for the Wooley Hotel in Denver the day before travel so I was pretty certain of the dates. I received an email confirmation but did not check it until I arrived at the hotel. I was for the following week. I called Supertravel and after a wait was told by customer service there's nothing they can do unless I pay $80 dollars. They did however feel my pain, would be upset just like me etc. A week later the room went empty. Customer service reached out to find out more but about 72 hours later they informed me that my window for responding was over. I wrote but they responded: sorry, the window is over and we're not paying attention to anything you write. That is remarkable.

Listen to the reviewers! We got to our hotel… and they said the company never sent them the money and that they had no contact number… we had traveled far and had to double pay for a hotel! Screw this company!

Hotel booked through this service was a dump, Days Inn Mooresville NC. Attempts to contact Super Travel were unsuccessful. Chat, text, email, phone calls all went un responded to. Only successful communication was an automated message, text, asking me to rate their service. Needless to say the rating is less than poor...