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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
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Thank you, rates and availability were the best. Thank you for your fantastic customer service.
I had a good experience booking with you guys. Check in was very smooth. Everything was wonderful. Thank.
Sempre quis um site assim, muito bom superou todos
Never use this before. Was super easy to book a perfect stay … 🙃🙃
I booked a hotel thru Super.com, hotel ended up being terrible (dirty sheets, PINE NEEDLES in the beds, foot prints on the sheets) and the shower rod ended up falling OUT of the wall injuring my daughter. Hotel refunded super.com, however, Super.com will not refund me stating "their partners denied the request". I have proof that the hotel refunded Super.com. Nothing but scam artists and thiefs.
I did not know Super before. Up to now is fantastic. A new review after the trip. I hope i get on a fantistic trip as the reservation.
I booked through super.com and I found a hotel that was perfect and reasonable right in my price range. I'm so glad that I found this site, everything was super easy to book through and all the accommodations were made perfectly I will definitely be booking through here again!
Quick and easy booking no problems at all and at the best rates possible. 5 out of 5.
I was hesitant to book through super given some negative feedback in a reddit thread, but looking into the company and checking out their about us page gave me confidence the company was legitimate. Booked online and checked in to my room no worries. Saved me a ton, around 65% of the standard rate.
No way to reach an actual human when trying to resolve problems. When you call them the bot tells you to check online at their FAQ. When you chat online with them, they give you the same information a bot would give you. They probably just named their bots..
Hi Aimee,
Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth.
For future reference, when in need of assistance, please reach out to the Support team soon as possible so they can assist. You can do so by the following mediums:
- Please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- [email protected]
I booked a room for two nights for my son's volleyball tournament. We were out of state and got to the hotel at 1:15am. They did not have our reservation. Not only that, the hotel only had availability for that night, not both nights. And I had to PAY FOR A WHOLE OTHER ROOM! King suite was only availability. Of course. I call super in the morning, and they tell me I have to send them a copy of the invoice where I paid for an additional room. Why?!? So I contact the hotel, get the invoice and send it in. A week goes by. Nothing. I contact again. They didn't get it. I send it again. Again, why is this relevant whatsoever!? I paid for a room having nothing to do with super. You messed up my reservations, I want my money back. Another week goes by. I've been told by a manager over email they have contacted the hotel to refund me. Then why did I jump though the invoice hoops?!? The hotel acted like they couldn't refund me right then. Then super says they're refunding. We are over a month from my trip, and I STILL do not have my money back. I'm filing a complaint with the better business bureau. I'd need be, I will obtain a lawyer out of principal. I'm out almost $200 and keep getting sent from hotel back to super. With the same answer. You have my money, give it back! My trip was ruined because we had nowhere to stay and slept in our car the second night. Everything was booked. It was a tournament weekend. We got a flat tire just before getting to the hotel and it was downhill from there. A mom and her 15 year old, out of state, stuck in our car for the second night of our trip, and now Super isn't refunding me. Absurd. I will NEVER use this service again. I will do whatever it takes to get this money back. Do better. How ridiculous. I've wasted so much time on this it's absolutely insane. Update, they are unable to find the reservation, just like the hotel, and acting like it's my problem. When I have the invoice. Make it make sense. I want compensated for the hours of time I have spent on this.
Hello there,
Thank you for bringing this to our attention.
Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.
We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress!
Regards
It was an easy process, went through with no issues and it was the best price.
I was a bit skeptical about this website by looking it up online and too good to be true prices but I took the risk and I did it. Let me say nothing was skeptical about it!
I got a hotel room and when I showed up they had me in their system I had no problems with anything from start to end. The room i got was a really good price and a really great room better than expected! I would highly recommend this website to anybody Looking into hotel rooms. A+ will be using again in the future for any other hotel rooms I need thanks super.com!
A great deal right before checking in. Super.com offers the cheapest prices among all websites.
Wish I knew this site for the last 20 years booking hotels all over. Fast, easy and super cheap affordable prices!
We have never had a problem with a reservation, and check in always runs smoothly. We also get some pretty great deals!
Book the room $20.00 cheaper than everyone else. Booked outside the hotel walked in and it was in there system. Will use this site again.
Very nice stay at Holiday inn Vienna… nice staff nice place very good breakfast and of course a very convenience location
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thank you for taking the time to share your thoughts on your recent experience. Providing excellent customer service is a top priority for our company. We understand the concerns of hotel quality with your most recent reservation. Please understand that, as a third-party booking site, hotel quality is something that is beyond our purview and it is best to take up these issues directly with the hotel as it is their responsibility to make sure your stay is comfortable. However, we've implemented procedures to minimize such negative impacts.
We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards