Suddenlink CommunicationsReviews 126

I've been trying for almost 8 months to get the service and billing straightened out. When you call you get the same story that we have given credit and there is nothing more we can do for you. They applied a late fee when I paid the bill on time and refused to remove it. The same story applies to several companies who outsource their customer care number to non English speaking countries. Stay away from this company! You have many choices for internet and tv service that will provide better service with decent customer service. Beware of the SUDDENLINK fraud advertisement. If I could give zero stars I would.

My cable went out and when I called to speak to someone the person named Cassandra stated my phone number was incorrect so they would not help me! Unbelievable! I am calling on the cell they said was incorrect and when I asked to speak to a supervisor she wanted to know why and said no one was available. I asked to have a supervisor call me back no one ever did. Some one from technical support called me and when I tried to explain how poor suddenlink had treated me he hung up on me as well. No I have spoken to today has a clear understanding of English and so they say they understand when they do not. Terrible you can't get a live person on the phone and when someone calls you back you cannot make them understand your issue. I would give them a zero if I could. Don't waste your time!

I requested seasonal hold in August 2021. Service was not put on hold as requested. Called and talked with an agent and the instead still unresolved. Now it is January and I get a bill for a ridiculous amount. For a service that was not viewed for 5 months.

There are good internet providers, there are bad ones and then there's Suddenlink. They are truly in the league of their own.
We have moved to a new home October last year. It's a new construction and is out of the Suddenlink coverage. When I called them to disconnect the service at our old place, they asked if I wanted to transfer it to a new one. I agreed and submitted a request for cost-to-build (basically paying to get connected to a nearby Suddenlink fiber line that runs in neighboring community close to our home.
A couple of months passed. Every time I called, they would transfer to a different department, yet nobody seemed to know if or when I would have my estimate. I spoke with customer care, residential sales, engineering dept, etc. Nothing.
In February upon one of my follow-ups I was advised to try to run through business department. I have a home-based business, so I said sure, that's fine, I just want the service. A guy from business department (Stephen), called and spend thirty minutes telling me how great he was at his job and how many happy customers they had. He seemed unfazed when I repeatedly told him that I was out of coverage and needed my own line built in order to get connected. No worries, he said, we'll get the tech out asap and get you going.
A technician came out a few days later, looked around and said "You don't have the line, do you? Why would they send me here?"
The best part came a few weeks later. Still hoping to receive a follow-up/cost-to-build estimate, I got a piece of mail from Suddenlink. It contained a two-month bill for business internet service package. The service they couldn't provide in the first place.
It's now December 2021, and it's been over a year since I submitted my first request. They are still "working on it."
I understand that right now Suddenlink has pretty much a monopoly on high-speed internet in Tyler, Lindale and other parts of east TX. However, I hope the time will come when an actually decent company/ies will take over Suddenlink's market.
If you can help it at all-steer clear from Suddenlink. Period.

After I returned my WiFi box on 10/25/2021 as of this date 12/23/2021 I still haven't received my refund of 100.00 which was taken out of by bank Acct. I've called at least 20 times and it sounds like the customer service is outsourced to somewhere overseas. It's very hard to ever get a live person to talk to but every time I call I get a different answer as to why I haven't received my 100.00. I have the tracking number from my 17.00 package with the WiFi box and the cords mailed via USPS. One time they say that they've received it and I'll get my refund in form of a check within 10 days. I waited and waited so I call back and now they say they've never received my equipment which I have tracked my package and it says it's been delivered on 10/27@ 9:30am. This is from the USPS and I know this is a reliable tracking. I've been hung up on several times when I pin them down and try to make them give me an answer. These people are liars and do not intend to give me back my 100.00 they charged me for the WiFi box. This is the worst internet company imaginable. The service is awful so I had to switch to Caprock telephone/ internet. Which was the only other service available in my area. I love this company by the way…
Do not ever let these people from Suddenlink in your house or you will be sorry you ever heard of Suddenlink. I would give them -000 rating. These people are crooks and liars.
I returned my spectrum equipment and received my refund with 10 days with no problems…

Please look at the reviews before chosing this horrible company. Starlink cant get to my area fast enough.

"""""Internet"""""' """""""""""SERVICE""""""""""" ""provider""

Everyone hates you. That's my review. "Yeah but we provide a valuable service to the pu..." NO... you pretend to... Stop...

Moved to Greenville, NC 4 years ago, found that Suddenloss was the only cable internet service in town. S far, I would guess my service is about 30% reliable losing work data, lost streams, dead wire. 3 times service calls came up with no problem. 4th time service rep said there was an outside problem on their line and he would report it. 6 months later, no fix. They even charged me late charges for missing payments and I am using the auto pay feature they provided. Each time I call for help, I can't understand the helper for poor English skills. Overpriced, poor service, unreliable, throttling my speed and THEY DON'T CARE.

I cancelled service with Suddenlink over a year ago because of the run around and the constant outages but no where in Kingwood offers internet except them so I had to restart service with them. I had all the equipment so I called and asked if I could just get it restarted without having someone come out to my house because I work full time 45 minutes from my house and I don't have time to go out there for them to just look at the modem and call it in and start the service when I could do that same thing. I called them and they said it was possible to do that but I would need to speak with Technical support and give them the CMAC code on my modem. I called them at 7:30 PM when I got home and they said that it was not them that could do it but it was possible I just needed to call Retention but they were unfortunately closed. I CONFIRMED with him that they would be able to restart it without someone coming out. The next morning I called retention and explained that I had spoken to someone and explained what they had said about starting my service. She said that I would need to go to technical for that. So she transferred me. I spoke with him and he said sorry there was nothing he could do and I needed to wait for someone to come out and get it restarted, I said that doesn't make sense. Ive now talked to three people that said that my account shows that it can be restarted remotely. I finally decided I needed to speak with a manager, not for them to resolve this at this time because I had given up, but because this is a training opportunity and I get the run around everytime I talk to someone. Amar from technical support argued with me for over 10 minutes as to why he was not going to get a manager for me and why I needed to get a manager from another department. He finally put me on mute until I said something about him having me on mute. He said that his manager would tell me the same thing - I told him that was fine and I just needed to clarify a few things. He then transferred me to sales and the call was disconnected. I want to cancel again before my service even restarts!

We have had issues with out internet going down almost every day for 6 months. We have reported it several times and they keep telling us they are doing maintenance and don't know how long it will be. They will not credit my account any until it is resolved but can't tell me when it will be resolved. I can't work from home because I never know if the internet will work. They basically told me to deal with it until it is resolved. Asked to speak to a supervisor and they refused to talk to me. They have the worse service and customer service of any company I have ever dealt with.

I waited for 3 folks to put in a phone. No one came was at the door all daound 9 that night waly. I call them around 5 that day. They told me they would get someone to come after I told them they lied to me. Some one did come walked in plug one thing in and was done. They told me they would not charge me the 25.00 but they did You can read all the reviews and see what I read. Keep on lieing your pants are on fire. How can this people sleep

I had their service in a previous residence and rarely had issues. Moved and service was fine for the first two months but now it's spotty. Sometimes there's no service at all. Sometimes I get near advertised speed of 400 but most of the time it's between 5 and 9 and generally unusable because the connection isn't stable. Even plugged directly into the modem it has the same issue. There's a 20+ minute wait to get "tech" help which isn't really helpful. And even then it seems like they're juggling multiple customers at the same time. There's a 3-4 minute wait between responses after the convo has started (in chat). Not even sure what their purpose is at this point. After waiting 28 minutes to get a rep last time and then another almost 30 minutes for her to reboot the modem once, which didn't fix the issue, I asked if a tech could come out and check the lines. Rep disappeared. Never responded again. Wth? Horrid service.

I would not recommend Suddenlink for cable service (for those of us who still have cable). Unfortunately, I live in an area where I don't have a choice for internet/cable providers. How they managed to monopolize is beyond me. The service is horrible, their billing protocol and procedures are ridiculous. They will disconnect your service prior to the due date of your bill if there is ANY past due balance on your account. They do not allow you to make payment arrangements. I've never heard of any company doing business like this. The 1 star is too much for them.

Suddenlink is ridiculous, when i called to set up service they answered the phone withing 5 minutes, 4 days after the tech installs everything the internet still isnt on and im on the phone waiting for an hour just to talk to someone about why a service i paid for isnt working. A tree ripped out the cable and i called, waited another hour for a tech who wouldnt be there for 3 weeks so i jerry rigged it and never called them again.

I was a customer of Suddenlink for phone and internet service for 7+ years. I most recently upgraded and paid for 400 mbps for the last two years but on most days I never got more that 200 mbps and in the final months never got over 100 mbps. It was so slow that myTV streaming services often would not function properly. So I finally changed to another provider. My new provider installed installed their service on August 2nd, I cancelled Suddenlink service on August 3rd, and I personally returned the equipment to a nearby Suddenlink office on August 5th. Today on August 18th I received notice that my credit card had been charged for another month of service. I called in and was told that I cancelled on the first day of a new billing cycle so I had to pay in advance for another month of service. Service that I was not going to receive! They didn't charge me for one day, two days, or even ten days but a whole month. Customer service was not able to give me any satisfaction and there was not a supervisor or an assistant to discuss the matter with. Please understand that I was under no contract or obligation to give advance notice. This is nothing but a greedy money grab and should be illegal.

I would rate Zero but that wasn't an option. They are making money hand over fist but when you have a problem you can't speak to someone. I was on hold for 25 minutes and when they answered they hung up. Burn iin hell jackass

I put in a move in late July cause I'm moving on Aug 31st. Only July 29th, they disconnected my services for some reason and I had to call twice to get what I thought would be my cable and internet reconnected as I hadn't moved yet. Well, they did reconnect my internet but not my cable. I didn't find out for 3 days that my cable was still disconnected because I tried to watch the HBO app. HBO let's you log in through your cable provider and watch their show and movies without ads. I called them up again and was walked through the whole trouble shooting thing they do and it not work. They set up a tech appointment for several days later. Tech came out. Tech said someone royally messed up my account. He had to give me a new Altice One cable/modem box and take the other 3 off my account as I'd sent the minis back and no one ever took them off my account. The person who put in the move request for me didn't understand me when I kept saying Aug 31st and got it confused with July 31st. I don't understand why. I now have 3 accounts, one of which is pending install for Aug 31st and the other 2 have balances. I finally got them to transfer the balance from my original account to my current account but it's a bill for Aug even though that account was disconnected July 29th. I was told any disconnects requested before the 22nd of the month would be ignored billing wise and I'm still required by contract to pay that bill. Some of my credit were taken off and the rep of fb chat said they would be put back on and reflect on my next bill. I wish I had another company I could go with but there isn't another one around here. At least the tech knew what he was doing and fixed me right up.