On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
We monitor reviews for authenticity
My reservation was all inclusive for 6 days in Krystal Cancun hotel April 9 to 15 -2023 when I get the checkin front desk told me it was not all inclusive and paid $1156 more for 6 days and supertravel promotions this hotel all inclusive it was a terrible experience.Roberto Soto
They make you state off the booking number your given, your full name, the check in and check out dates AND the hotel name all to "verify" the booking every time you call.
The customer service rep hung up on me after telling me they didn't receive an email from the hotel stating that I could be refunded (after they told me I needed an email from the hotel to them to get refunded) and I had to call them 3 separate times just to confirm that they received an email and the booking could be cancelled.
They told me they could cancel the booking originally if the hotel received an email stating I could get it refunded, and then 3 calls later after being ignored and told they received no email they finally "found" the email that was sent to them and THEN claimed there was a $30 fee to cancel through them.
After I asked them where in their policy there was a fee like that and where I agreed to pay that fee if I were to cancel originally they told me that they would "waive it just this one time"
They're just a stupid middleman company looking to get any money they can out of you. And me frantically trying to get a listing refunded after being told I could and then getting hung up on because they don't want to deal with refunding me is shady as hell.
Hi Crystal
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Booked two nights through super travel. Had to cancel and was told in order to receive a refund I had to get written documentation from the hotel approving the refund. I contacted the General manager of the hotel and got the document that included everything super travel requested. Super travel states that document is not valid but won't tell me why. Tried calling in cause I was getting the run around on the chat. I was called number 83 and after 1.5 hours I was called 57. Still haven't gotten anywhere. B_*******
Hi Terry,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I was booking a hotel for April 27th and when the confirmation page came up it confirmed without touching the confirmation button...turned out to book the 30th and they wouldn't change the day or cancel even though their system messed up
Hi Jesse, thank you for writing in.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
I was told numerous times that my booking did not go through and then low and behold it showed up on my credit card. They told me it was only a pre-authorization and would be voided. It makes absolutely no sense because a pre-auth couldn't have happened if one of the items they said was incorrect wasn't already verified; i.e. Ccv, address, email or card number.
Hi Maria, thank you for writing in.
We are truly sorry to hear about your experience.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
For clarification, in cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, and it shows in your bank as pending. This service is offered by your card provider whereby the provider puts a hold on the amount approved by the cardholder, reducing the balance of available funds until the merchant settles the transaction. Because your desired purchase was no longer available, SuperTravel has not charged you and so your card processor will release the hold placed.
The estimated time for this release varies if you used a debit or credit card, and depending on the issuing bank's policy.
We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
This company is a bunch of frauds. Don't charge what is shown at checkout. I was supposed to be charged $196.84 for 2 nights but instead get changed $252.96 Tried to call and request a call back. Heard nothing back. Then tried to chat on their website. They wouldn't even look at what I was trying to talk to them about. Fraudulent scam company. They need to be shut down. My first and last time using them.
Hi Jessica,
Thank you for writing in.
We are truly sorry to hear about your most recent experience. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
A snaptravel foi transparente na negociação, confiável e deu segurança. Ocorreu tudo certo. Eu indico.
DO NOT USE THIS COMPANY. THEY STEAL YOUR MONEY. THE ONLY ATTEMPT THEY WILL MAKE TO PROVIDE A "COURTESY" CREDIT IS BY ASKING YOU TO CALL THE HOTEL TO PROVIDE YOU A LETTER VERIFYING ANY ISSUES YOU MAY HAVE EXPERIENCED. I BELIEVE THEY ARE WORKING WITH THE HOTELS. THEY DO NOT PROVIDE ANY POSITIVE FEED BACK, INSTEAD THEY WILL TELL YOU TO PROVIDE SOMETHING IN WRITING FROM A HOTEL THEY KNOW DAMN WELL IS SOMETHING HOTELS RATHER NOT DO!
Hi and thank you for writing in.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I went to their site and it quoted me a $93.00 1 night stay. Unfortunately it was for the prior day.I tried to call customer service to rectify it said I could make no adjustments or cancel.Must have been in the three page disclosure of which I only got to view 1 page and that was nowhere on it.So bee very careful of what you think is a deal and if it's to good then it's not.
Hi Debbie, thank you so much for writing in.
We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
In trying to change a booking there is no easy way. Because I am persistent I have tracked down a 1-800 number and am 74th in line to be called back. As soon as I resolve this issue the app will disappear and I will tell everyone never to use this site.
Hi Antoinette, thank you for writing in.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
This was an excellent experience all around. Sitejabber connected us to a great hotel! The room was fantastic! Like I said better than expected (especially for the LOW price!) and the customer service from the time we got there to the time we left was great. Thank you for the wonderful experience.
If I could give 0 stars, I would say everything that could be wrong with the booking happened. Double charged by Supertravel, the hotel didn't have a booking upon check-in, and customer service was unreachable to solve issues. Like most people, I saw the prices on their site and was interested as they appeared to be consistently lower than other sites. However, this company is such a scam. I was double charged for my booking, and after waiting on hold for 5 hours to speak to their customer service, their phone service disconnected my call when I got to the front of the queue. This site is entirely unethical and offers no security or assurances for your booking. Worst travel site on the web, pay the extra $20 and buck on an accurate site.
Hi Jeff, thank you for writing in.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I would give them a zero start if had a chance. The rooms I got was dirty, hair in the tub, stain wine marks in the carpet. The hotel said they couldn't change the reservation. I called Super Travel and they said the same thing. Don't use this 3rd party travel agency. Honestly if you can't change the reservation when you get a room you dont like. It's not worth booking through them.
Hi Marlon, thank you so much for reaching out.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
The charge initially was better than other sites, but that's because they added $148 after the fact.
Hi Bob, thank you for reaching out.
Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.
In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We hope we were able to clarify it for you. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Worked great. Ithink this rly has some potential for whatever reason i have to till up to 100 words :)
Complete nightmare of a company. What a headache. Customer service is nonexistent. Don't ever use them.
Hi Dan, thank you for reaching out.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I stay I hotels quite regularly due to work and Super Travel always provides competitive pricing and quality service.
Booking a hotel room by Super Travel, tihis Nice hotel in France don't do any co-operation with Super Travel booking. Super Travel took my money by my credit card. Awful. Hotel Chief said that every day this happens: people trus this Super Travel, BUT it is criminal to sell nothing and take money. I've made in Finland a report to Police Office. Hope: do not book anything sold by Super Travel.
Hi Rita, thank you for reaching out.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
We look forward to helping you on your concern.
I wish I could give 0 stars, they gave me my booking and I looked very carefully though check-in info that was given and then after I submitted my payment they let me know that it was non-refundable and that there was also $120 that I had to pay the hotel when I arrived. It felt very underhanded.
Hi Masen, thanks for reaching out.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Don't even try their services. I booked from them and went to hotel. Hotel didn't accept it. You can't call them, they never pick up the phone they don't respond to emails. It's just a fraud.
Hi Agha, thank you for reaching out.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roberto,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel