Summit RacingReviews 214

I purchased over $1,500 in parts from summit in February. The first round they sent me the wrong parts. I was ok with it because I am converting a Pontiac from a Pontiac engine to a Chevy engine. I racked it up to confusion in our conversation. I did repeat my needs, but things happen. They told me that they can send me new parts but I would have to pay for them and they would refund me after they received the returned parts. So, I had to wait almost two weeks for the correct parts. One of the headers had a large dent in it. It looked like it might be designed this way for the spark plug. The dent was obviously made before the ceramic coating because it was flawless. When I contacted Summit they asked if I had installed it I was honest and said yes. Then they told me that I was out of luck. The pictures I sent them shows that the damage was there before. It was also located on the side that is protected. No one could even damage it in this location without trying to. It is protected by the other tubes. I would recommend anyone looking for parts to shop locally or use Jegs, or another company. When you are working on a time line they will not care. I will never use them again! They also sent me an email 3 days after I sent them pictures and services request saying that it had been resolved and client was talked to. When in fact no one had ever responded or even talked to me.

This saturday night i ordered a front spoiler for my s10 after finding out they had it here for a unbelievable price
Thier website was easy and fast transaction complete in record time
Well now get this. That spoiler was delivered at my door MONDAY AFTERNOON. Yea i said monday 3 pm
Thats faster than a letter would come
If thats a example of how they do biz then i just found a new auto parts supplier What a company thank you summit racing

Summit Racing is a ridiculous excuse for a company. I placed an order for a carburetor rebuild kit.and was charged a handling fee of $9.95 on a $28.72 order. I received the kit. When I could not do the rebuild, I saw that they include a return shipping label. The front of the label does not talk about charging you for the return. So I used the return shipping label. I received a $20.22 refund to my card. When I complained, they told me the handling fee was not refundable and they charge $8.50 for using their label. The smarts on the phone stated that it is clearly explained on the label; and "why should they be out any money! I looked at the back of the label and found those charges written in letters 1/16" tall! As far as the company being out any money, they charge me $9.95 to pull a part! If they paid for the return shipping they would not be out any money! They don't care about customer satisfaction and both of the representatives I spoke with had a you're wasting my time attitude. I wish I could give zero stars!

I have dealt with Summit (via mail order) for over 20 years and have always been satisfied with their promptness, fairness and knowledge. They have replaced damaged parts for me with no hesitation. They shipped me a part that was marked with the incorrect size... they told me to keep the incorrect part and shipped the correct size part... no cost. I located a part that was $20 cheaper than Summits and after a phone call was told Summit would meet the other venders price. However when I was billed Summet charged me $40 less. I have called them with questions and if the individual I was speaking to does not know the answer I have been transferred to another individual that can answer my question. SUMMIT KNOWS CUSTOMER SERVICE!