Summit RacingReviews 214

They review all submissions for product reviews, and reject basically anything but a perfect review of them and the particular product you bought. It is laughable. It isn't enough that their presence has killed the small speed shops but now they want every word spoken about them or the product to be perfect or it is rejected. How is that an honest appraisal of the product, or service recieved? What are you so afraid of summit? If you truly are the best as you like to believe then why not allow people to speak the truth? Then let the public decide for themselves based on honest reviews by honest consumers. What a joke!

I ask them to price match rock auto it was only a 4 dollar difference was getting 2 items the sales guy started talking about shipping cost with rock auto I was getting over 100 dollars with summit but the items I wanted matched from rock auto was 16 59 there and like 20.49 at summit I was getting 2. He said he would have to add rockauto shipping price. Well if I was only getting the 2 items from one store or the other the shipping was 9.99 at each store But since I qualified for free ship for over 100 dollars with summit total was like 118.00 He said well I would have to add ther shipping cost I said hell with it I will get at rockauto It says price match nothing about shipping screw summit To many other places to by and there shipping is never on time or has a long delay just look for youself many items will not even ship for several weeks and if they say in stock it still ships from someplace else and is late

Ordered a part on the 14 call them a week later to see where it was they said it will be there in a week so I called them back a week later and they said it will be two months later I'm canceled my orders and they better refunded my money back they said it would take about a week to get it so I will be check my account to see if they do it if not I'm going to contact my lawyer so my advice is to all of you don't order nothing from summit racing it's a ripoff,,,

Beware! Do not use summit racing, the representative did not put my apartment number when I clearly told him because he repeated it back to me. How I found out is when I checked the email, so I called back & spoke with a representative who said he would call ups & fedex & told me he did get them to put the address on, so come time for delivery no package so I called ups & they informed me that there was no apartment # so they couldn't deliver the package unbelievable. I finally did get the ups order delivered now I waiting on the fedex order. Please do not deal with them they are very messy.

I ordered pushrods for my LS conversion. I ordered the incorrect pushrods. Summit said, return them, once we receive them we will exchange for the correct pushrods. 30+ days later and no pushrods, no communication, just dead in the water. I called Summit customer service to see what the status was. Summit stated that the pushrods were in fact returned and that they were holding my refund for absolutely no reason at all. Summit says "We are really sorry about this, would you like us to send out the pushrods you ordered?".

I ordered a Traxion ProGear Wide Body Creepers 1-100 from Summit. The price was hands down the best I could find.

Shipping was quick and I received my new creeper in 3 days.
The creeper was sent in a plain cardboard box which had normal looking, it has been tossed into a truck type of damage on the outside, nothing that would have made me reject shipment.

Long story short creeper was bent/defective. It really wanted to only roll in in right hand circle. The bend in the creeper's 'outrigger' was outward so I think it was likely a manufacturing defect and not a shipping issue.

Called their support line. LONG hold for answer. Rep told me that they had new CSRs in training so they were shorthanded. Very nice CSR. I explained what was wrong with the creeper and he assured me that they would inspect one and box it up and send it to me.

They sent me a new creeper immediately (received in 2 days) as well as a pre-paid return label,

The new creeper was boxed up with extra rigid corners taped onto outside of box and was very well packed.

Several yrs ago I purchased a wilwood drum to disk conversion kit through summit racing for my 1966 F100 2 wheel drive pickup with a Ford 9-inch rear end. I was on the phone with the salesman from summit for a good 45-90 minutes where he kept putting me on hold calling wilwood brakes to confirm the part that I needed. I wanted drum to disc matching disc brakes on all four of my truck wheels. The next year I called in to purchase the front drum to disc conversion kit where I was informed that they do not sell or make a kit for my truck / model. I ended up doing some research which The summit racing tech should have done for me being I was on hold so many times for so long and after my research I found master power MP made a bolt on kit for my truck. Ifinally got around to installing the front drum to disc Master power drum to disc conversion kit. It was a sweet bolt-on system it is worth every penny! I got around to finally trying install the rear wilwood under disc conversion kit where I come to find out it's the wrong offset! So I was hoping to just exchange the brand new kit (still in the box in a brand new packaging open one time) and I was informed by summit and wilood that they would not help me because it was too old and it was no longer in their system, yet the kit was still in the packaging and all I wanted to do was exchange it for the one that would work for me. They pretty much both told me to take a flying leap and would not stand behind their own product. Summit racing offered me a little bit of a discount if I would have purchased the kit that I needed LOL unbelievable

I own an automotive company and regularly do orders from summit and have for years, sometimes large orders! Recently i was blocked from my account due to a screen that said suspicious activity. In the meantime i made an order from jegs because time was an issue. I sent a mail to them a week later to have it released. Never heard anything. I called and got someone tonight at customer service 1/27/20 at around 9; 30. I gave her all the information to clear this bogus hold and was informed i hadnt done anything wrong, it just happens sometimes. Then she wanted me to go through this long page to identify myself to which i told her i didnt have that kind of time. I told her everything she needed to identify me from phone numbers and addresses to accounts and she still wanted me to go this process. I told her i didnt have the time to complete it right now and i would have no choice but to order from jegs again. At that point she was rude and short and basically told me oh well! Thats where my problem lies! I am a business and i spend alot more with this company than the average mechanic. I have had problems in the past where i was told a differential would be here in a week to 10 days, and took 2 months from the manufacturer. I was even ok with that, thankfully my hotrod customer was understading. What i dont like is being treated like shes doing me a favor by allowing me to spend my money there. I even felt like i went above and beyond to try to get this resolved. She was not helpful in trying to find a solution and her story changed several times along the way. This seems to be an all too familiar story of american big business. They start out big, very helpful and very good customer service then it turns in to a money machine that really doesnt care if you buy or not. There are other options out there, jegs, speedway, etc and i will search for a company that appreciates customers and service better than what i was shown at summit. Motorsports in this country has been taking a major hit, you guys arent immune!

I'm an international buyer with Summit for years. Last couple of order I had problems with:
- the credit card being refused despite the card was confirmed to be ok by the bank.
- shipping: I paid for shipping and the import charges, VAT etc to be included in the payment. Upon receiving the package I had to pay it again. I sent several times an email to Summit to get my money for the import VAT etc back, but still no response.

Customer service used to respond very quickly but since 2019 their service has really declined. I will not order from them again despite having been a years long customer.

I made a larger order by phone a few weeks back. Summit Kept telling me my card was declined after 3 tries I called my bank. Turns out the rep I was talking to on phone inputted my card number incorrect 3 seperate times.

Once the order went through, I got a call the next day with a message to call them. I had my wife call and the Girl was incredibly rude and nasty and insisted she must talk to me. I took a break from work and all she asked was for me to repeat the shipping address to her.

They stated all items were in stock. I received tracking for majority of my order after 2 days. The rest I received no tracking on. I emailed to ask why and still to this day I have no tracking or reply answering my question.

Worse service I've had if quite some time.

I have been a Pro Shop member for several years. The savings seem to have been significantly reduced recently. Promotional sales are frequently a better deal.
I have been promised a "call back" on several occasions from sales persons - but not received one. I then would call again and start all over with another sales rep because the original person could not be reached.
Today I encountered a sales representative who perused my request to the
Fullest extent. I am very pleased with his effort.
Thank you Fulton. You are a refreshing person to deal with in a so so marketing environment.
Robert Pigott

I am extremely disappointed in the customer service that I have been given with this order and hope that this email will open the eyes for whom ever is in charge
1) I ask if this was an original power steering install kit for a 69 Mach, 1with a 390 engine, 4 spd car with all the parts and was told yes when that was far from the truth this kit has no pulleys to which to attach the belt from the power steering pump pulley and the steering gear won't fit a 390 engine the steering gear hits the exhaust manifold and won't let the box sit flat on the frame? The pump is a gm pump they have made a different bracket that is sold separate, not O. E. The sales and tech support team had no idea so they pasted me around from person to which no one knew what to do after spending 3 different calls of over 45min each, For a shop to spend this much time on the phone and still not get any help is insane. They ended on Fridays call with call to the vender while I waited on the phone for the 4th time and said that they were sending a different steering gear box then 45min later they called back and said sorry it's the same as you have now? This is enough to make you pull out any hair you may have left so please send a call tag for this order and will try something else
2) We also ordered a power brake kit and upon opening the box found a new foot pedal for an automatic again I called and was told that they made a separate pedal that they would swap to make this work we made this order over a week ago and still have not seen it
3) The car has now sat on a lift and wasted over 20 hour of our time our billable hour is $122.00 total of $2440 We feel that you take some responsibility and reimburse Tim's Automotive for this major over site
4) Please contact us with a resolution asap or we will turn this over to counsel after Jan 1,2020

I purchased a set of brake calipers that when I received them were used. I tried to return them and they blamed me for installing them! I had to fight for my refund.

Jump ahead and I ordered the wrong leveling kit for my truck. Set up the return. Paid for the shipping back and guess what... they are denying this return as it "doesn't meet their expectations!"

Shop elsewhere. This place is a total scam looking to take advantage of its consumers.

INVOICE NO. ******* I would like to thank summit racing and Caroline and her superintendant and tech support for the PATIENCE, UNDERSTANDING AND WILLINGNESS, to help me figure out my electrical woes on my hotrod. After 4 msd boxes, four alternators and hours of sleeplessness, my baby is back up and running. These people bent over backwards LITERALLY to help me with ebays worthless policies and still stood behind me to help with my returns as the seller no longer excisted. I cant say enough to thank you as you saved me alot of $. I could never imagine going to ANYONE! Else for my hotrod wirng woes.and would also like to thank tuffstuff alternators and msd for the same understanding and help. Yal rock!