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The overall reputation of Suddenlink is significantly marred by persistent complaints regarding service reliability and customer support. Customers frequently express frustration over frequent service outages, poor internet performance, and inadequate responses to issues. While some positive feedback exists regarding the initial sales experience, the overwhelming sentiment is one of dissatisfaction, highlighting a lack of effective communication and resolution from customer service. Many customers feel trapped due to the lack of alternative providers in their areas, leading to a sense of helplessness and a desire for better service options.
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Cable & internet at my house keeps going on & off at my house. Yet my neighbors is working just fine! What's the problem?
Have emailed twice and called once to see if they were going to provide service in North Bossier parish including Benton, Louisiana. The phone disconnected and no response after two weeks of waiting for a response email. You must not want my business
Answer: Would not hAVE DONE IF THERE HAD BEEN AN ALTERNATIVE.
Answer: It's impossible to speak to an intelligent person at suddenlink. I've even had them constantly put me on hold, while they figure out why I'm being charged five dollars for changes they made to my account. One time they called me back just to hang up on me.
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