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Safaricom Reviews Summary
Safaricom has a rating of 2.1 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Safaricom ranks 87th among Mobile Carriers sites.
My goodness replacing a line is very frustrating at this day and age surely guys. You need to do better, you have limited interactions on your helplines with customer service reps. It's like literally impossible to speak to a representative forcing someone to visit the centers. Holy moly the centers are insane specially in buruburu the queue is crazy long been here for almost 3 freaking hours just trying to replace a freaking line. What is this nonsense 🤷🏽
Its has come a point where no one cares i send money to a wrong number since now am trying to reach you guys but now way you cant be keep me in a answering machine guys you gatt to do something that now way of helping Kenyan guys do something
12 hrs without service. No help. They pick if you to apply for new service. Hung up if you need help
Safaricom have the best network and good internet offers. Their services are of great quality and I enjoy using their network. Thank you safaricom.
The largest coverage of telephone service in kenya and their mobile money app is simply excellent.
Their customer service is very efficient and quick to handle any questions regarding their services.
Bob Colymore took over the thievery that was initiated by his predecessor Michael Joseph. Shamelessly killing a dying economy.
I had a bit of an unpleasant experience with one customer attendant in their physical store. Perhaps because it was the end of the day, but she was a bit rude and i was a bit offended.
Millions of people are just hating on Safcom and continuously trying to find issues with them.My opinion is that Safaricom is one of the most innovative and revolutionary corporations in not only Kenya but the entire East Africa. Through Safaricom, tens of millions of people are interconnected and can communicate directly at very affordable costs
The site is very helpful in relation to the services that Safaricom offers. But Safaricom on its own still has a long way to go in terms of providing even satisfactory service to its customers. Perhaps the decades of market dominance that it has enjoyed are what allows it to abuse the pubic the way it does, but I feel there should be a serious competitor allowed to come in to save the consumers from Safaricom's dominance. Maybe Equity might just be Safaricom's match
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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