Suddenlink CommunicationsReviews 126

Had suddenlink almost a year now. Very disapointed bill has been $130.00 every month, now jumped to $150.00. Haven't upgraded service, just the same crapy channels. I have more problems with this company than I did when I had dish. Just price gouging fools. I had to 200 with dish n only paid $130.00 a month with three t. V. s. I'm going back to dish. I dont recomend anyone to suddenlink. Just a big ripoff. I get maybe 100 channels n they want $150.00 from &130.00. That's just one t. V. So I recommend Dish network.

Their customer service is non existent. Billing is confusing, and bills go up for no reason. On hold over an hour to talk to someone. And so far NO one has answered. Previously, after being on hold for an hour, the system said they are too busy and hung up.

They are the GREEDIEST COMPANY i HAVE EVER HAD TO DEAL WITH. They waste all your time, Probably cant put in a bunch of swear words here, but They deserve a lot of them.

The are Absolutely the worst company I have ever had to deal with. Unfortunately they are the only ones to provide service in this area. ZERO stars if I had that option.

Avoid them at all costs!

I have for ten years or more paid automatically every month by credit card. Then I receive a bill for over $300.00 as that stopped working and I did not spot that. I paid them, then again that happened but the bill was less. Again I tried to reinstate the autopay. Which seems impossible. I went to their store in Payson. After waiting over an hour in a full waiting room, she told me it has to be done on line. Tried that and everytime the system rejects me, does not like my password etc. I have used Suddenlink since 2001 and still it is hopeless. Internet is appallingly slow. Did they let me have an old type router so that they can get me to pay for faster service? When will be get an alternative service here in Payson? I now have to think about relocating because of the poor service. My bill is also higher than anyone else's I know of. Being on social security that is important to me. Other people younger than me pay half what I do for a greater service.
How on earth can I get to re set up my autopay without sitting in a crowded room for ages. Perhaps Suddenlink would like to tell me. I have tried for three weeks now to get this done on line and it never works.

I am moving across town in two weeks and called on Wednesday to set up a transfer of service for my move in date. I wake up today, Friday, with no internet. Normally, this would be frustrating but not awful, but my husband and I are currently working from home. I called and they told me they disconnected my service, and I explained I still needed it until I moved. It is now 7 pm at night, I have spent six hours on the phone with them, visited in person, and no one has the authority to turn on my internet. I have lost a day of work, and do not even have the option to go to a Starbucks to do work because they are closed! If suddenlink did not have a monopoly in my town, I would never do business with them ever again! The customer service is inept and horrible, and I have been reduced to tears several times today.

Called December 18,2019 to establish service. They took $206.14 frim my checking immediately for "1st month service, installation charges, fees, etc". I took off work 2 differenmt days and they did not shjow up. The 3rd time they were scheduled to come (Jan 6) they did. Only to tell me they could not connect to my house. I called their 800 number and explained they could not connect. They verified with the tech and gave me a refund# and said my full refund ($206.14) would be in my account in 5 business days. 8 calls and almost 2 months later (Feb 26) I finally filed paperwork with my bank to dispute the charge. The bank got my money back in 6 business days.

I feel if I had not filed the paperwork with the bank I would have not gotten my money back. Two different times during the 8 calls I asked to speak to a supervisor. I was either sent to an answering machine or disconnected. PLEASE keep a notepad handy and write down times/dates/names and any other info when you talk to these a**holes. It was a tremendous help when I filed the disputed charge.

They promised a $100 Amazon gift card if i kept them for three months. They had to come to the house three times to get my services somewhat functional. During this time period they told me to ignore the bill i had just recieved. They said my billing would actually start when my service was correct. Now it is February of 2020 and no amazon card. When i called them and got through the holds they put you on I was told i was not elegible for the card. They said i should have gone ahead and paid the bill for services that were not being recieved. They said i should have known that was necessary regardless of what they representative told me.

Customers beware! Do not use this company, Ever! As you'll see, 1 star reviews are the norm for them. We'd give them a big fat 0 but that option is not available. This is the worst company that my husband and I have ever dealt with in our lives. They have overcharged us for months and we have spoken with at least 8 people in the company, including 2 supervisors to get things resolved. I've had to wait on hold for over an hour on several of those calls to talk with a customer service representative.

Each person we spoke with said they will get things resolved, but Nothing Ever Happens! Broken promise after broken promise! Finally, after hours of wasted time and them never handling our concerns, we decided to cancel our service. We scheduled an appointment for them to pick up their equipment, but of course, they never showed up and then added an equipment charge to our bill, on top of the 100's of dollars they've already overcharged us.

We made another appointment for them to pick up their equipment but yet again, they didn't show up. Our neighbor then returned the equipment directly to them on our behalf and sent us a receipt. Thankfully, we've got the receipt to prove we've returned their equipment because we just got a letter from a credit agency today asking for us to pay them $345.00 for it.

It's been an Absolute Nightmare dealing with Suddenlink! I honestly don't know how this company is still in business. We highly suggest you save yourselves tons of aggravation and avoid this company at all costs!

Trying to cancel your service with them is a nightmare. They will hound you persistently to not cancel. Then they won't accept my reason for canceling which is bad service. Then afterwards when I asked for a confirmation number that my service is cancelled they will not give me one. When I asked to talk to someone else they would not transfer me to someone. They finally hung up on me when I refused to hangup. Their cable service is terrible, all of a sudden the picture would be all wacky and appear too big for the screen and that would last for weeks before it goes to normal again. GET ANY OTHER PROVIDER even if it's more expense. If Suddenlink is the only available option you have then get a book.

I moved and cancelled my service in October they don't have Sudden link in the country. I asked that my service be cancelled on 10/15/19. I sent my modem and cable boxes with remotes back they have them and they are still charging me for service. They are robo calling my work phone. I called every number for them and could not get a real person to talk to. I finally ended up hitting the button for new service and was able to get a csr. I explained this was cancelled gave her the dates the RMA # and the tracking number for the box of equipment showing what day it delivered back to them and who signed for it. She said that was good but it will continue to bill until it is shut off and I needed to pay for it. I told her I would not pay for this and contacted the BBB and filed a complaint. This company is the worst and I don't recommend them to anyone. Please don't waste your money

The worst provider in history. I asked to make an arrangement and they couldn't even do that and when I tried the phone system to that arrangement, again, I couldn't make an arrangement. Then, whenever I discussed with both Suddenlink and Altice USA reps, they act like they couldn't help me with billing or technical issues or at the very least was very reluctant to help and a lot more of them were rude on top of everything else. Hanging up in my face after waiting for an hour in a half just to get a representative on the phone and when they finally get on the phone, they tell me they can't help me with billing in the least and as for technical issues, I was almost falsely accused of not being at home when clearly I was and tried to charge me an extra $60.00 for that. They were just in my home on that same day working on my technical issue and wanna lie about us not being there to let them in. If that weren't bad enough with this stupid company, after your bundle deal package expires after a certain of time, they increase your bill to an unreasonable price monthly. That's how I ended up getting so far behind on my bills because they didn't tell me that part from when I first called for services. Anyway, they don't even help you make payment arrangements because of they're stupid policy which makes no sense whatsoever. Lastly, the customer service skills severely needs work as well as... Well... EVERYTHING ELSE WRONG WITH THIS STUPID COMPANY! Anyone reading this, don't choose this company to be your provider, they are NOT worth it!

After NO LESS then 5 phone calls each being told a 20 min wait would take place.
Each time the 20 went over a NEVER does a human answer...
You cannot resolve or ask any questions with this STONEWALL THE CUSTOMER approach.
Then, after going to a suddenlinkless store I was told by the employees that there really was little hope. That customers are comming for service and answers and that THEY are only a"SALES" team,,, with ability only to take your bill PAYMENT beyond the "sales".
I would sign with anyone else given that chance! AND forget calling a modemn number in for service WITH A TECH... YOU ARE SCREWED

. I have had intermittent service for the last 3 months, as in it works for 20 minutes then it doesn't work for 30 minutes or more. I have had numerous techs come to my house in that span of time. They have replaced my modem and the line to my house as well as the box outside my house and the problem persists. The problem has gotten much worse in the last month. When I call Suddenlink I am on hold for 1-2 hours and then when I get a person I am either hung up on midsentence or told my issue needs to be escalated and someone will call me back which never ever happens. Thursday 10/3/2019 I advised the representative I was speaking with who told me she didn't know when the problem would be fixed and that it would require a visit from a tech again that I would be reaching out to the BBB, FCC and my attorney general. Upon hanging up with her my internet came back on but I had an error that said Walled Garden Error 5. I assume this was done to punish me. The appointment I was given was for Saturday 10/4/2019 and no one ever showed up, this has happened at least 7 times in the last 3 months with the tech not showing up. I waited again on hold Saturday after the tech didn't show up for over two hours only to be told someone will call you back, then at 11:14PM I got a phone call informing I would get a callback in up to a week because they were still not able to find an agent to speak with me. I have been called back a total of 5 times and told that same thing and now it is an hour past the time they should have called and no one has called. I need internet that works at least 80% of the time. I don't feel I should be paying almost $100 a month for something that works less than half of the time. I also should not be lied to, hung up on and ignored by the same company I am paying almost $100 a month to provide a service to me. Keep your promises, do your job, call people back.

I work 6 days a week and Suddenlink understood that. I called suddenlink to confirm my appt between 5p-8p and they confirmed it was still set. At 8:46p I called customer service to find out if the tech was still coming and was on hold until 10p. The rep who answered said she knew I wasn't called about it and that the tech did not show up. She apologized and said she could reschedule for Monday... It's Thursday. I then explained to her how I was expecting this to be done today because I work 6 days a week with an unpredictable schedule. She then asks what does she want me to do? I asked her to refund me my money. Of course that department is closed. I also told her I would like to file a complaint. She disregarded and gave me the number to call and get a refund tomorrow morning. This company is 1 of 3 in my area, I will be trying Hughes out.