Summit RacingReviews 214

Nobody take phone. Mail response take weeks. Promise promise and do nothing. Better order chinese this people can be trust.

I paid $160 for a high performance alternator for my 1969 Ford Galaxie 500. The 140 Amp barely lasted 2 yrs., and this is for a car that is driven less than 500 miles a year. When I discussed this with Summit's customer service, they said that there is nothing they could do for me as the warranty is only for 1 year. They wouldn't even honor me as a return customer and offer me a discount on a new alternator. Wow, this says a lot about how much (or little) they value me as a customer, especially when one of their products underperforms.

As such, I would not do any further business with Summit and will choose to give my $ to a company that actually values me as a customer.

Rick

What has happened to Summit Racing's once stellar customer service? Summit's fantastic customer service is a big part of why I have shopped with them for years! They used to be so very easy to work with.

I have recently had to return an defective part. The website makes that easy. But, should you run into an issue that is not on the website's list of issues and have to call... GOOD LUCK! My last attempt to call was pathetic. After dialing and going through the menu options, I was put on hold to wait for the next available representative... 56 minutes later I gave up and hung up! I also tried the SMS system only to get a text the next day. I can't get the texting representative to understand the problem. So now, three days later I'm still waiting...

Order a engine timing set ford5.4L.
Delivered it was fast.
Installed parts didn't work email complaint nothing happened waited for a month to responses. Got tired of waiting went to dealer ship bought new set now is working.
Order parts 7/7/2020 summit complains 7/15/2020 try to call no answer.
I did my product review around 10/6/2020.
Stating what happened then they responded my first email from 7/15/2020.
How that works now they want the part back is melting in metal recycling I'm not waiting that long.

I searched the internet for the best prices and who could get me my parts (brake pads, rotors and calipers, front and rear for 2006 Dodge Ram 3500) the fastest. AutoAnything.com had comparable pricing, but the items weren't going to ship right away and some would one set of calipers were a month out. So, I went with Summit Racing. Everything shipped out the next day and I had every had arrived 1 week later, including items shipped from the manufacturer (Centric). So, I save a lot of money (over $500) just in parts over what a repair shop quoted me (just for the parts), which made me happy. Not bad, saving over $70 a day by waiting.

When I call in trying to get some help on figuring out parts applications for a custom build I am building and all you can tell me is once you start mixing parts im on your own and you cant help? That is fine, I get it its annoying to help with those. But when I have actual part numbers, the year make and model of said parts, not to mention I've had previous people help me out with part compatibility when I've called. I don't see the need to be rude about it and pretty much tell me i'm on my own and that you're not going to help me out when i'm asking for advice on parts.

Have been using Summit Racing equipment for years, they used to be a customer service oriented outfit, always went out of their way to make sure customer was satisfied. Over the years have bought close to $100K in parts from them. Recently they just don't care, expect to be on hold with customer service for hours. I purchased a $2K air conditioning system from them and they got the parts wrong, not a big deal it was a complicated setup, but getting them to fix it was a 2 hour ordeal, and they made me feel that it was my fault for ordering it from them and charged me additional shipping. You can tell the employees don't care anymore and that is a sign of poor management. Going to drastically scale back on my business with them, have been using JEGS and ClassicIndustries more often now.